Walmart.com

Initial Business Response /* (1000, 10, 2015/08/21) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn March 23, 2015, Mr*** purchased a Premium Rome Convertible Futon and he wanted to return itA refund was issued and a freight call tag request was sent to the carrier SEKOSEKO did not process the call tag and therefore the Futon was not picked upThis caused Mr*** to be recharge for the futonWe contacted Mr*** and he advised that he disposed of the futon as it could not sit outside for monthsWe have issued a refund back to Mr***'s original form of payment for the rechargeAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/12) */
*** received a Revdex.com complaint from *** *** regarding his order for HP LabtopWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received ***'s complaint, we reviewed his *** account and order historyOur records indicate *** was refunded on January 2nd for $We reached out to him on email and we have not heard back from himAs such, *** considers this matter closed
Again, we thank *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wal-Mart issued a RMA for the return, the day after I submitted the complaint

Initial Business Response /* (1000, 5, 2014/06/19) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for the $Visa Gift CardWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** ordered a Visa $Gift CardIt shows it was delivered on May 29, 2014, but Mr*** states that she never received the orderOur billing team has reviewed the order and confirmed the Gift Card was redeemedHowever, as a one-time courtesy, we have issued a new Visa $Gift Card to herAs such, Walmart considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/06/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (4000, 9, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order for a Rosemead Metal Swing and Slide SetWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with
her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe would like to apologize to Ms*** for delay in receiving her itemWe have escalated Ms***'s concerns regarding *** service to the appropriate departmentWe have issued Ms*** a $eGift Card for her troublesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Initial Consumer Rebuttal /* (3000, 6, 2014/07/21) */
Hi ***,
We apologize for the difficulties experienced with your orderWe have verified your order information and according to our records, this was placed more than days ago, which means we cannot adjust the price of the item as listed currently in the websitePlease be assured we strive to provide you the best shopping experience we can and we regret the fact your order took so long to be prepared for you to pick up
Ok follow this, you purchase a item days ago you do not get the item, the item goes on sell you still don't have your item, when you do receive your item the item is on saleWhat should the consumer do ?cancel the first order but it's paid for, and take a chance and buy the sell priced item .Wow, what a mess that would have been, I don't understand why I wouldn't be given the sale price
Placed the order on 06/22/estimated delivery date 07/02/did not receive, ok I start e-mailing and calling nothing, but I keep receiving e-mails from Wal-mart wow the item I ordered is on sale wow rec'd this e-mail 07/15/still haven't rec'd any information on my orderOk wow an e-mail on 7/17/XXXX X more day ago your item is ready for pick up, and you then say to the consumer myself
We are sorry for not completing your price match request but the order for the metal swing was placed on 6-and we only offer price adjustments on order placed within days of purchaseWas it my fault that my order is past your day rule?
Final Consumer Response /* (2000, 11, 2014/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms*** in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOn September 15, 2015, Ms*** placed an order for two Simmons Beauty Sleep Foldaway Guest Cots for same day pickup at her local Walmart storeUnfortunately, the store selected only had one in stockIf an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original locationIf an item is sent from a distribution center, a new order is createdIn this case, we had to create a new order and the second cot was shipped to the storeOn September 25, 2015, a second order was placed for another cot for same day pickupA new order was created for that one as well and the cot was shipped to the storeWe have issued a full refund for the duplicate order and sent Ms*** a $eGift card for the inconvenienceAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/26) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding the damaged/defective Samsung 65" 1080p 3D Ultra Slim LED Smart TV with Dual Screen Viewing, *** of order#XXXXXXXXXXXXXWe thank you for the opportunity
to address Mr*** concerns and appreciate the time he has taken to provide us with his feedback and comments
After we received Mr*** complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr*** and have honored his request for replacementWe issued replacement order#XXXXXXXXXXXXX on January 22, We have also advised *** that the original order#XXXXXXXXXXXXX is expected back and we have issued a freight call tagAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/18) */
We are still reviewing Ms***'s request and would like to ask for an extensionWe will post an official response wehn teh issue is resolved
Final Consumer Response /* (2000, 12, 2014/02/19) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
I would like a resolution within a week, I have been asked to provide photos, which I am doingHowever photos won't show the springs popping thruI have already had to purchase a new couch and don't understand why this is taking so longIf you look at reviews on WalmartCom website this is a issue with others as well

