Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/04/02) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his cancelled orders for the Mario Amiibo - Gold Edition - Walmart Exclusive (Nintendo Wii U or 3DS)We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and advised that his orders were not cancelled due to inventory, but due to security issuesWe have advised and educated Mr [redacted] that when he attempted to place several orders using different shipping addresses and payment information our system was unsure if he was placing the orders and cancelled them for his safety and securityWe are currently Out of Stock of the Mario Amiibo - Gold Edition - Walmart Exclusive (Nintendo Wii U or 3DS) and do not have any units on handWe have advised Mr [redacted] that when he attempts to place another order, he will need to use the same device and method of payment as one of his ordersFor the inconvenience, we have issued Mr [redacted] a $eGift cardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Walmart [redacted] received a Revdex.com complaint from [redacted] regarding her orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her Walmart [redacted] account and order historyOn November 07, 2014, [redacted] placed an order for a Razor Electric Tricycle to be picked up at her local Walmart store the same dayUnfortunately, the store she selected did not have the item in stockIf an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original locationIf an item is sent from a distribution center, a new order is createdIn this case, we had to create a new orderDue to a technical error, [redacted] was double billedWe have since processed a refund for the errorAs such, Walmart [redacted] considers this matter closed.Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific TimeSincerely, [redacted] Walmart***

Initial Business Response / [redacted] (1000, 6, 2014/12/12) */ RE: [redacted] ***/Revdex.com Case [redacted] received a Revdex.com complaint from ** [redacted] ***We thank you for the opportunity to address ***' concerns and appreciate the time hse has taken to provide us with her feedback and comments After we received ***' complaint, we reviewed her [redacted] account and order historyWe have confirmed that her order was delivered to her address on November 28, 2014, at 1:22PMThe package weighed pounds, which included two Double Power TabletsAs a courtesy, we issued ** [redacted] a refund for her order on December 1, back to her original method of paymentAs such, [redacted] considers this matter closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/08/14) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his refund of order#XXXXXXXXXXXXX for the 26" Huffy Cranbrook Women's Cruiser Bike, Orange Sherbet and Year Replacement Plan for Bikes and Scooters $- $We thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyResearching Mr [redacted] 's account I see where he was refunded $on July, 16, I have contacted Mr [redacted] and he advised me that he does not see the refund in his bank accountI have advised Mr [redacted] that the refund posted back to his original method of payment, which was the Walmart Credit CardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) WalMart could of looked and said it was refunded back to your walmart account, not the bank

Initial Business Response / [redacted] (1000, 10, 2016/01/07) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding issues she experienced with her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments On January 2, 2016, I contacted Ms [redacted] to discuss her concerns with her orderAs I advised in our conversation, we are very sorry for the difficulty she experiencedWe have reviewed all of our [redacted] service contacts and addressed the coaching opportunities and ensured that our operational issues have been addressed as wellWalmart.com considers this matter closed but I encourage Ms [redacted] to contact me directly is she needs assistance in the future Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart did seemy sincere in apologizing for the inconvenience and poor serviceThank you for contacting them with this matter because I am almost certain without the interest of the Revdex.com my concerns would have been ignored

Initial Business Response / [redacted] (1000, 11, 2014/08/06) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a treadmillWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] ' complaint, we reviewed his Walmart.com account and order historyWhen he checked the status of his order he saw that it was sitting in Dallas and contacted the freight company for a deliveryMr [redacted] was upset as he was not aware that he would have to schedule a deliveryWe educated the [redacted] that usually heavy items will require a freight forwarding company to deliverWe also apologized for the inconvenience and issued a $gift card for his troublesAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 13, 2014/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Great response and the issue was addressed promptly

Initial Business Response / [redacted] (1000, 10, 2015/05/14) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his orderWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyPer our records, this package was delivered on March 3rd at 1:p.mand signed for by LIMr [redacted] will need to dispute the charges with his financial providerAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated before, this order was deliver to another city instead of my shipping addressThis has been confirmed by UPSI claim the refund for the ipod silverPlease be clear that the package with the tracking number 1Z09YYXXXXXXXXXXXX was delivered to another address, not my shipping address in my order Final Business Response / [redacted] (4000, 18, 2015/06/30) */ Walmart.com received Ms [redacted] ***'s additional rebuttal arising from her original Revdex.com complaintOur records indicate this package was signed for at deliveryMr [redacted] will need to contact his financial provider at this time if he is still requesting a refundIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 20, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart avoid to answer my claim: this package was delivered to another address, not the shipping addressThis has been confirmed by walmart and upsWalmart is terribleDo not buy online items from walmartAmazon offer much better service

Initial Business Response / [redacted] (1000, 10, 2015/01/29) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] was refunded for her order on January 24, As a courtesy for the inconvenience, we have sent Ms [redacted] a $egift card to help her with her next purchaseOn January 29, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXX, but she was not availableWe sent Ms [redacted] an email apologizing for the inconvenience and provided the details aboveWe also provided our direct number so Ms [redacted] could contact us if she still needs assistanceIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyOur records show that Ms [redacted] placed an order on 4/07/for a patio setThe seating set was delivered to her new address as we were able to change the address, however, the bench and umbrella were sent to the old addressWe have issued a refund for the umbrella and bench to Ms [redacted] ' original form of paymentAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart.com refunded the monies for the items that were not deliveredThank you for all your assistance

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we reviewed her account and order history [redacted] order was from TechRabbit, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAdditionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the TechRabbit support team about [redacted] concerns and they advised that due to a technical error, the Apple iPad [redacted] purchased was showing incorrect details on our siteOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, due to the error, a full refund had to be issued as TechRabbit could not fulfill the order as requestedPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)On November 23, 2016, we contacted [redacted] directly and explained that a refund had been issued [redacted] may keep or donate the item she received in errorBut, for her inconvenience, we have issued her a $eGift CardIn light of this, Walmart.com considers this matter closedAgain, we thank [redacted] for his/her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, *** Walmart.com

