Walgreens

Thank you for contacting our company in regards to this complaintOur consumer relations department has sent this case to the healthcare billing departmentThe following information was progivded as the resolution details:This patient account was sent to [redacted] , they are not acting as a ‘collection agency ‘ for ***, they are only sending bills out on our behalfThere is no credit reporting by this agencyPatient has been making payments, however, alances are due upon receipt of the billing and there is no formal payment plan arrangement on the patient account.If you have any questions please do not hesitate to contact meThank you, [redacted] Consumer Relations Executive Representative [redacted] RdDeerfield, IL 60015Fax: [redacted]

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution detailsWhile Walgreens policy is no refunds and/or exchanges on phone/gift card(s), to keep the customer with the Walgreens family, [redacted] (District Manager) offerd a courtesy exception of $on a Walgreens Gift CardThe customer is out of the country currentlyOnce the customer returns, they will pick up the $gift card and return the $ [redacted] phone card to the storeIf you have any questions please do not hesitate to contact me Thank you, [redacted] W.Walgreens Executive Advocate [redacted]

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the DM, HCS and DPR for handlingThe following information was provided as the resolution details The district manager, Jeff [redacted] contacted the customer on 8/25/and apologizedThe customer was then contacted by the store manager, Chad ***, who asked her to come into the store for a refund of $to her debit cardThe customer came in and the $was refunded at 2:00PM.If you have any questions please do not hesitate to contact meThank you, Tiffany NCorporate Consumer Relations [redacted] **Deerfield, IL 60015Fax: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Issue was resolved by store manager [redacted] on 10/3/Customer was refunded Customer seemed to be satisfied with this resolution Sincerely, [redacted] District Manager Pharmacy and Retail Operations If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Executive Representative [redacted] W[redacted] AveMuscle Shoals, AL Fax: ***-***- [redacted] I

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details.We have tried to reach the customer via telephone a few times but there was no answerAs of 12/22/we sent the customer an email as well but still have not received a responseIf you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-

Initial Business Response / [redacted] (1000, 10, 2015/01/20) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy Manager [redacted] for handlingThe following information was provided as the resolution details The Customer was contacted by phone, by the Pharmacy Manager, [redacted] on January 15th, The Customer was informed that our records indicated the correct amount dispensedThat being said, we also informed the patient that the Prescriber would be contacted for a written prescription for the tablets that are now missingThe Prescriber complied, and has a written prescription for this amount of medication, for this patient The customer was satisfied Compensation will be to waive the patient's copay for the missing tablets - for notifying us of the issue All Rx Staff have been again been notified of the correct procedures, and the Pharmacy Manager also has been instructed to contact the Prescriber if additional medication is to be dispensed If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was rudely treated through this whole ordeal, then Walgreens made me drive clear out to my doctors office to get an RX for pills that Walgreens shorted me, then take it to store where lady yelled at me that is was too soon to fill RX & threw prescription back at me then I tried to tell her it was for the pills I was shorted, then she demanded the RX back & was completely rude to me, lady needed an attitude adjustmentI am done using this Walgreens for my prescription needs

I sent this letter earlier to the corporate office of WalgreensIt's my feeling this needs to be addressed to insure the safety of other lives writing to inform your corporate office that I have been a customer for many years getting my perscriptions filled through your pharmacyI suffer from a chronic and potentially life threatening illness, clinical depressionOver the years, Walgreens has changed who they buy their medications from based on the cheapest costThe pharmacy technician confirmed this when I called yesterdayI made the call to them because I have felt an overwhelming sense of suicidal thoughts since filling my last perscriptionMy life depends completely on being able to depend on my medication for stabilityWhen you switch manufacturers because of cost you are putting lives in dangerFour months ago my mother suddenly passed awayI work in customer service as a hair stylistAs a result of my medication being altered, I'm not able to function at the capacity I normally canI've cancelled appointments which costs me moneyI've been at home an emotional wreck making my family extremely concerned to leave me by myselfI KNOW this is a direct result of your company switching my medicationI was never warned or told that my medication was alteredAs you know, every manufacturer alters the chemical components of these medications, even if ever so slightlyI'm absolutely furious that my life to Walgreens is based on a dollar signYour way of doing business is wreckless with the lives of your customersI hold you accountable for the condition I'm in today and have been over the last weekI hold you accountable for money I've lost and for the worry my family is feelingAnd I will hold you accountable if I don't have the strength to get through thisI hope this letter is shown to whoever makes the decisions to switch manufacturers based on what they feel is best for your companyLet them know that if my children are minus a mother, my father is minus a daughter, that they are responsibleI have never felt more betrayed by a company in my life

