Waste Management

October 22, 2014
 
 
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
 
 
Route Manager [redacted] confirmed he spoke to you yesterday; stated he will be reviewing with the drivers and will get the issues resolved. He also confirmed your neighbor does not have an active account so he will be removing the extra containers to eliminate any future confusion. Route Manger [redacted] stated you have his contact information.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
 
 
Cordially,
[redacted]
WM Cares

October 23, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
In regards to your last response, Account Manager [redacted] confirmed she spoke to you on 10/15/2014; she explained per your service agreement there are annual price increases and that your monthly invoice goes up because of the fluctuating fuel and environmental fees.
If you would like to continue with the cancellation request, please contact your Account Manager [redacted] at [redacted] or email [redacted].
 
Cordially,
[redacted]

[redacted],
 Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 We received your Better Business Complaint, but were unable to locate an account with the information...

provided. In order to better assist you, we’ll need a little more information. Can you please provide the name on the account, as well as an account number, or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable?
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time...

and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

November 7, 2014
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted]                     
In response to your last comment, attached is proof that Waste Management issued the reversal for $160.00 on 11/06/2014. If you would like to check the statues of the reversal, please log into your account online. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
[redacted]

December 15, 2014
 
[redacted]
[redacted]
[redacted]
 
 
Re: Revdex.com Case# [redacted]
 
      WM Account# [redacted]...

[redacted]
                           [redacted]
 
 
Allison Brooks,
 
The Revdex.com informed us about the complaint you filed against Waste Management. I apologize that you experienced billing issues and appreciate the opportunity to address your concern.
 
Upon review of account # [redacted], Waste Management invoiced you a removal charge of $25.00 + fuel/environmental charges. Due to billing issues in the past I am waiving these charges bringing this account to a zero balance.
 
Regarding account # [redacted] a reversal in the amount of $10.35 (confirmation# [redacted]) was complete on 09-12-2014. Waste Management can no longer send you a paper check because the funds were sent to your account. At this point you would need to talk to the credit card providing bank.  
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
 
 
Cordially,
 
Victoria Hook
 
WM Cares

September 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 132-18513   [redacted] 
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you...

filed against Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 17, 2016
 
Re: Revdex.com Complaint [redacted]
Waste Management Account [redacted] 
 
Hello Erik,
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately...

take action to correct them.
Upon reviewing your account, I submitted a reversal of $154.51 back to your Master card ending in [redacted]. Please allow 3-5 business days for the reversal to appear on your credit card statement.
Should you have additional questions or comments or if I may be of further assistance you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Wednesday, December 28, 2016 10:34 PM To: drteam <[email protected]> I am responding now because it was only today that I was able to make contact with Waste management.  They have agreed to make things right concerning the billed invoice and to follow up to see that the services will be weekly provided as contracted.Thank you for your help concerning this matter.  I am not sure why it took this to get any response from this company but I am satisfied to put it behind me and just move forward.[redacted]

August 9, 2016
 
Re: Revdex.com Complaint#[redacted]
WM Account# [redacted]  
 
Hello Mr. [redacted],
In response to your last comment, your trash account#[redacted], has had no reported misses. Your recycle Account# [redacted] reported a miss on 7/21/2016, we have since corrected the problem and there has been no reported misses. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

February 17, 2016
 
Re: Revdex.com Case# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],
 
David confirmed, your account is closed and at a zero balance. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Respectfully,
Nancy [redacted]
Customer Experience Agent - WM Cares

January 9, 2015
[redacted] K [redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] K [redacted],       
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 21, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] 
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

January 11, 2016
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

November 4, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
Route Manager [redacted] confirmed our driver has recovered all of the trash. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

September 28, 2016
 
[redacted]
 
Revdex.com Complaint# [redacted]
  Re: Waste Management Account# [redacted]   [redacted]
 
Hello Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for...

your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I alerted our operations team and received confirmation your trash was serviced. We notified the driver of the service failure and we will continue to monitor to ensure this does not occur going forward. In addition, I will follow up with you for a month to confirm that we are servicing your trash. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

September 16, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I want to make it explicitly clear that the account I am having this issue with is my previous service address of [redacted] and under my maiden name [redacted].  I don't want WM to look up my current service address and married name.
Regards,
[redacted]

November 21, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]    
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
Upon review of your account, our billing department issued Voucher ID [redacted] for $52.14. Please allow 5-10 business days for your refund to arrive. Please accept our apologies for the frustration caused by this situation.
If you have specific questions regarding the agreement, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

July 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
It was a pleasure speaking with you; per our telephone conversation, I confirmed your account is at a zero balance. Please see attached invoice; again please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office