Initial Business Response / [redacted] (1000, 6, 2015/08/19) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Ms [redacted] 's complaint, we reviewed her account records and purchase historyWe have confirmed that the table (box of 2) from Ms [redacted] 's order canceled as it was out of stockOn August 18, 2015, we spoke with Ms [redacted] at (XXX)XXX-XXXX and arranged to issue her a courtesy order for the table to be delivered before Labor DayShe accepted our offer and we processed a new order under XXXXXXXXXXXXXIn addition to the free table we have processed for her, we issued her a $egift card to help her with her next purchaseIn light of this, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] was very professional and called me within one day of my complaint and worked very hard to satisfy my requestHe reordered the table and I received it 8/27/but have yet to open since I am in [redacted] and we are expecting some Hurricane weather and the table is safer in the garageBut I do want to commend [redacted] for making me a satisfied Walmart.com [redacted] Best [redacted] service I have received in a while

Initial Business Response / [redacted] (1000, 10, 2015/01/05) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his request to be refunded for order#XXXXXXXXXXXXXWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn December 29, 2014, as a one-time courtesy we refunded Mr [redacted] $We have attempted to reach Mr [redacted] via email ( [redacted] @yahoo.com)but we have not heard backGoing forward if Mr [redacted] enters the store's address he will have to dispute the charges with his financial providerHe will need to select his local store in order to place successful Site to Store ordersAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bottom line- when I attempted to locate and locate my package with help from this corpI was not and the fact that I placed the order 3-weeks prior to my refund was standard protocol, trust me I have not been back in any of there stores and never will Target and Amazon is the way to go Final Business Response / [redacted] (4000, 14, 2015/01/23) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintWe have researched Mr [redacted] 's account and we have added Walmart Supercenter of Sacramento, CA to his preferred pick up locationMr [redacted] should not have any issues with selecting his store when he places an orderUnderstand that not all Walmart.com items are available for Site to Store or Pick Up Today serviceWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/01/23) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his order for a Springfield Folding Deck ChairWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe confirmed with fulfillment and the buyer the website is showing accurate informationWe apologized to Ms [redacted] for the inconvenience this caused him and issued him a replacement orderIn light of these events, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart has not followed through with their response to meI was told from a walmart representative that they would be sending me the correct chair and that a follow up email would be sent to meI have not seen any email or confirmation that the correct item has been shipped Final Business Response / [redacted] (4000, 14, 2015/02/16) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintPer our records Mr [redacted] has been issued a full refund on $for order number #XXXXXXXXXXXXXThere was no replacement orderWe left message for Mr [redacted] and have not heard back from himIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact us Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (2000, 16, 2015/02/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2014/11/05) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Halloween costumeWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe apologized to Ms [redacted] for the experience she had with us and advised her we will be escalating these issues to the proper department for reviewWe issued her a $eGift Card for her troublesIn light of these events, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/09/30) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Straight Talk SmartphoneWe thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] complaint, we reviewed her Walmart.com account and order historyOur records indicate [redacted] was issued a full refund in the amount of $on September We sincerely apologize for the trouble this has caused herIn light of these events, Walmart.com considers this matter closed Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/12/31) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding cancelled order#XXXXXXXXXXXXX and authorization holdWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyWe have contacted Ms [redacted] and she has advised that the authorization hold has been released on December 30, As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 10, 2014/11/05) */ Walmart.com received a Revdex.com complaint from [redacted] regarding a problem we recently experienced on our website which due to a technical error, resulted in items showing incorrect pricingOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We apologize for the inconvenience and to show our appreciation for our customers, Ms [redacted] should have received an email with a $eGift CardAgain, we sincerely apologize for this and hope that Ms [redacted] will give us the opportunity to serve her againIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 14, 2014/10/02) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a Proscan 7" TabletWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyMr [redacted] expressed that his Tablet was not working properly and he called [redacted] service and was advised he was out of the return policyOur return policy for electronics is daysWe contacted Mr [redacted] 's local store and as a one-time courtesy will allow Mr [redacted] to return his Tablet to the store and his refund to be issued to a gift cardWe advised Mr [redacted] and he is happy with the outcomeAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 16, 2014/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a gift card which covered the price of the purchase ($54.61)minus the shipping charge from walmart.com and subsequently made another purchase of an ematic 7" 8GB HD tablet a purchase I am so far satisfied withit arrived this noon via fed ex and so far there have been no noticeable hardware or software glitchesI will keep this report in my email inbox and keep you updated over the next days of any problemsThank You Revdex.com you have been most helpful in this situation!!!!!! [redacted]

Initial Business Response / [redacted] (1000, 10, 2014/11/10) */ RE: [redacted] / Revdex.com Case Walmart.com received a Revdex.com complaint from Mr [redacted] ***We thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After reviewing Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have confirmed that a refund for Mr***'s order in the amount of $was credited back to his original method of payment on November 2, On November 4, and November 10, 2014, we notified Mr [redacted] of the refund we issued back to him and advised him to contact us if he still needed assistanceWe have not heard back from himIn light of this, Walmart.com considers this matter closedHowever, Mr [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Initial Business Response / [redacted] (1000, 5, 2014/08/29) */ Walmart.com received a Revdex.com complaint from [redacted] regarding a refund or replacement for an order she placed for a Tablet and replacement planWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe see a refund in the amount of $was refunded on August 27thMs [redacted] refund will process within three to five business daysIn light of these events, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2014/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)