Waste Management

February 27, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Per our conversation on 2/20/2015, I explained that you’re January and February invoice would be credited because your account canceled effective 01/01/2015. I stated you would only owe the removal fee; to disregard any invoice you received and that our billing department would send you a final invoice. You then asked if the total amount you owe is $150.00 and I stated there would be additional fees and the total would be around $221.91. 
I advised that per the notes on the account, Representative Samantha spoke to you; confirmed the total for removal would be $221.91. You then stated you would wait for the final invoice. Please accept my apologies for the frustration caused by this situation.
If you have questions or comments regarding the invoice, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

February 10, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Respectfully,
Nancy [redacted]
Waste Management Corporate

January 22, 2018
 
 
Re: Revdex.com Complaint #[redacted]
[redacted]
 
Hello [redacted],
I see you have rejected our response; can you please provide details to why you are not satisfied with the resolution? 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

October 8, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 11, 2016
 
 
 
 
Revdex.com File# [redacted]
 
   Re: Waste Management Account# [redacted]
 
[redacted],
 
I am referencing the above-mentioned Revdex.com complaint you filed against Waste...

Management. I apologize for your customer experience and appreciate the opportunity to address your concerns.
 
I am in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
 
Very Respectfully,
[redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you for the assistance in working this out. The two women working on the issue, [redacted] and [redacted] were very helpful is resolving the problem. Much nicer to work with than the local office here in [redacted]

[redacted] purchased a 1969 [redacted] Tornado on 4-25-16 from Midwest Car Exchange. The issues that have been presented by Mrs. [redacted] on May 10, 2016 5:02pm via email were swiftly addressed by [redacted] on May 11, 2016 at 11:18am. As the car leaves our facility with a transporter we advise the driver...

to disconnect the battery for safety reasons (Each car in MCE’s facility will have a disconnected battery at all times). When the transporter arrived to Mrs.[redacted] residence the battery was not re-secured properly causing for an insufficient power current to start the car; once the terminals were secured Mrs. [redacted] stated the car ran. Mrs. [redacted] had stated the headlights were not functioning properly – Before leaving our facility the car received a vacuum switch actuator and lubrication so the headlights would work properly (As they did). I mentioned the car had sat for a period of time and they would be slow to opening at first; with use they would become more fluid. The headlights did in fact open and close when they left our facility. Mrs. [redacted] on May 10, 2016 stated the car had rust issues on the driver’s side fender which [redacted] requested pictures of. When [redacted] received the pictures it was hard to see where the rust stated was even present. With older vehicles some items do seize working, such as a sending unit would. Mrs. [redacted] stated on May 10, 2016 that the gas gauge needle was not functioning as she did not visually see the fuel gauge needle. When the vehicle was in our shop we checked and troubleshoot the gauge by grounding out the lead terminal. Gauge was fully functional. We, then reported to the buyer that the car will need a new fuel sending unit. On May 11, 2016 [redacted] responded via email with a simple request to trouble shoot the issue at hand. This request from [redacted] was never responded to in emails to follow. We would’ve gladly had a new sending unit drop shipped to Mrs. [redacted] if she had completed the trouble shooting task and found that to be the problem. Mrs. [redacted] has stated on May 10, 2016 via email that the bumper had been moved .25 of an inch on driver’s side. This minute amount was not visually noticeable by staff  here at Midwest Car Exchange – [redacted] responded May 11, 2016 via email to this with a clear and descriptive trouble shooting guide to moving the bumper accordingly to achieve impeccable alignment. Three weeks after receiving the car, Mrs. [redacted] stated there was a fuel leak from the gas tank. [redacted] had mentioned a few options as to why the tank would do such a thing in order to trouble shoot the matter: Mrs. [redacted] did not respond to this matter. The Toronado did not have an odor or leak while at the MCE showroom. Not once in Mrs. [redacted] and [redacted] phone nor email conversations did [redacted] say “What do you want me to do about it?”. Mrs. [redacted] might be referring to the last email that [redacted] sent (Which was never replied to) on May 17, 2016 at 3:05pm saying and I quote “What exactly are you requesting of me? I have sent multiple emails with responses to all of your questions and have given you some instructions to trouble shoot or solve problems.”. Each email received by [redacted] had no response to the trouble shooting procedures recommended. [redacted] then offered to consign the car for her considering it didn’t meet her standard. Each vehicle in our facility is listed with 80+ HD photos showing multiple angles and a detailed description. We do always recommend that our customers come to our facility to view a vehicle in person. Here at Midwest Car Exchange we pride ourselves in quality inventory along with top notch customer service; that is why we have some of the world’s finest classic and muscle cars and will continue to pride ourselves in such. To sum this up: As you can see Midwest Car Exchange has never ignored Mrs. [redacted]  We are a family owned and run business and have tried to be very helpful to Mrs. [redacted]  We have been helpful in handling any situation regarding the 1969 Oldsmobile Toronado.  Even though this vehicle was sold “AS-IS” and “WHERE-IS” no warranties implied, and Mrs. [redacted] signed such document.  In addressing the “Desired Settlement”, we can provide a headlight actuator as we have stated to her before, along with a new fuel sending unit.   We have always had a good standing with the Revdex.com. Midwest Car Exchange prides itself on selling quality classic and antique vehicles worldwide.

