Walmart.com

Initial Business Response /* (1000, 11, 2014/10/21) */
Walmart.com received Mr*** ***'s Revdex.com complaint regarding a delay in processing his iPod touch orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that the iPod was backordered, which caused a delay in processingWe reached out to our local store close to Mr***'s address on XX-X-XXXX and placed this product on hold for him to pick upWe were unsuccessful in reaching him by phone, which is why we contacted him via emailThat same day we received a response stating that he cancelled his orderFor the inconvenience we have sent Mr*** a $eGift cardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** ***
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They claim it was a $gift card when I saw otherwiseIt was $that I sawIf they really want to add an extra $on to it, or at least give a copy of the Castlevania Lords of Shadow Collection for Xbox 360, that's fine with meThey did not try to call me either, which is a blatant lieI received no phone calls at all from them
Final Business Response /* (4000, 15, 2014/11/13) */
Walmart.com received Mr*** ***'s additional rebuttal arising from her original Revdex.com complaintMr***'s item was on hold at Progressive PkwyThe item was on hold for over a weekMr*** was refunded on 10/9/for $back to his Paypal account and was advised to allow daysWe also emailed him advising that we will send him an Universal Accessory Kit at no charge because the kit was not available at his local store and we would waive the shipping chargesMrPiemeier replied via email on 10/13/that there was no reason to hold this item any longer, he had canceled the item and went to a competitorA $egift card was re-sent to his email on 11/3/In light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
Sharon
Walmart.com
Final Consumer Response /* (2000, 17, 2014/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I personally will consider the matter closed

Initial Business Response /* (1000, 18, 2014/04/07) */
Walmart.com received a Revdex.com complaint from *** *** regarding his issue with an item he purchased at the storeWe thank you for the opportunity to address Mr.***'s concerns and appreciate the time he has taken to provide us with
his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWhen we spoke with Mr*** he advised us this was not a Walmart.com complaintThe complaint he has was with the storeHe advised us his issue has been taken care ofAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/11) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr*** ***We will continue to work with Mr*** but need additional time to work toward a resolution of his issue

Initial Business Response /* (1000, 16, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her request to be refunded for the Fisher-Price Brilliant Basics Baby's First Blocks and Nicki Minaj Pink Friday Fragrance Gift Set Plus Bonus Celebrity Photo Filter &
Audio, pc of order#XXXXXXXXXXXXX due to non-receiptWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe have issued replacements for the Fisher-Price Brilliant Basics Baby's First Blocks and Nicki Minaj Pink Friday Fragrance Gift Set Plus Bonus Celebrity Photo Filter & Audio, pc but the orders were not picked up from Walmart Supercenter #*** of ***, **On January 24, we issued $refund for original order#XXXXXXXXXXXXX We have also issued Ms*** $eGift card for all of the inconvenienceWe have attempted to reach Ms***, but have not heard backAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/14) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have confirmed that a refund for her Nintendo 2DS system was issued to her on August 6, On August 14, 2014, we spoke with Ms*** directly to check if she had any follow up questions or concernsShe did not have any questions or concerns at that time and advised she would contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, we will continue to work with Ms*** if she still needs assistance
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 15, 2015/02/09) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com Rebuttal from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
On February 5, 2015, we spoke with Ms*** at (XXX) XXX-XXXXWe apologized for the inconvenience and assured her that we are making every effort to prevent this issue from occurring again in the futureWe issued Ms*** a refund for her entire orderAs a courtesy, we allowed Ms*** to keep the Mainstays 4-drawer chest and issued her a $egift card to help her with her next purchaseLastly, we arranged to issue Ms*** free expedited shipping on her next orderIn light of this, Walmart.com considers this matter closedHowever, Ms*** more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Ms*** *** in regards to a price adjustment requestWe thank you for the opportunity to address Ms
***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe partnered with our local store and assured Ms*** that the Black Friday price for the television she wanted to purchase would be honored as a one-time courtesy*** will purchase the television at her earliest convenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/29) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her refund request for the shipping charges of order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has
taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and we confirmed she placed an intent to cancel on July 27, We have advised and educated Ms*** on the process and advised that the intent is not a 100% guaranteeBecause her items were shipping directly from the manufacturer, once they received the purchase order the order was too far gone in the process to successfully cancelThis is why Ms***'s order did not cancelMs*** advised that she would return the items at her local storeWe have refunded Ms*** $(Rush Shipping fees) as requestedAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/08) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 27, 2015, Ms*** placed an order on Black Friday for two RCA Tablets for same day pick up at her local Walmart StoreWhen the store went to pick her order from the shelf for fulfillment, the item was sold out and could not be fulfilledMs***'s order was cancelled due to Out of Stock reasonsWe do apologize for the inconvenience this caused Ms***We issued a $Egift Card in the amount of the difference in price for the RCA tablets to honor the Black Friday priceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response by Walmart is accurate and the matter has been resolved
Thanks,
***

Initial Business Response /* (1000, 5, 2015/06/11) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding a recent orderWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***' complaint, we reviewed his Walmart.com account and order historyWe were not able to locate any online orders using Mr***' address, phone numbers, or emailNo attachments were attached to the case with any order detailsWe contacted Mr*** requesting for the order number, however, we have not heard back from himAs such, Walmart.com considers this matter closed, but Mr*** can contact us directly to resolve this matter
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My complaint has nothing to do with an order and if they had seriously read my complaint they would know thisI believe this agency purposely withheld processing my refund as a retaliatory act

