Walgreens

Walgreen's located [redacted] Aurora IL Twice we have been giving incorrect prescriptions Once it was the wrong medicine and was given to us for several months this way The other time they filled the incorrect amount of medicine and due to the nature of the medicine we were unable to have it refilled correctly Same pharmacist both times The first time Walgreen's credited us some money back, the other time we gave up trying to rectify the issue and moved to a new pharmacy

Initial Business Response / [redacted] (1000, 5, 2014/04/07) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Walgreens Specialty Pharmacy [redacted] for handlingThe following information was provided as the resolution details I spoke to Mr [redacted] on April 4, and informed him his balance was being written- off and apologized for the confusionWSP failed to load and properly bill the copay assistanceMr [redacted] was pleased with the outcome If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walgreens reviewed the copayment billing issue They contacted me by phone and said it was a mistake on their part and apologized for any confusion it may have causedThey listened to my frustration of escalating the issue to a supervisor and receiving no follow-upThe reviewed the issue with the supervisor and called me back a second time on steps that were takenThe outstanding copayment balance was reset to zeroThank you Walgreens And thank you Revdex.com This was not possible without your help Please pass on my thanks to those who worked on this You did a great job!!!

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Gift Card Department for handlingThe following information was provided as the resolution details The original receipt is required so we are able to properly investigate the cardPlease be advised, we would like to offer a $Walgreens Gift Card to replace the $Friday's Gift CardPlease let us know if this is a suitable resolution so I may mail out the gift card to the customer If you have any questions please do not hesitate to contact me Thank you, [redacted] Corporate Consumer Relations [redacted]

Complaint: [redacted] I am rejecting this response because: Walgreen's need to have the "legal" department concoct a response demonstrates how bad this practice isYour customers shouldn't be expected to hire an attorney to decipher your price tagsTime to man up and to have the CEO call mePrice tags are deceptiveA better business does not have deceptive price tags or hang onto bad defend a practice until legally forced to do soA better business owns the mistake, stops the practice once State attorney generals start filing suitsNo wait I must correct myself...better businesses don't have to have state attorneys generals file suits Your price tags are deceptive and wrong; you know it, I know it, and attorney generals know ityou already know which state attorney generals have filed suit Sincerely, [redacted]

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the [redacted] , Tempe Ecommerce Contact Lens Issue Resolver for handlingThe following information was provided as the resolution details The customer was issue a refund of $since the order was almost a year oldThe customer did not want a refund, he wanted the box that was originally ordered, so as a resolution the customer got a refund and one free box/ If you have any questions please do not hesitate to contact me Thank you, [redacted] HCorporate Consumer Relations [redacted] Rd Deerfield, IL Fax: [redacted]

My service man mentioned the inducer motor would be $200 or so, was not sure of exactprice he told her and our hourly rate is $75.00 per hour we had 1.25 hours with service and travel.We can not even purchase the inducer motor for $200.00, yes there are hundreds of motors for saleon the... internet and not sure if she is matching exact furnace with the correct inducer motor or not,for there are cheaper furnaces and more expensive furnaces. We do not buy our parts off the internet,but through our local supplier to be able to have a reliable supplier and valid warranty on our parts. My tech has tried calling her a few times after the original email on 4-6 with no return call.

