Walking World

Complaint: ***
I am rejecting this response because yes I did receive the correct mattress now, but I was forced to pay more to "upgrade the mattress " for the error my salesman didI never got an apology nor anything for all my troubles after being a long time guest of theirs.
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with their furniture. We have approved a pick up and refund of *** *** recliner per his requestHe should see the refund in approximately 3-business days after completion of the pick up. Thank
you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com,We tried to reach our customer Friday the 7th and today, but had to leave messages to schedule the exchange of her table Our customer will have to contact customer service at ###-###-#### to schedule the exchange The representative she was working with has moved to another department outside of customer service and is unavailable to assist.Thank you,
*** ***

***, Please re-open the complaint with ID ***. The complaint was closed because I did not respond within the day calendar period but this was because I was unsure how to respond. I submitted a question to Revdex.com on how I should respond and was sent an email confirmation of my question submission by *** *** at 1***. I never received a response from Revdex.com in regards to my question I submitted so I wasn't able to respond to the complaint response within the day window. I do not want to close out this complaint because I have not been contacted by the business or by the Home Delivery Link business they claimed to request assistance from in getting a resolution. Please re-open and submit my response as a rejection of business response. I would like to keep the complaint open until they have fixed the situation. Thank you! ** *** ***

Dear Revdex.com, Please convey our apologies for the inconvenience of customer service issues and furniture damage. Since this complaint was filed it seems that Mr*** has received an exchange on the piece of furniture that was damagedI attempted to reach him by phone but was unable to
leave a message with my informationI will try to contact him again to insure that all issues were addressed. Thank you for bringing this matter to our attention, *** ***

Dear Revdex.com, I have been in contact with Ms*** and have been working on getting her a successful deliveryI will continue to personally go out to the warehouse to inspect her item and work with the drivers to make sure it gets to her un-damaged. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I am glad you are filing for a exception and I
hope I get it but Iif I don't then I believe that my couch should be either replaced or my money given backI haven't even had it for years and have been fighting with you guys since July Your company knows that the batch of durablend was bad and you can clearly see that my couch did not live up to what you as a company said would last for years to come.
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with having repairs completed to her home. I have spoken with our In-Home repair team regarding Ms*** claim and was told that they still need two more estimatesI sent an email to Ms*** stating
this and made sure she has my direct contact information Thank you for bringing this matter to our attention and I look forward to working with Ms***. Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with delays. We do have our customer scheduled for pick up 8/31/Once the items are back in our warehouse her RAC account will be refunded. Thank you for bringing this matter to our
attention. Sincerely, *** ***

Dear Revdex.com,Please convey our apologies for the delay in receiving the furniture.Our customer has picked up the furniture on 10/06/ We have also processed a refund for for the delivery since our customer picked up This issue should be resolved.Thank you for bringing this to our
attention.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:Dear Revdex.com, Thank you for your co- operationI don't know why their craftsman took a double standardWhile inspecting he told me it was a manufacturer's defect and so the company would take care of it but he reported the opposite to the companyThough I appreciate their offer but I can't pay $ for one hour labor charge as they saidAfter all it's a manufacture defect and I am claiming the one year warranty policy due to which I bought the items from them
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
We have been pushed aside by Ashley furniture on every level from store employee to corporate,
who is well aware of the ongoing issue and the numerous phone calls I have made to get this issue resolvedI have taken time off from work to receive the delivery that never came and then had a truck show up at 6:30pm stating they were here to pick up the defective couch onlyAshley furniture now has the couch in their possession and I still cannot get an answer from anyone on a delivery date, despite being told by a manager that the latest delivery date would be ***/I am willing to accept a partial refund of **% of the $*** *nvested to get this matter resolved and never have to deal with Ashley furniture again.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have been notified of the delivery of our new sofa
Regards,
*** ***

Complaint: ***
I am rejecting this response because: As of yesterday August 22, I still have not yet received my ottomanWithin this Revdex.com complaint they have given different dates aloneI have been verbally told different datesI have an email stating it was going to be delivered on the 15th yet I still have no idea when I will receive the productAshley's Furniture has very poor customer service and needs to work on communication skillsI do not like calling the store where I purchased the product to be told a manager will be calling me back and to date have never heard from anyoneThey say I was compensated, but I have no idea what I was compensatedYou would think someone from the corporate level would have called me to discuss this or to apologize for this mess in person
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The response made by the Ashley representative is untrue. There was a call made the same day as my initial complaint to Revdex.com to Ashley Furniture customer care. (3/30/2016) During this call my wife spoke to a supposed
manager, *** *** ***, who stated that the defective replacement part was not going to be replaced as it was a different issue from the one that led to the replacement of the leather piece. He further stated since we are now at the end of our warranty this part, even though it is a defective replacement part, will not be replaced and we should have called sooner. This call was only days after instillation of the defective replacement part, and the replacement was done outside of the warranty period as their original technician sent lied stating the job would take over four hours. Also of note my wife was hung up on and treated in a most unprofessional manner. She called the store on this same day and spoke to *** who worked to have a technician scheduled to come on 4/9/2016. I am unsure why this representative responding to the complaint would not have found this information in the system, aside from their total lack of professionalism and attempt to again put the blame on the customer. Further more there was an email sent to *** attention oof the office of the president that detailed the complaint and situation. If there is a requirement of photographs then Ashley can keep the appointment made for 4/9/and take them on their own
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the issues our customer has had with their Dining Chairs.We support the limited warranty provided by the furniture’s manufactureThese warranty terms are publicly available through the manufacture's website and can be provided on requestIn
accordance with these warranty terms we will gladly make every appropriate effort to restore the furniture to show room quality condition We have placed the order for the parts This should take 2-weeks for these parts to arrive We are not approving a refund These items have been in the home for months and we are confident this can be resolved with a parts order This will bring the chairs up to manufacturing specifications Thank you for bringing this to our attention.*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience our customer had with accessory delays. We have cancelled this order per customer request. Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:I am glad that the employees were dealt with within the companyI returned the call of the person who called me on Saturday, October on Monday, October 5, and left a voice mailI am waiting for a return callI will accept the business' response once I get to speak with the person who I have left a voice mail for
Regards,
*** ***

Dear Revdex.com, Ms*** received refunds to her Visa cardOne on 8/24/for $and the other for $on 9/8/2016. Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: The statements made by the third party delivery service are inaccurate. Ashley Homestore hired the third party delivery service so they are responsible for making sure the corrective actions were taken to repair the damage. The third party did contact myself and offered to come the next day in the middle of the day and offered no alternative time for repair. When I said that I could not be home at that time, they said that they would call back with other possible dates/times. The third party never called back and Ashley Homestore has not responded to any of the attempts by myself to reach out to them following the phone call from the third party
Regards,
*** ***