I have attached a copy of our invoice from our supplier on our cost of the inducermotor that is the one for her Carrier furnace inducer # [redacted] our cost is$with our standard mark up of doing business of This is a standardmotor that we carry on our service trucks for it serves several Carrier models.So as you can see we are not misleading anyone when we say we can't even buythat inducer motor for the $45-$that is being bought off the internet, we do notbuy from the internet for our parts for it carries no warrantyOur labor rate is $per hour which we do not charge a separate line item for travel/trip charge like some companies - our time is all as one item - so we billed her a totalof hours with travel Our shop is minute drive one way miles from their homein [redacted]

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Office for handlingThe following information was provided as the resolution details On June 15, 2016, the Assistant Store Manager, Carolina Correa, contacted the customerCarolina apologized for the inconvenience and offered to exchange the product with no issuesThe customer accepted the offer and was satisfied with the outcome If you have any questions please do not hesitate to contact me Thank you, [redacted] Executive Advocate Wilmot Road Deerfield, IL Fax:[redacted]

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution detailsOn November 21, the District Manager, [redacted] called the customer and ensured his medication was ready and it would be given to himHe emphatically apologized for our various failuresThe customer accepted the apology and assurance that we would handle the issue with the two stores he had the issue withThe District Manager issued the customer a $Walgreens gift card to proactively put this issue to restIf you have any questions please do not hesitate to contact meThank you, [redacted] C.Consumer Relations Executive Representative [redacted] Road Deerfield, IL Fax: [redacted]

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to walgreens.com for handlingThe following information was provided as the resolution details Customer was called on 9/21/at 5:PM and a message was left advising that Walgreens.com has set up a replacement order, number [redacted] Customer was also advised that he may contact walgreens.com if he no longer wishes to receive the items and set up a different resolution.If you have any questions please do not hesitate to contact meThank you, [redacted] NCorporate Consumer Relations [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/05/08) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Accountant, Walgreens Specialty Pharmacy [redacted] for handlingThe following information was provided as the resolution details I have spoken with the wife [redacted] ***She has paid in full the amount (I gave her a 5% discount for the trouble she has gone through) $I have reported the amount to the collection agency and they have submitted the request to have it removed from the Husband ( [redacted] ***'s) credit report and they are sending out a paid in full letter to the patient as well as notification that the request has been sent to remove from their credit report On Walgreen's side we are considering this resolvedAffiliated is also considering this resolved and responding to the Revdex.com that it is resolved If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Deerfield IL XXXXX Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this ComplaintOur Consumer Relations department has sent this case to the Rx/Retail Operation Director for handlingThe following information was provided as the resolution detailsThis case was resolved in 3/1/2016, by Rx/Retail Operations Director Cecil *She apologized to Ms [redacted] for the situation and told her we will be refunding the $she lost on the transaction as well as addressing the gaps in the customer service from the store teamAn email has been submitted to Ms [redacted] informing her the store manager will be able to assist her upon her return to the storeMs [redacted] was satisfied with the resolution If you have any questions please do not hesitate to contact me Thank you, Becky *Executive Consumer Relations Representative Wilmot Road Deerfield, IL

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Senior Associate, Retail [redacted] for handlingThe following information was provided as the resolution detailsOk,Here is my conclusion on [redacted] I have spoken with several representatives within IL [redacted] We had previously received denials on all of his claims stating his spenddown had not been metIL [redacted] states that they do not always update the system immediately with the spenddown informationPlease see below claims, I have separated them out showing what will be rebilled to IL [redacted] or written off because it is past the year file limit and with what we will continue to bill to the customerHe will be notified today by [redacted] she is with IL [redacted] and has been speaking to the customerPlease let me know if you have any questions.Claims that will either be written off for being past the year file limit or rebilled to IL [redacted] $566.69.***-3/7/14-$23.65***-3/7/14-$102.20***-4/1/14-$23.07***-4/1/14-$5.75***-...⇄ -8/5/14-$[redacted] -8/5/14-$[redacted] -12/29/14-$[redacted] -3/2/15-$[redacted] -3/9/15-$[redacted] -3/9/15-$[redacted] -4/1/15-$[redacted] -5/4/15-$[redacted] -5/11/16-$2.95Total $566.69Claims that we will continue to bill to the customer$[redacted] -10/1/14-$[redacted] -10/1/14-$25.90***-10/1/14-$84.92***-10/28/14-$[redacted] -10/28/14-$[redacted] -10/28/14-$[redacted] -2/4/15-$[redacted] -2/4/15-$[redacted] -2/4/15-$[redacted] -6/2/15-$[redacted] -6/2/15-$[redacted] -6/2/15-$[redacted] -7/2/15-$[redacted] -7/2/15-$[redacted] -7/2/15-$[redacted] -8/5/15-$[redacted] -8/5/15-$[redacted] -8/5/15-$23.29Total $658.75Thank you If you have any questions please do not hesitate to contact me Thank you, [redacted] HCorporate Consumer Relations [redacted] Wilmot Rd Deerfield, IL Fax: [redacted]