Initial Business Response / [redacted] (1000, 5, 2014/05/28) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Walgreens Bank RecDeptfor handlingThe following information was provided as the resolution details With reference to the email, I have verified the bank records of the customerHowever, could not find $transaction on 04/08/ Kindly provide the complete card #, so that I can do the research Be Well, [redacted] If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Deerfield IL XXXXX Fax: XXX-XXX-XXXX Consumer Response / [redacted] (3000, 12, 2014/07/01) */ It was an oversight that I did not receive this emailHowever, I am not satisfiedThe response forwarded on behalf of Duane Reade was confusing at bestIt stated that my bank records were verified and that the amount in question was not foundWhat did Kelly mean when she stated records were verified? verified for what? Also, is she stating that there was never a transaction from the Duane Reade location in Astoria that day? I find this to be annoyingIf you would please provide me with a fax number, I can provide you with a copy of my bank statement and email including transaction date, time, and store locationIn reference to debit card used, that has been destroyed due to fraudulent activityI never gave an account number so how was she able verify bank records? Business Response / [redacted] (4000, 14, 2014/07/14) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to [redacted] of the Walgreens Bank RecDeptfor handlingThe following information was provided as the resolution details With reference to the email, I have verified the bank records of the customerHowever, could not find $transaction on 04/07/and 04/08/at store # Since we cannot get the complete card number is there any way the customer can verify the exact transaction date and I may can do further research with that informationWe apologize for the inconvenience but, again without the complete card # so that I can do the research, there isn't any more we can do Be Well, [redacted] If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Deerfield IL Fax: [redacted] Consumer Response / [redacted] (4200, 16, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only thing I can provide is the date and the number to Chase to get an official recordThe transaction was on April 8tharound 9:p.mI can provide a copy of my email that I received informing me of the transactionIf there is no recordHow were you able to identify the location because I did not provide that information as I was not privied to it according Chase protocalOnce my card was compromised, it was destroyed and I was issued a new oneIs it possible that you are searching the wrong location or maybe the transaction was somehow erased from the main system in effort to avoid federal charges? I will get a copy of my email from Chase Business Response / [redacted] (4000, 20, 2014/08/19) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the [redacted] of the Walgreens Bank RecDeptfor handlingThe following information was provided as the resolution details With reference to the email, I have verified the bank records of the customerHowever, could not find $transaction on 04/07/and 04/08/at store # Since we cannot get the complete card number is there any way the customer can verify the exact transaction date and I may can do further research with that informationWe apologize for the inconvenience but, again without the complete card # so that I can do the research, there isn't any more we can do Also in regards to the store location this is the information you provided below: My name is [redacted] The store is located in Flushing, NYThe last four digits are That's all the information I haveThere is no receipt because I did not make the purchase if you read my letter, it supports that There are actually to store locations in Flushing, NY and we checked them bothWe have no records of the transactionThe store locations are actually and 14463, but the agent mistyped and put There isn't anything else we can do at this timeWe truly apologize If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] Deerfield IL Fax: [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/12/09) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Pharmacy Supervisor [redacted] for handlingThe following information was provided as the resolution details I spoke with the patient today and she was very upset about her medication being out of stockShe indicated that the pharmacist was rude and indicated that they normally do not mail out her medicationsShe indicated that the pharmacist [redacted] was very rude to her and told her that the manager was not in the buildingI apologized to her for her frustration and delay in getting her medicationThe [redacted] was for days and she never received the medicationShe indicated that she received the medication in December with the help from [redacted] She indicated that [redacted] the new [redacted] worked with [redacted] to resolve the situationThe patient indicated that she would not return to this location because of how [redacted] treated her on this issue but plans to go to store [redacted] She thanked me for my call and I assured her that I would follon this concern with the pharmacist involved If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] XXXXX Fax: XXX-XXX-XXXX

Thank you for contacting our company in regards to this complaint. Our Consumer Relations department has... sent this case to the District Manager for handling. The following information was provided as the resolution details. 1. Date resolved: 10/18/2016 2. Who resolved: [redacted] 3. How resolved: I listened to the consumers concerns and apologized for the breakdown in service. I let him know I would follow up with the store to retrain the involved employees on the proper way to sell a gift card. I then offered to refund his gift card and mail him a check so he isn't further inconvenienced. 4. Customer satisfaction: The customer was still disappointed with the initial interaction but he appreciated the follow up and was satisfied with the gift card. 5. Compensation given: $55 Refund. If you have any questions please do not hesitate to contact me. [redacted] H. Consumer Relations Executive Representative [redacted] Wilmot Rd Deerfield, IL 60015 Fax: [redacted]