Initial Business Response /* (1000, 5, 2014/06/11) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments
After reviewing Mr***'s complaint, we confirmed he was issued a refund of $to compensate him for the shipping delay of his orderOn June 11, 2014, we attempted to call Mr*** to discuss his issueWe advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr*** is always welcome to contact us if he has any follow up questions or concerns
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Mr*** *** regarding issues with his recent Walmart.com orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us
with his feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records indicate that the magnet he had ordered should come in a 2-packWe're sorry to hear he only received one magnetWe have sent him a replacement magnet which he should have received on October 14, and we are investigating why only one magnet was shippedWalmart.com considers this matter closedHowever, if either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/09) */
*** received a Revdex.com complaint from *** *** *** regarding the bill of order#***We thank you for the opportunity to address *** ***'s concerns and appreciate the time she has taken to provide us with her
feedback and comments
After we received *** ***'s complaint, we reviewed her *** account and order historyResearch shows the Disney Doc McStuffins Magical Microscope Set failed to ship and only the carrier label was generatedWe have resolved the issue by writing off the charges of this entire orderAs such, *** considers this matter closed
Again, we thank *** *** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am thankful that they are willing to do thatI am frustrated that I spoke to several people and asked for callbacks from supervisor's/manager's to get this resolvedI never received a callback from anyone from walmart including *** who handled this caseIn order to get this resolved took calling from me entirelyI would prefer to work with a company to get a resolution rather than have to contact the Revdex.comAgain Thank you walmart for writing off the entire purchase, but I wish you could be more responsive to customer service to resolve the issue
Final Business Response /* (4000, 9, 2014/12/23) */
*** received *** ***'s additional rebuttal arising from her original Revdex.com complaintAs we have advised *** *** we have manually settled this account on December 3, This account has been written of* considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us
Sincerely,
***
***
Final Consumer Response /* (2000, 11, 2014/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the resolution from walmartI wish that they would have been able to assist without me needing to contact the Revdex.com