Initial Business Response / [redacted] (1000, 8, 2014/08/05) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has emailed Mr [redacted] requesting more information for handlingThe following information was provided as the resolution details This email was sent and we have not received a response from the customer July 28, Dear [redacted] , Thank you for contacting Walgreens Consumer Relations departmentUnfortunately we did not receive enough information from your email to respond appropriately Please reply to this email and provide the Tracphone card #, and the name of the card that you are needing, and we would be happy to follow upThank you for your continued business Be Well, [redacted] Consumer Response Representative Ref #XXXXXXX If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) no longer a customer Final Business Response / [redacted] (4000, 12, 2014/08/18) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has emailed Mr [redacted] requesting more information for handlingThe following information was provided as the resolution details This email was sent and we have not received a response from the customerWe apologize for the inconvenience but, in order to assist we will need the information that's being requested below July 28, Dear [redacted] , Thank you for contacting Walgreens Consumer Relations departmentUnfortunately we did not receive enough information from your email to respond appropriately Please reply to this email and provide the Tracphone card #, and the name of the card that you are needing, and we would be happy to follow upThank you for your continued business Be Well, [redacted] Consumer Response Representative Ref #XXXXXXX If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] XXXXX Fax: XXX-XXX-XXXX

Tell us why Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions: Date resolved: 3/11/Who resolved: Steven [redacted] , DMHow resolved: Customer called- left messagesCustomer satisfaction: could not reach customerCompensation given: none I have left several messages with this gentleman stating that we have requested the records he is seeking from our records departmentIn each of these messages, I have stated during the initial request of the records, we were told it could take 6-weeksThe pharmacy manager of the location he was a patient at most recently has left messages as well, stating the sameMr[redacted] doesn't answer our phone calls, or respond to our repeated messagesWe are and have been doing all we can to resolve this problem in a timely fashionIf you have any questions please do not hesitate to contact me Thank you, Becky *Consumer Relations Executive Representative here

January, 16, 2016like I do every month, I was denied my prescriptions because they stated their policy is to not fill certain prescriptions until daysI'll called their corporate office which told that it was not their policyNot only was I emarresed by the employees, but the customers in lineAfter all was sad and done which included a pharmacy tech yelling at me, they told me the wouldn't fill any of my medications of which I'm now out of as of January 18, Besides my one pain medications, it also included of my heart medications that keep my heart from going into a fatal arrhythmiaThe mananager would only give me his first name which was Sean or ShawnHe refused to spell it for meEvery single month I have an issue with these people about getting my prescriptions filled and they are not easy to findI spent hours driving from pharmacy to pharmacy to find all of my meds to be filledI was unsuccessfulI also suffer from PTSD and anxiety attacks due to my dual chamber cardiac defibrillator/PacemakerTo start off, a different tech it would take minutes to fillminutes later is when I got the call stating they couldn't fill until the 17tg was fineBut, I was also told they they'd only be able to do a partial fill (as they did last month)If I took the partial, I'd forfeit the rest of my month's prescriptionThe partial would be a 3-day supplyAlso, for the past three months, they have filled my meds days after my last refillMy meds were prescribed to me by all excellent doctors in excellent standing with the [redacted] I would like this matter resolved as efficiently as possibleI constantly having anxiety attacks now because I'm just about out of my prescriptionsThis is not the way that business is doneI know I look young, young enough to get carded to see a rated R movie, but I am years old born March 6th, Thank you for your time and diligence in this matterSincerely, Darrin [redacted]

Initial Business Response / [redacted] (1000, 8, 2014/10/03) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the E-Comm Issue Resolver Rosemary Guzman for handlingThe following information was provided as the resolution details Was the customer contacted? If so, in what form? (i.eemail, phone or letter) - I called Mr [redacted] ***I explained that Sotalol 80mg tablets are not on the WCARD formulary, thus the price increaseI informed him that Sotalol 120mg and 160mg tablets remain on WCARD formulary Was the customer satisfied? - Mr [redacted] was satisfied with explanation Was compensation provided? (if gift card, the gift card number and amount) - Mr [redacted] accepted the $refund to his [redacted] credit card on file What actions were taken to prevent reoccurrence? - Mr [redacted] will be picking up his medication locally If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Deerfield IL XXXXX Fax: XXX-XXX-XXXX

I love shopping at Walgreens, but we don't get the ad in our Sunday paperSo we have to go to the store & shop laterSo we would like to have the ad put in our Sunday paperThank you