November 4, 2015
 
Mike Saraceno
6905 W David Ave.
Littleton, CO 80128
 
Re: Revdex.com Complaint# 10931678
WM Account# 020-1411
 
Mike Saraceno,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy Giblin
WM cares-Corporate Office

June 20, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# NA
 
Dear Ms. [redacted],
I apologize that you experienced issues with your claim, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing exceptional...

and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called on May 4, 2017, to report your vehicle had been damaged by a Waste Management dumpster. Our operations filed the claim with our insurance company, [redacted]. On May 24, 2017, [redacted], declined the claim. Please see the denial letter attached, and if you would like to dispute the denial, please reach out to our insurance company [redacted]. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

August 29, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
Upon review of your account, the last payment with [redacted] was applied to your account on August 24, 2016.  The account is now active and 3 weeks of missed service have been credited.  In addition, our operations department confirmed we recovered on 8/26/2016.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Thank you,
Nancy G[redacted]
Customer Experience Lead – WM Cares

October 11, 2016
 
Revdex.com Complaint # [redacted]
Waste Management Account # [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
After researching our internal records, I issued a credit for the removal charge and your account balance is at a zero balance. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.We have reported more failures than just that and have not bothered to waste more time reporting others as we tired of claims that pickup was early, regardless of the fact that we had the bins out the night before, or that there were mechanical failures.  The low quality of service is THE reason for us switching to another service provider, one which is highly recommended in our neighborhood accompanied by series of reports of dissatisfaction with WM's level of service.

March 9, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Account Manager Edith confirmed you received her email regarding your cancellation options and your current service agreement. If you have questions or comments regarding this matter, please feel free to discuss it with her at [redacted] or by phone at [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 27, 2015
 
[redacted] and [redacted]
6444 County Road 89
Celina, TX 75009
 
Revdex.com Case# [redacted]
 
Mr. and Mrs. [redacted],
In response to your last comment, [redacted], Account Manager for Waste Management emailed you a moving affidavit and sent it to you via email to: [redacted]@SBCGLOBAL.NET  from m[redacted]@wm.com February 12, 2015.
I attached a copy of the affidavit, please sign, notarize and return it to me to avoid liquidated damage charges as previously discussed with Mr. [redacted] and Mr. Daugherty.
Please let me know if I may further assist you by calling 713-512-6200 option 3 or you may email me at [email protected].
 
 
Respectfully,
Victoria
WM Cares
Waste Management

April 26, 2017
 
Revdex.com case # [redacted]             
Re: Waste Management Account# [redacted]1
 
Hello [redacted],
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you reached out multiple times to request that we match the offer of your previous provider. Our agent Tonya, reached out to you and advised we would match the offer and adjust your bill $28 to cover the increase through November. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[redacted] was at Mr. [redacted] address on October 18th, 2014.  [redacted] explained the options to Mr. [redacted] and offered 2 packages to Mr. [redacted] on Propsal [redacted].   The card we show customers when we offer the $200 Trane rebate or the financing is attached. I have also...

attached the only coupon we offer for installations.  When [redacted] was told by Mr. [redacted] that he would like to schedule the install he made no mention of wanting to finance the project.  Had he mentioned the financing it would have been explained again that it is one or other option.  In order to do the financing the office has to pre-approve the person for financing through Wells Fargo and make sure all the paperwork required by Wells Fargo is correct and explained as required by the Truth in Lending Laws.  Mr. [redacted] waited until the installation was complete to mention he wanted the financing.  When he spoke with [redacted] (office manager) to get approved for the financing he questioned the fact of financing or the Trane rebate but was re-directed to [redacted] so he would be dealing with the same person for all sales questions.  [redacted] explained to him that it was financing or the Trane rebate and he seemed to understand.  [redacted] went as far to offer to give Mr. [redacted] the $200 in coupon instead of the $100 since we want our customers to be happy.  He signed the contract with the $200 coupon and a total due of $3030.  He paid the $1000 deposit and we charged $2030 to his Wells Fargo account.  [redacted] wrote in the Thank you letter explaining it once again to make sure he understood his total bill.
Any questions can be directed to [redacted] or [redacted] ###-###-####.

May 1, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
[redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you...

with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM cares-Corporate Office

September 16, 2015
** [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]   [redacted]
** [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

January 2, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],    
 
Reference made to the above-mentioned Revdex.com complaint you...

filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel and appreciate the opportunity to address the problem.
Your Account Manager [redacted] confirmed she is working with you to resolve your request to cancel. Attach is the email confirmation. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with account manager [redacted] Carter at [redacted] .
 
Cordially,
[redacted]