Initial Business Response /* (1000, 5, 2015/12/30) */
Walmart.com received a Revdex.com complaint from *** *** regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr*** placed an order for a Samsung UN55JXXXX XX" 1080p 60Hz Class LED Smart HDTV for same day pick up at his local storeWhen the store went to fulfill the order, they noticed the item was damaged and therefore cancelled the orderWe do apologize for the inconvenience this caused Mr***The item is out of stock online at this timeWe do price match Walmart.com items to the store, however it is at the managers discretionWe contacted Mr*** to get details of the store, so we can work with the manager to price match the item, but the information has not been provided to us to assistFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 15, 2015/05/08) */
Walmart.com received a Revdex.com complaint from *** *** *** regarding his recent purchasedWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur records show that Mr*** placed an order for a refurbished TVHe states the TV looked used and was damagedWe contacted Mr*** and advise to return the TVAs a courtesy, we have adjusted the price for Mr***'s new order for a comparable TVAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** L
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/24) */
Walmart.com received a Revdex.com complaint from *** *** regarding an issue he was having with a refundWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his
feedback and comments
After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyOur Billing Department has reissued a check for $1,and will be mailed out today to the correct addressIf you have any additional questions, we can be reached at the number belowAs such, Walmart.com considers this matter closed
Again, we thank Mr*** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
***
Walmart.com
Final Consumer Response /* (3000, 12, 2014/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have the liberty of being able to reach Wal-Mart in their limited window of contact due to the fact that I too work Monday-Friday 8am-5pm PST
I've been through this process twice already; verifying my address with Wal-Mart and being told "the check is in the mail"Part of my frustration and complaint is that at what point will Wal-Mart acknowledge failure in the process and ensure that I receive my refund? I've offered to pick the refund up from the store where the merchandise would be returned (even going as far as allowing a few days for the funds to be transferred between accounts)My faith in Wal-Mart has been broken by their failures, and Wal-Mart is again asking me to trust them in a process they've failed me at twice
I would strongly prefer to complete the transaction as originally offered by Walmart.com; picking up my refund in storeThis would eliminate Walmart.com's proven inability to mail to the correct mailing addressI've given them opportunities to complete the process as they requested, and have patiently waited months for my refund
Final Business Response /* (4000, 14, 2014/03/11) */
Walmart.com received Mr*** ***'s additional rebuttal arising from his original Revdex.com complaintPer our Billing Department, Mr*** will be receiving his refund check in the amount of $1,this weekWe apologized to Mr*** for the inconvenience this has caused him, and issued him a $eGift Card for his troublesIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us
Sincerely,
***
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/30) */
RE: *** ***/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms*** ***We thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
On December 30, 2014, we updated Ms***'s account to prevent her from being recharged for her orderTherefore, Ms*** can disregard any recharge affidavits that are emailed to herIn addition, we processed another Seko Call Tag to pick up Ms***'s orderOn this day, we notified Ms*** about these details via email and advised her to contact us if she had any follow up questions or concernsWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/10) */
RE: *** ***/Revdex.com Case
Walmart.com received Ms***'s rebuttal arising from her original Revdex.com complaintWe thank you again for the opportunity to address Ms***'s concerns and appreciate the time she has taken to
provide us with her feedback and comments
After reviewing Ms***'s complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)
We understand the frustration this has caused Ms***That is why we have issued her a $egift card to help her purchase the same or comparable wash cloths online or at her local Walmart storeOn March 10, 2015, we attempted to call Ms*** at (XXX) XXX-XXXX and left her a messageWe sent Ms*** an email explaining these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms*** is more than welcome to contact us if she has any follow up questions or concerns
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** M
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/14) */
RE: *** ***/Revdex.com Case
*** received a Revdex.com complaint from *** *** ***We thank you for the opportunity to address *** ***'s concerns and appreciate the time he has taken to provide us with his feedback and
comments
After we received *** ***'s complaint, we reviewed his *** account and order historyWe have confirmed that *** ***'s order was cancelled on the same day it was placed as it was no longer in stockPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We understand the frustration and inconvenience this has caused *** ***That is why we have emailed him a $egift card under order ***, which is the difference between the sale price and our current price online for the TV he ordered*** *** can either apply the egift card towards the same TV or another TV online or at his local Walmart storeOn December 14, 2014, we sent *** *** an email explaining these details and advised him to contact us if he has any follow up questions or concernsIn light of this, *** considers this matter closedHowever, *** *** is more than welcome to contact us he has any follow up questions or concerns
Again, we thank *** *** for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at *** between the hours of 8am -5pm, Pacific Time
Sincerely,
***
***
Initial Consumer Rebuttal /* (2000, 12, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com I do feel without your help that the results from my complaint may not have been the sameI am satisfied with the results and the decision of Walmart to provide a resolutionI will contact Walmart and thank them for being as generous as they have beenThanks again, good job done by all

Final Consumer Response /* (2000, 12, 2015/12/30) */
I would like to cancel my complaintContrary to the email that was sent to me, the scooters were delivered on the scheduled delivery dateSpite the fact that we drove around and ended up purchasing alternative scootersIn result, we
returned the delivered scooters back to walmart

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her coupon download issues and damages to her printerWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms*** and she advised us that in order to print coupons from Walmart.com she had to download an application from coupons.comShe advised us that once she downloaded this application and printed the coupons, her printer gave her an error messageMs*** advised she even spoke with Microsoft technical support and was advised there was a virus on her computer and that she would need to factory restore her systemMs*** advised that her printer never worked after that, and that she had to purchase a new printerFor the inconvenience we issued a $eGift cardWe also issued a $eGift card to cover the price of the new printer and inkAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I greatly appreciate the genuine respone and more than adequate handling of my concern*** Jexceeded my expectations personally and professionalyThank you

Initial Business Response /* (1000, 10, 2014/08/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding her order placement issuesWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and
comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyMs*** advised me that there is no longer an issue, and that she made her purchase elsewhereI was not able to replicate any site issuesAs such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/14) */
Walmart.com received a Revdex.com complaint from Ms*** *** regarding a defective rug and her request to be refundedWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us
with her feedback and comments
After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyWe have made multiple failed attempts to reach Ms*** by phone and email and we have not heard backIn order to provide the best resolution possible, we will need to speak with Ms***As such, Walmart.com considers this matter closed
Again, we thank Ms*** for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
*** J
Walmart.com