My year old friend that I care for has been a customer at Walgreen Pharmacy in Vegas for over 2yearsHe is elderly and disabledEvery month he gets hydrocdone for his pain for rheumatoid arthritisFor the last months it has been a hassle every monthSometimes they say they are out, or they have to verify from Dr and will take up to daysSometimes it is filled in hoursThe last one we filled last Friday they said their computers were up and down so it may take up to days but maybe soonerSo I called Fri night and the tech said he was working on it and it would be ready in the am SatSo I call Sat and they said it would not be ready till at least SundayI told them what the tech told me fri night and they acted rude and like I was lyingSo I talked to the pharmacist and he said he told me Fri that it would take up to days and I said yes I know but your tech told me Satand arent you all on the same page or what? So Sun it was finally ready and I got a big speech about from now on plan on up to daysThey act like my friend is some kind of addict and is trying to abuse these pillsI feel this is totally unaceptable and thought they were in business to fill RX's but I guess notI am planning on finding another pharmacy to transfer to as I find it weird that a customer of over years is treated this wayBad customer service is all I get at this place

I have continued to receive spam email from Walgreens despite unsubscribing from all related emails on their website, and despite emailing them (customer service) to request a complete stop to spam emailsI continue to receive spam email

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the our Insurance Vendor for handlingThe following information was provided as the resolution details.Our Insurance vendor is working with the customer directly and has informed the customer that a claim will remain open pending the patient's follwith his MDIf you have any questions please do not hesitate to contact me.Thank you,Cierra *.Executive Consumer Relations RepresentativeWilmot RdDeerfield, IL 60015Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District office for handlingThe following information was provided as the resolution detailsDate resolved: 2/29/Who resolved: [redacted] How resolved: Patient will stop by pharmacy to pick up tabletsCustomer satisfaction: yesCompensation given: noThank you, [redacted] , R.Ph.Area Healthcare SupervisorIf you have any questions please do not hesitate to contact meThank you, [redacted] Consumer Relations Executive Representative

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I feel he is obviously scalping He quoted a price and almost doubled it I will pay the average price of an inducer motor minus bucks for dishonest business practices As to the original Quoted price of service call He NEVER mentioned a travel charge I will subtract this travel charge from this dollar bill Punishment for dishonest business practices I SUGGEST he NOT Quote prices when he Doesnt honor them I ALSO feel there probably Wasnt anything wrong with the inducer motor that a dusting or cleaning could have possibly fixed He did suddenly state it was No Longer Seized It is still too odd he just happened to carry this fancy motor on his truck Regards, Jill [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/05/02) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the [redacted] for handlingThe following information was provided as the resolution details Was the customer contacted? If so, in what form? (i.eemail, phone or letter) Yes by phone, VM left Was the customer satisfied? We do not know yet as no conversation was able take place What actions were taken to prevent reoccurrence? Did not have the opportunity to educate the customer via the attempted phone conversation The supervisor should not have indicated that gas holds tend to be released within 2-daysThat does happen very often, but not guaranteedOur policy is to automatically release gas holds after days if the service station has not already processed the releaseWe will manually release a hold earlier than days, for amounts >=$50, if we receive written confirmation from the merchantWe will manually release a hold with a verbal from the customer for amounts

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Store for handlingThe following information was provided as the resolution detailsI was able to contact the customer todayThe customer had come in to pick up prescriptionsHowever, only of them were covered by her Commercial Part D insuranceWe have explained the tier system within [redacted] and have provided the customer her prochamber free of chargeAdditionally, we have offered to speak with her doctor to assist with billing her prescriptions through [redacted] If you have any questions please do not hesitate to contact meThank you, [redacted] **Consumer Relations Executive Representative [redacted] *** [redacted] ***Fax: 256-389-

Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the District Manager for handlingThe following information was provided as the resolution details Summarize the resolution addressing these questions:Date resolved: 12/29/Who resolved: [redacted] -Store Manager and Ryan Munson-District ManagerHow resolved: Refunded the $to her ***Customer satisfaction: She is satisfied the issue is resolvedCompensation given: Refunded $for the returned product and we will issue her a gift card as a token of goodwill.If you have any questions please do not hesitate to contact meThank you, [redacted] HExecutive Response Specialist [redacted]