Initial Business Response /* (1000, 10, 2015/10/23) */
Walmart.com received a Revdex.com complaint from Ms*** regarding the unauthorized charge made on her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn September 30, an unauthorized order was placed using gift cards that were stored on Ms***'s Walmart.com accountWe have advised Ms*** that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeMs*** had called into our *** Service and was on the line with an agent to close her account when the unauthorized order was placedBecause of this, as a one-time courtesy we have issued a replacement gift card in the amount of $to be sent to her home addressWe transferred the remaining funds from Ms***'s stored gift cards to this replacement gift card as wellFor more details, Ms*** was advised to submit a police report and identity theft affidavitAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A reimbursement gift card was received yesterdayI appreciate Revdex.com's help and ***'s prompt attention to this matter

Initial Business Response /* (1000, 10, 2015/07/23) */
Walmart.com received a Revdex.com complaint from *** *** regarding her recent orderWe thank you for the opportunity to address Ms*** concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn June 29, 2015, Ms*** purchased a Intex 18' x 48" Easy Set Swimming Pool and and the expected delivery date was July 7, Our records show that the item was shipped out on July 1, The order was delayed because the item was back hauledInstead of it shipping from our Distribution center straight to the store; it was actually shipped from our Warehouse, to the Distribution center, and then to the storeThis causes an extreme delay in the shipping timeOur *** service team has issued her 10% off her orderA refund check in the amount of $has been mailed to herFor the inconvenience, we have issued a $Egift Card to Ms***Additionally, we have escalated all coaching opportunities to the appropriate team to review and addressAs such, Walmart considers this matter closed
Again, we thank Ms*** or her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your responseI appreciate the gestures and I am happy to see you have made an effort to remedy this situationI am a reasonable person and understand that things happen and sometimes items are delayedThe main reason for my frustration was the lack of communication from your companyI would hope that this is not always the case and that you have made every effort to insure this doesn't happen to additional customers

Initial Business Response /* (1000, 5, 2014/09/19) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that her Proscan Tablet was outside the day return windowHowever, as a courtesy, we have issued Ms*** a refund for her tablet
On September 18, 2014, and September 19, 2014, we attempted to call Ms*** at (XXX) XXX-XXXX, but she was not availableWe left her a message explaining the refund we issued her and provided our contact information so she could contact us if she still needs assistanceIn light of this, Walmart.com considers this case closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 11, 2015/06/03) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding non-receipt of refund for returned order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have partnered with Walmart Supercenter of *** ** for assistance, research and resolutionWe have refunded Ms*** $for her returned order#XXXXXXXXXXXXX and the store has issued a gift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/06/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/03) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that air conditioners have a day return window from the time they are purchasedOn October 3, 2014, we spoke with Mr*** directly over the phoneWe apologized for the confusion and inconvenience he experienced and issued him a courtesy refund for his air conditionerDuring our conversation, we confirmed he no longer needed assistanceIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he would like us to address any of his questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/23) */
*** received a Revdex.com complaint from *** *** *** regarding the cancelled items of order# ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order history*** ***'s Signature by Levi Strauss & CoBoys' Bootcut Jeans Size: 18, Faded Glory Boys' Piece Long Sleeve Graphic Tee And Woven Shirt Size: 18, Faded Glory Boys' Long Sleeve Camo Crew Tee Size: 6/and Girls' Piece Velour Hoodie and Pant Set Size: 7/were all cancelled due to lack of inventoryWe have contacted *** *** and issued $eGift card for the inconvenienceAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***

Initial Business Response /* (1000, 10, 2014/10/20) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr*** ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand that Mr*** was inconvenienced after he received the correct amount of the Brita Soft Squeeze Water Filter Bottles he orderedThat is why we have arranged to issue Mr*** a one-time courtesy $egift cardOn October 20, 2014, we communicated with Mr*** via emailWe apologized for the inconvenience and explained our arrangement to send him a courtesy egift cardMr*** accepted our offer to send him a $egift card that we have processed under order XXXXXXXXXXXXXIn light of this, Walmart.com considers this case closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I am satisfied with the settlement, it is incorrect to state that I received the correct amount of itemsI never received any merchandise from Wal Mart

Initial Business Response /* (1000, 5, 2015/12/23) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn December 6, 2015, Mr*** placed an order for a 2-Year Plan for Home Audio with email deliveryNormally when a *** purchases our service plans a Welcome Kit is emailed to the ***
Mr*** notified us he did not receive his Welcome Kit, so our *** service attempted to resend the productHowever due to a system error the Welcome Kit was not received and Mr*** was not able to take advantage of the productMr*** has been fully refundedAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** B
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order placement issues for the BouncePro 14' Trampoline with Flex Enclosure during our event dayWe thank you for the opportunity to address Ms***'s
concerns and appreciate the time she has taken to provide us with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms*** and we have not heard backIn order to resolve her issue we will need to speak with herAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 15, 2014/08/05) */
Walmart.com received a Revdex.com complaint from *** *** regarding an order he tried to place on July 15thWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback
and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe show Mr*** placed an order on July 15th for a T-Mobile Prepaid Cell Phone and a T-Moble Monthly Unlimited Access CardThis order was canceled the same dayWe have tried reaching out to Mr***The number we have on file has been disconnectedIn light of these events, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received the refund for the phone card I boughtI cannot use the card due to Wal Mart sending me the phones that did not workI would like to get my money back for the phone card I purchased
Final Business Response /* (4000, 19, 2014/08/13) */
Walmart.com received Mr***'s additional rebuttal arising from his original Revdex.com complaintBoth orders associated with his accounts were canceledIf Mr*** has any additional questions, he should contact XXX-XXX-XXXXIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com