Walking World

Complaint: ***
I am rejecting this response because: today waited for delivery to occur between 2-5pmDelivery shows up at 4pm and said that he was here to deliver my chairs I recently purchasedI asked about the section he was to be delivering and ppicking up the old oneThe delivery driver didn't know what I was talking about and then told me that they found out at 6:59am 12-19-that the sectional pieces were on backorder and someone should have called me to tell meWell no one called me except the automated system to tell me that I'm next for deliveryI also refused all of my new dining chairs due to that they were cracked, dented, poorly painted, and did not set level on the groundI was told by the delivery driver that I have to wait till 12-21-for someone to contact meNot happy with any of the services from Ashley
Regards,
*** ***

Dear Revdex.com,Please convey our apologies for the inconvenience caused by the warranty process.We support the limited warranty provided by the furniture’s manufactureThese warranty terms are publicly available through the manufacture's website and can be provided on request These warranty terms
specifically exclude: “damages resulting from any liquid, including but not limited to alcohol and water.”On 5/16/we provided an inspection of the table by a professional craftsman. This craftsman determined that the damage was caused by a liquid which absorbed into the table and caused swelling. We have contacted our customer to discuss this and the resolutions we are able to offer. When we spoke with our customer her time was limited but we will continue working toward a resolution We value our customer’s feedback and will thoroughly examine the described events. Thank you for bringing this matter to our attention. Sincerely,*** ***Office of the President

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with customer service. We were successfully able to deliver the correct items to complete our customers bed. Thank you for cringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:I've been waiting to respond until my issue actually gets resolvedAs of today we still are dealing with a noisy/defective baseThere was a delivery scheduled for this past Thursday March 11thThe delivery men came and began to disassemble the base, but turns out no slats were on the order as told beforeWithout the slats there's no where to put the bedThe delivery men called customer service but suggested I call as wellI called shortly after the delivery men left, and asked to speak with "***"Apparently she left early therefore I couldn't really talk to anyone about the missing slats I was told they would email her to call me Friday(today) to further discuss the missing slatsSo here we are today, at PM I decide to call because I haven't heard from them, so I speak with another repAnd they tell me she's not in today and that I can't speak to anyone else but "***"Does this mean if she were to decide to take a vacation I wouldn't have this resolved until she came back? Just an example.Again we Insist to have all furniture picked up and refunded all the moneyThis has truly caused a lot of stress and disappointmentWe don't sleep well and the annoying noise doesn't help my constant headachesPlease help by just picking ***ything up.
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconvenience that our customer has had with the inconvenience of furniture damage. Our process of filing a Durablend claim starts with requesting pictures from our customer and filing the actual claimThe claims are then put on a flash drive
and sent to the manufacture for approvalThe manufacture will then go through each claim and look at the pictures on the claims and make their decisionUnfortunately once the claim is at the manufacture we are at their mercy. I have sent an email to the proper outlets to see about expediting Mrand Mrs*** claim. Thank you for bringing this matter to our attention. Sincerely, *** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with furniture damage. I had the pleasure of speaking with *** *** and let her know that the warranty period on her furniture is in fact four years, however told her that I would be more than willing to
submit a claim for her and ask for an exception on the warranty. Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:While I thank Hill County Holding, LLC dba Ashley’s Furniture Homestore for finallyresponding to my complaint regarding their business practices. At thistime, I do not feel their offer is sufficient enough for me, a new customer andnew resident to Texas, to accept due to the inconvenience, negligence anddisrespect I’ve experience from representatives of the companyI’ve madenumerous attempts to rectify the situation and remain a valued customer, but noavail. I acknowledge Ashley’s Furniture Homestore has a hourcancellation policy, but I had I been informed that furniture was unavailable Iwould have not purchased the furniture set. Ashley’sFurniture prides itself on excellence and uphold the Ashley Furniture brand,but instead of making me realize my dream of a beautiful home, they haveprovided me nightmare. I find it completely unacceptable for Hill CountyHolding, LLC dba Ashley’s Furniture Homestore to expect the customer to sharethe burden of cost due of their ill practices. As I stated before, I wanta full refund and sever all ties with Hill County Holding, LLC dba Ashley’sFurniture Homestore
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: 1) the third attempt to deliver a "new" sofa/chaise on July 3rd resulted in receiving a repaired/damaged furniture, which the warehouse tried to hide by painting in the red the damaged cornerSuch photos have been emailed to *** ***, Ashley Furniture Rep.2) the "new" sofa/chaise picked up on July 4th suffered from poor workmanship quality. I want to return them and get a new sofa/chaise without blatant defectsSuch photos have been emailed to *** ***, Ashley Furniture Rep;3) the truck delivery charges of approximately $have not been refunded.
Regards,
*** ***

Dear Revdex.com, Please convey our apologies for the inconveniences our customer has had with over charges. I have worked closely with our accounting team looking for the charge in questionThis charge is not showing anywhere on our sideOur customer would need to file a dispute with her bank
as this is not a charge we placed. Thank you for bringing this matter to our attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
what about the taxes? Do I have to pay taxes twice? The whole process has been ridiculousThis issue was due to no doing of my ownAlthough I appreciate the offer, at this point it is not enough. Also I did not receive a phone call from anyone at both my home and my so phone and no messages from Ashley furniture