The most incompetent, rude slow and no phone answering pharmacists you will ever meet in your lifeLied about not having or being able to Oder a prescription I know it was a lie because I had been buying it every month for years at that pharmacy and when I called another one of their stores smile up the street they said they had it in stock and had no problems ordering itThey messed up filling a prescription, twice on the same prescription Refused to talk to my dr when my dr asked to talk to himPharmacist said they no longer accepted the drug discount card that I used and when I notified the the discount card company they had to politely remind him that he was under contract so he wasn't happy about thatTheir pharmacy doesn't anwer the phone so now I'm having a hard time getting all my prescriptions transferredMe and my family has been doing business there for years then comes along one pharmacist that turns everyone inside outI had to make six trips there over one prescription because he kept messing it up and they don't answer the phone thereIt's a shame because they are right next door to meNow me, my money and prescriptions drive right on by up the street t [redacted] where they have polite pharmacist who actually want to help their customersWalgreens pharmacy , at least this one, doesn't answer the phone so I may have to go back to dr and get new prescriptions but if that's what it takes to not have to set foot back in that store then that's what I'll doMy family and friends quit using Walgreens and I will spend the rest of my days telling people Of bad service they'll get when going thereComplaint to hq wouldn't do any good, if it did they would've sraightened out that place years ago.,it's maily the parmacy, nobody has any problems with rest of the store

Initial Business Response / [redacted] (1000, 10, 2015/03/20) */ Thank you for contacting our company in regards to this complaintOur Consumer Relations department has sent this case to the Balance Reward Escalation Team for handlingThe following information was provided as the resolution details [redacted] apologize for the inconvenienceYour Plan ID group does not edit out group numbers as of 11/12/2014, which then automatically flags a Rx of that plan to be government fundedWalgreens must abide by federal law regarding incentives on a flagged government funded RxPlease keep in mind you still have opportunities to earn points on npurchasesAs a one-time courtesy, Walgreens has added 25,points to your account for being a loyal customer If you have any questions please do not hesitate to contact me Thank you, [redacted] Consumer Relations Specialist [redacted] IL XXXXX Fax: XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't understand how a federal law would require my medical insurance to be labeled as government insurance when it is not

I have a compounding prescription for a serious condition which Walgreens has been filling for over a year nowThis all began weeks ago, when I submitted a request for a refill and was told it would be ready in a couple of days A couple of days later, I called to ask if it was ready, and they informed me that the pharmacist who makes the compounding formula was on vacation for three weeksOkWhy wasn't I told this when I called in? They said not to worry because they had found another Walgreens and they would be filling it for me by next TuesdayThat's cutting it close, but sure, sounds fine Call the new Walgreens to confirm they had the orderYes, they said it would indeed be ready by TuesdayTuesday rolls around, I call to ask if it's readyTurns out they still need to order an essential ingredient, and it won't be ready until the following MondayI inform them that I'm running out of meds and I need another optionI get the equivalent of a shrug, and after calling around, this is the only Walgreens in the area that can fill the prescription At this point I contact my doctor for other options, but Walgreens is still my best betHad I known ahead of time that it would take this long, maybe I could have done something else Cut to next MondayI call WalgreensIngredient just got approved by corporate, don't worry the order will be ready by WednesdayWHAT!? We're now closing in on three weeks since I requested a refill, and I've been off my meds for about days nowI'm starting to get sick Wednesday rolls around, I call Walgreens againGuess what? The order still hasn't come in, but they'll probably have it tomorrow they sayI'm now very sick and have zero faith Walgreens will pull through This isn't like telling somebody their dry cleaning won't be ready todayThis is a medication I need to avoid becoming very ill (or worse)Suffice to say I will never use Walgreens for anything ever again and advise my friends and family to stay clear of it as wellNow if you'll excuse me, I need to go vomit