Waste Management

July 28, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello Ms. [redacted],
Thank you for taking the time to speak with Senorina today; for the opportunity to resolve your complaint.  Per your conversation, Senorina confirmed, trash service is one-time per week and recycling service is every other week.  Your next service for recycling is August 5th, 2016. Once again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

November 23, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 25, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

May 8, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for re-visiting this balance.  I believe it is the correct outcome, and reinforces my trust in waste management, a company that our company has trusted for many, many years.  Thank you.[redacted]

January 27, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, our billing department submitted a reversal for $23.07 back to your Visa card. Please allow 3-5 business days for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

June 21, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Waste Management Corporate - WM Cares

They did their job this time & I was there. I'm satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

January 22, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],  
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you; per our telephone conversation, I confirmed a credit of $45.46 was applied to your account leaving a current balance of $65.56 for your February invoice. In regards to your service, Route Manager [redacted] confirmed our driver serviced you today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

March 31, 2015
[redacted]
[redacted]
[redacted], AZ [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 1, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The company has claimed I did not pay but that is not correct. My account was on autopay and they failed to take the correct money.they have credited my account with $17 but then lied about the payment. They have resumed the service but I’m not at all happy with their response to this.

January 2, 2015
[redacted]
[redacted]
Berlin, MD [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],    
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

April 18, 2016
 
 
Revdex.com Complaint# [redacted]
 
 
[redacted]
 
Dear [redacted],
 
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Very Respectfully,
 
Victoria [redacted]
WM Cares Corporate

September 16, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
It was a pleasure speaking to you; thank you for confirming we delivered you a 96g container. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

June 12, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, an adjustment for $135.00 applied to your account, leaving a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I received a call from waste management costumer service and they offered a credit of a bit more than a $100,00. We have been paying this for a year or more. Each month is a charge of about $55.00.We obviously did not accepted this offer we have not heard back from them since. We would like to finalize this ASAP. It is already taking to much of my time.Best regards, [redacted]

September 14, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
It was a pleasure speaking to you today; thank you for confirming we recovered your recycle. I will continue to monitor your account for the next month to ensure your recycle is not missed.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

June 12, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Route Manager Les confirmed, he spoke to Mrs. Alexander and service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

July 8, 2015
 
[redacted]
[redacted]
Great Lakes, IL 60088
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address your concerns.
Upon review of your account, your refund request is submitted; I requested the refund to be expedited. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]