Dear Revdex.com, Please convey our apologies for the inconvenience our customer had with delivery delays. Mr& Mrs*** have been working on this complaint with our agent *** and this matter has been resolved. Thank you for bringing this to our
attention. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: This is my issue with Ashley Furniture and I have received the store credit for $however the lack of communication is quite annoyingI was refunded the because this was the lesser price of my purchase after completing my first reselectionAfter going in to see my why my furniture was not delivered I was given a refund for the delivery in the amount of $After going back in for my 2nd reselection I had funds that were leftNow it is not my fault that Ashley Furniture is not in the business of promoting effective communicationThis response was placed on 5/6/and took almost days for your company to replyWhen I last spoke to Mrs*** I informed her that there was an additional amount that was not in the amounts that she had given and her response was that she did not see it and that I would need to contact the storeOn that day I made contact and was informed by a CSR who I cannot recall her name, and she informed me that it was just being sent over to finance as wellI thanked her and ended the callTherefore I am not asking Ashley Furniture to give me anything extra outside of the monies that were being returned to me for the various circumstances that took place throughout the time of purchase until I contacted the Revdex.comAlso I would like to note that the store credit will not be utilized, seeing that after this experience I will not ever shop at Ashley Furniture againSo I think that it would be vital if you all spoke with ***e and the Floor Manager in regards to the refund due in the amount $for the deliveryI would be very obliged and I thank you for your cooperation into the matter, and this responses further lets me know that your company as whole are not truly concerned about the consumer it is only a concern about making a profitSo please refund me the amounts that I have stated which are the $318, $and the $I have no reason to fabricate in regards to this issue, I would like to send you all back the store credit because I stated earlier I will not be using it everYour company is the worst when it comes to dealing with customers after a sale has been finalizedMrs*** was very nice, as well as *** and ***e, however please make note I am not asking your company for anything other than what was told meI have the copy of the information and once I get home I will upload the document stating the additional refund of my monies spent not your companiesYou all have not given me anything, these are funds that I spent at your store and it is being disbursed back to me based on the fact that there were wholes in your company upholding delivery dates and them damaging merchandise
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** The $that made on my MasterCard was not processed back to my card until todayI just looked at my statementI would like someone to acknowledge why nobody bothered to call me and/or why a base did not come with the order?

Dear Revdex.com,Please convey our apologies for the inconvenience of price matching this customers furnitureOur customer support service; in store and via phone is designed to alleviate customer frustration, not add to itWhen a problem of this nature occurs, we want to know about itWe are
grateful our customer has brought this to our attentionAshley Furniture wants to deliver preferential treatment to all its customers.We are working with the customer to get the information needed about the store they are wishing to price match and will be working towards completion of resolution as soon as we get that information to research.Thank you for bringing this matter to our attention.Sincerely,***

The protection plan the customer is referring to is MontageWe proudly sell Montage Furniture Service (MFS) protection plans to our customers with their approvalTo help our customers understand MFS coverage brochures are available at the front countersWe do not set the coverage or approve
calims for MFS protection plansThis service is provided by MFS directly and is an independently owned and operated companyFor questions about their coverage or claims please contact them at ***Once Furniture covered by MFS protection plant is delivered, only MFS can cancel the service per their terms and agreementsWhile these services may not benefit every customer, many of your customers have reported that they are very happy with the services they provideThe customer would have needed to reach out to them directly.When our craftsman went out and inspected the items (no mention of a tear) they said it was "The noises coming from recs is friction noise from movementThis is not defect. Perception issue."

I've just spoke with the customerThe delivery was made yesterday and she said everything went wellCustomer has also been refunded an additional $Thank you

Dear Revdex.com, Please convey our apologies for the inconvenience our customer has had with warranty issues. I have reached out to our customer via voice mail as well as email with my direct contact informationI look forward to talking with our customer and helping her resolve the issues she
has been having. Thank you for bringing this matter to our attention. Sincerely, *** ***

Hello,At delivery we do expect the customer to inspect the item, and if there are any issues with the piece and the customer is unhappy with it we ask that the customer refuse the item at the time of deliveryThis item was inspected at delivery, and we have a picture showing the customer is behind
the item at the time of deliveryAs the piece was accepted and not refused at the time of delivery we due require that one of our craftsmen goes out to inspect the piece to see if it is repairable, if it is then we will either repair it right then or we will order parts to repair it.One our craftsman goes out for this and reports if he was able to fix it or he will be needing parts we will evaluate to see if we will replace the item at that timeIf the craftsman is able to repair the issue while out then that is how we would resolve the issue.As the item was accepted at the time of delivery we will have to first allow the craftsman to go out and see if we can repair it, and if not and depending on what we would need to order we will make a decision on how to proceed once the craftsman gives us his report. Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***