Waste Management

December 7, 2016
 
Re: Revdex.com Complaint # 11793647
 
Hello Fen,
I apologize that you experienced issues with your Service Agreement and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing exceptional and reliable...

customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
On October 28, 2016, [redacted] signed a New Owner Service Agreement with Waste Management for property at [redacted]  On October 29, 2016 you requested to cancel the agreement, therefore no account was ever setup. Jeanne stated she spoke to you and confirmed there is no balance is due.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

May 12, 2015
 
[redacted]
W2573 ASSOCIATION RD
Saint Ignace, MI 49781
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 27, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, Account Manager [redacted] confirmed he is working with you regarding your rates. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
[redacted]
Nancy G[redacted]
Waste Management Corporate - WM Cares

October 23, 2014
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager [redacted] confirmed our driver recovered your trash yesterday. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you when we need your services again I can contact my local services. [redacted]

March 14, 2016
 
 
[redacted]
[redacted]
[redacted]
 
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
Dear [redacted],
 
Reference is made...

to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
[redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

February 23, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
You are a valued Waste Management customer and we work hard to provide you with consistent, superior waste and environmental services. Our route manager is...

communicating with our driver to assure this doesn’t happen again. In addition, Senorina confirmed she spoke to you and a credit was issued to your account for the recycle. Please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:Waste Management has rectified the complaint to my satisfaction.  Thank you for all of your assistance.

December 29, 2015
[redacted]
[redacted]
[redacted]
Revdex.com Case# [redacted]
Waste Management Account# [redacted]
Dear [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
Respectfully,
Victoria [redacted]
Customer Experience Agent - WM Cares

Revdex.com:The response from the company merely acknowledged that they received the complaint and will look into the matter, so it was not actually a resolution to the problem.
It is my understanding that they will contact Revdex.com once they have looked into it.
 
Thank you.
 
Mrs. [redacted]

October 4, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
Thank you for taking our call today; please accept my apologies for the for the service failure. Per your conversation with Jeanne, you agreed to have your trash recovered on your service day Thursday. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

April 14, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Waste Management Corporate

Sent: Wednesday, July 05, 2017 5:24 PMTo: drteamSubject: RE: Revdex.com File #[redacted] Waste Management Account [redacted] Our agent Jody spoke with Mr. [redacted] and confirmed he was serviced. Thank you,Victoria

September 8, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take...

action to correct them.
It was a pleasure speaking to you today; per our conversation, the balance on your account is $238.60. We agreed to waive half of the charge leaving your account balance at $109.64. Please allow 24-48 hours for the credit to apply to your account.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

February 12, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],   
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management regard your billing. I appreciate the opportunity to address the problem.
It was a pleasure speaking with you yesterday; per our telephone conversation, I confirmed your account is at a zero balance; we have notified the collection agency to stop collection calls. Please fax me proof of the $50.00 charge from the HOA. Fax# [redacted] attention [redacted]. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

February 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Please pick up the yard clippings as we agreed to and are paying for every week as agreed with no EXCUSES[redacted]

September 22, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 21, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against...

Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, the account is canceled and at a zero balance.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

March 14, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account[redacted]
 
Hello Gordon,
I apologize that you experienced issues with your services and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, our driver continues to note that the recycle container is not out on the curb. I alerted our operations team, to determine the service failure, and Route Manager Mathew confirmed, he reached out to you today and stated he would discuss the service issues with our driver, and make sure this is not an issue going forward.
In addition, I will monitor your account for the next month, to ensure we do not miss the recycle, and I issued a two-month credited to your account for the recycle failure.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate