Walgreens

Walgreens, North Reading, MA"Why bother?" Simply tried to return a [redacted] plate $+ txCashier says you get $back; I noted I paid 9.99; he argues I paid 3.99; I pointed to item on receipt which clearly listed - he points to "M&M Candy dispenser fan @ 3.99..." Finally realizing HIS error, calls supervisor, as he had already executed chargeback & couldn't reverseWoman super says create a number, get it close; cashier adds $to transactionTOTAL: $- I paid $+taxI said to cashier I don't think this is correct; he says if anything? you got more back - I ask for a calculator, he doesn't have oneI go to photo counter & ask tech if he can calculate these chargebacks - tech was having probs calculating, so as I figured #'s in my head, I was definitely shorted - I ask for my slips back as I had answer & needed a super to correct; he refuses - says he can do itI ask again noting I have the numbers; he refuses again - I ask for a supervisor; he finally gives me slips & no #sSuper-2, I explain shortages as she loox at sales slip & chargeback slips: where did the $come from? I explained AGAIN, other woman super told cashier to create a numberwhat woman #asks? I don't kno? an older womanregardless transaction is about $short! I'll get you a dollar says #Let me calculate exact # I said, as I don't want too much - she leaves as I calculate shortage & returns with a dollarI tell her the exact # is "$1.064"YOU WANT THE SIX-CENTS? SHE ASKS ANNOYED - BEING A MATTER OF PRINCIPAL"OF COURSE" I SAIDNow, I've spent minutes in store trying to return a plateSuper #2, rather than just get the 6-cents, makes a scene looking, vocally seeking "DOES ANYONE HAVE A PENNY? HE WANTS HIS SIX CENTS!!!" FinallyI THEN ASK #FOR STORE #? she rattles XXXXX CALL TO COPORATE: minz on hold - explain my greif CALLBACK WALGREENS: explain greif again - recommend all peeps need to b retrained; ccashier needs to kno how to READ NOT ARGUE WITH CUSTOMERsix cents is a matter of principal as in MASSACHUSETTS we pay tax"YOU'RE IN MASS ASKS WALGREEN? I'M IN MINNESOTA..." I don't care I saidbut apparently North Reading Super#gave me a Minnesota Store #...............................NICE................!!!!!!!!! CALL BACK #TO CORPORATE, "***..." minz explain greif & misINFO, & Minnesota [redacted] ASKS? "CAN I HELP YOU.................AS SHE WASN'T LISTENING[redacted] DON'T CARE EITHER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!" [redacted] DID NOTE MY GREIF TO CORRECT NORTH READING STORE WHERE MY "MALE-IDENTITY" WAS CONVEYED AS: " [redacted] NR STORE CALLS TODAY, 11DEC2014: I talk with manager B-something and explain mishap, ill-chargeback - supervisors non-caring to provide exact #'s to cashiers who can't read, nor calculate; other help who are overly helpful but who also lack math skills; supervisors who don't kno where they are working; recommendations he retrain the notedTHEN HE STARTS TO INTERRUPT, OBVIOUSLY GROWN TIRED OF MY RECOMMENDATIONSINTERRUPTION MEANS STOPS LISTENINGWHERE I FINALLY NOTED PRIOR TO THE COMPLAINTNOW I UNDERSTAND WHY YOUR HELP IS RUDE, THEY ARE TRAINED BY YOU WHO TEACHES "RUDENESS & NON-CARING;" YOU CAN'T TALK TO ME LIKE THAT B-MANAGER OF NORTH READING LOUDLY YELLS AT ME...!!!!!!!!!!!!!!!!!!!!!!!!

I just left this storeI have been coming to this Walgreens for the past years and I may not always have had the best experience, but the good definitely always outweighed the badToday, however, is not that dayI'm in the store browsing for stocking stuffers and have been in for a good minutes or more when my year old daughter says she needs to use the restroomI stop shopping and take her to the cashier knowing I need them to unlock the door when the cashier tells me there's no public restroomsYou obviously see me shoppingI'm right in the makeup aisle right across from you, and you're the one who greeted me in the first place and now you're telling my year old she has to wait for me to purchase something to use the bathroomThen your fellow cashier decides to say call the manager, and you stupidly stand there like an itI declined that since when I first walked in you had another customer with another cashier saying the manager was pages times and never answeredMy child's not gonna be able to wait that longThank God my house is just minutes away, but you people should be ashamed of yourselvesHow pathetic can you be to tell a year old she has to wait for me to buy something in order for her to use the bathroomAnd of course I'm walking out on your apology not listeningI don't have time to wait for a half-as, insincere apology while my child has to use the bathroom and you won't let herForget me ever coming here again

From: [redacted] < [redacted] Date: Thu, Jul 30, at 12:PMSubject: Complaint ID # [redacted] To: " [redacted] Hello Ms [redacted] I'm writing you on behave of Assurance Health Care Services LLC, in reference to case ID # [redacted] .This is in reference to the complaint made by G [redacted] about our agencyWe @ Assurance don't have any records of ever having any association with aGlenda [redacted] as a nurse,contractor or a client of our agency.Ms [redacted] , I would like verification that Ms [redacted] complaint is referring to our agency, Assurance Health Care Services LLCPlease note that there are other agency in Maryland with the name Assurance HealthCare..I will wait for your response to this matter.Regards,J [redacted] ***

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Take Care Clinic for handlingThe following information was provided as the resolution detailsHeather [redacted] , Manager - Patient Collections, attempted to contact Mr [redacted] by phone but was unsuccessfulA refund check for $was sent to Mr [redacted] along with a letter of apologyIf you have any questions please do not hesitate to contact meThank you, Stephanie *.Corporate Consumer RelationsWilmot RdDeerfield, IL 60015Fax: 256-389-

Initial Business Response / [redacted] (1000, 5, 2014/04/30) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy Supervisor Rocky Ladien for handlingThe following information was provided as the resolution details Was the customer contacted? If so, in what form? (i.eemail, phone or letter)-yesOver the phone today Was the customer satisfied?-somewhatAsked to give us another chance Was compensation provided? (if gift card, the gift card number and amount)-no wanted cashGave him What actions were taken to prevent reoccurrence?-told staff to communicate better If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by Walgreens Rocky Ladien and received reimbursement via mail Thank you for handling this Revdex.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Thank you for allowing me the opportunity to reject the response from Modern Exterminating as their explanation in the letter vswhat I was initially told by my sales representative, Dominic P***, are in conflict with each other When MrP [redacted] was working on my estimate for the project, he did inform me the job was a two person job and that the price I paid was reflective on two men completing the work This way I would have the project completed efficiently and to my satisfaction One of the men sent would be the individual digging the holes around my home and the other would be right behind him inserting the product I was told that this was how the work was to be completed as to ensure that the team completes the project in quick manner However, on the day of the project, I did not receive what was promised to me and instead had two men sent over to my home yet only one of the employees actually completed all of the work and employee number 2, Scott, decided to sit in their work truck the entire time and smoke cigarettes which can be seen in photo which is attached to my response Photo represents just some of the ashes left on my property when Scott had left on my driveway and in my front yard much closer to my home than the 20-feet that MrE [redacted] is claiming in his response My dissatisfaction primarily lies in the fact that while I was paying for two men according to my sales rep, only one was doing the work Add to the fact that I had to leave my job to make sure I was at my home to meet the workers and make sure they were doing the job and that the job could have gone by much quicker had both men been doing work as opposed to one, and you can see my frustration as a customer MrE [redacted] is correct that I did call in to the office, upon my sales representative's urging, to find out what exactly was going on and at no time did the owner or anyone else apologize for the terrible service I was receiving I will also disagree with MrE [redacted] 's assertion that I cursed on the phone I don't conduct myself like that Had MrE [redacted] responded to me directly at my request instead of waiting for me to file a complaint again Modern Exterminating, I'm sure he and I could have come to a reasonable understanding and agreement as to a price adjustment Should MrE [redacted] wish to contact me directly, he is welcome to do so to discuss a settlement arrangement Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager [redacted] for handlingThe following information was provided as the resolution details Was the customer contacted? If so, in what form? (i.eemail, phone or letter) Phone call Was the customer satisfied? YesDistrict Manager is forwarding the pricing concerns to the National Photo Operations and Quality Control Manager to review pricing structure of passport photos Was compensation provided? (if gift card, the gift card number and amount)Customer refunded $ What actions were taken to prevent reoccurrence? Store Manager coaching team members to fully explain pricing to customer and empower with service recovery tools If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the *** [redacted] , District Manager Pharmacy and Retail Operations for handlingThe following information was provided as the resolution details I have tried to reach the customer four times on via phone call, left two voicemail, and I sent her an emailI have not been able to connect with herI copied the email for your recordsI’m copied the emails for recordsAlso, I am concerned that the complaint may have been logged with the wrong store [redacted] does not have a leadership name ***The manager at store [redacted] in Antioch, IL is name [redacted] The customer had a Texas address but could have been traveling to Illinois Nonetheless, I want to resolve her issue and have reached out with no responseI’m unable to login with my email address when I open the link for an update Thank you, [redacted] HCorporate Consumer Relations [redacted] Wilmot Rd Deerfield, IL Fax: [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/03/24) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy Supervisor [redacted] for handlingThe following information was provided as the resolution details Was the customer contacted? If so, in what form? (i.eemail, phone or letter) yes, phone on 2/22/ Was the customer satisfied? yes, RXM worked with insurance company and RXS to get the patient her medication for the correct price What actions were taken to prevent reoccurrence? Spoke with MGR & RXM If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Deerfield IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) An apology would be nice; however, I just don't want this to happewn to another senior citizen or anyone for that matterThank You Sincerely, [redacted]

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to Mr [redacted] the District Manager for handlingThe following information was provided as the resolution detailsMr[redacted] contacted the customer on 1-29-The customer came back to the store for a $refund on 1-30-The customer was happy with the outcome and has Mr [redacted] phone number and email if needed for future problemsIf you have any questions please do not hesitate to contact me Thank you, Felicia *Consumer Relations Executive Representative Wilmot RoadDeerfield, IL 60015Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details On 10/26/the District Manager Trey Shas documented that all employees involved have received appropriate disciplinary actionAlso he has tried to reach the customer at the number provided but it is not a working number and he hasn't had any success with contacting the customer by e-mailCompensation hasn't been given but the District Manager is willing to provide compensation once he has had contact with the customer If you have any questions please do not hesitate to contact me Thank you, Cierra S Executive Consumer Relations Representative [redacted] Deerfield, IL Fax: [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Ecommerce Issue Resolver for handlingThe following information was provided as the resolution details I called the customer and left message that we refunded the order in full because she never received itThe Return Authorization number is:ret [redacted] Refunds will be made to: MasterCard [redacted] If you have any questions please do not hesitate to contact me Thank you, Kelly H Consumer Relations Specialist Lake Cook RdMS# L Deerfield IL [redacted]

Initial Business Response / [redacted] (1000, 7, 2014/03/19) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy Supervisor Don Holst for handlingThe following information was provided as the resolution details Was the customer contacted? If so, in what form? (i.eemail, phone or letter) customer was contacted by phone Was the customer satisfied? customer accepted explanation of store procedure, but felt the pharmacist should have explained the issue in more detail What actions were taken to prevent reoccurrence? Reviewed customer service and partial refill procedures with store teamThe pharmacist involved is one of our most respected team members and has not received any type of complaint in recent memoryTechnician witnessing the incident stated he was courteous, and not disrespectful but offering solutions to the patient Pharmacy manager will address training on handling partial fills from the robot filling machine to ensure the label matches the quantity counted to avoid future issues If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Deerfield IL XXXXX Fax: XXX-XXX-XXXX

I have had so much trouble with walgreens I dont know where to start I recently complained to the corporate office about the way they treat anyone who takes pain medicine I went in to gety diabetic medicine after years of doing business there they suddenly cant fill my prescriptions because my doctor is out of town I told them I had been getting it filled for years but they refused They are rude and hostile Ive never met a company that treat people so bad Just because I take pain medicine doesn't make me a doper

Initial Business Response / [redacted] (1000, 6, 2015/03/24) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this to the District Manager [redacted] for handlingThe following information was provided as the resolution details To whom it may concern, I have left a message with Mr [redacted] at noon todayI let him know I would try to reach him again this afternoon To remedy the situation going forward: the store manager has counseled the manager who was involvedHe taught her how to locate numbers for the customer depending on what card being used and how to apologize to the customerIn this situation, we did not explain well enough to the customer how EBT cards work when there is a problem The store manager did get ahold of customer for the resolution and seemed satisfied with itAs I find out more information I will update all If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] MS# [redacted] Deerfield IL Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Online Issue Resolver for handlingThe following information was provided as the resolution details I spoke with our [redacted] PharmacyThe prescription has been closed for further refillsThe customer will need to have a new prescription if this medication is needed again If you have any questions please do not hesitate to contact me Thank you, [redacted] EConsumer Relations Executive Representative [redacted]

I went to the Walgreens located at West Broad Street in Richmond, VirginiaI dropped a prescription off and was told it was too soon to fill it because it was a controlled substance and it had not been days since the last fillI was informed it could be filled the following dayThe following day they called to inform me that it could not be filled until the 11th and they had made a mistake in telling me it would be the following dayOK I can deal with thatOn the 11th they called to tell me that they did not have the medication in stock and it would be days before it wasIf they have had the prescription in hand now for days why are we just now ordering it? These people are terrible and do not care about your health or business at all

Initial Business Response / [redacted] (1000, 5, 2015/01/12) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to [redacted] for handlingThe following information was provided as the resolution details I have called the customer, left a message requesting a call backI have also emailed the customer requesting a call back Copy of the email I sent the customer This email is in reference to a notification that we received in regards to your cancelled Walgreens.com orders Noted on Walgreens.com Terms and Conditions, section Note about Pricing "Walgreens makes every effort to provide accurate information about products and their pricing on the ServicesHowever, pricing and/or typographical mistakes may, on rare occasions, appear on these ServicesFor this reason, Walgreens cannot guarantee the price of an item until after you have ordered itIn the event an item appears with an incorrect price or with inaccurate product information, Walgreens reserves the right to cancel any orders for the itemIf an order you placed is cancelled due to mispricing, Walgreens will notify you of the cancellationPrices and availability are subject to change without notice I do apologize for any inconvenience this matter has cased I will be more than happy to offer you a $Walgreens Gift due to the inconvenience If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] XXXXX Fax: XXX-XXX-XXXX

The merchant has finally resolved the issue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Once my money is refunded by this company via my credit card, I will withdraw my complaint.Sincerely, [redacted] ***