Waste Management

May 18, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #506-17517
 
Dear Victoria,
In response to your last comment, Account Manager Carla, confirmed she explained, that the ten-day return clause only applies if you do not agree to start service with Waste Management at the initial startup. By signing and accepting the service for the last thirty-six (36) months, you did accept the terms and conditions.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

November 5, 2014
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted]    
                  
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager [redacted] confirmed she spoke to [redacted] the owner of property; explained that trash is serviced in the alley and recycle is serviced out front on [redacted]. [redacted] confirmed will provide information to renters. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
[redacted]

October 27, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]   [redacted] 
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
[redacted] confirmed she spoke to you; your service issue was resolve. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[redacted] 8, 2014
 
[redacted]
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, [redacted] called Waste Management on [redacted]/2014 and made payment of $66.68 bringing the account to a zero balance. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]  or by phone at [redacted].
 
Cordially,
[redacted]
WM Cares

October 2, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]    [redacted]
Dear [redacted]  
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management.
Upon review of your account I do not show where you called in to request additional service. I apologize for any inconvenience this caused you and appreciate you allowing me the opportunity to rectify this situation. As mentioned over the phone a previous adjustment was placed on 9/27 and a current adjustment of $78.20 will be applied to your account and will reflect on your account within 2-4 business days to adjust all extra bag charges.
Should you have further questions or comments regarding this matter, please feel free to discuss it with me a[redacted]  or by phone at [redacted]
Very Respectfully,
Victoria H[redacted]
WM Cares-Corporate Office

March 28, 2017
 
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with billing and appreciate the opportunity to address your concerns.
After reviewing your account, we waived the...

reactivation and finance charges as a one-time courtesy. Your account balance is $45.75.
We recommend setting up auto pay at wm.com to avoid any future reactivation charges. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns, or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

January 11, 2017
 
Re: Revdex.com Complaint # 11926337
Waste Management Account #612-45293
 
Hello Roger,
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
Upon reviewing your account, we have no reported misses on your account.  Mrs. Monson called on January 4, 2017 to report no service. Our agent advised her, that our driver noted the account can was not out. Mrs. Monson called again on January 5, 2017; requested to cancel your service due to no call back.
On January 9, 2017, Mrs. Monson called for the final pick up, and requested a refund. Our agent advised her of the no refund policy. At this time no refund is due, as stated on your invoices. You are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Your account is paid through the end of February, if you would like we can reactivate your account.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
[redacted]
Waste Management Corporate - WM Cares

July 15, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Ms. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service issues. We take these concerns very seriously and will immediately take action to address them.
Per your request, your account canceled effective 6/6/2016; I submitted a reversal of $155.90 back to your [redacted] ending in [redacted]. Please allow 2-3 business days for the reversal to appear on your credit card statement. In addition, Dispatch confirmed our containers were removed today.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

July 25, 2016
 
 
[redacted]
[redacted]
[redacted]
Revdex.com File# [redacted]
 
          Waste Management [redacted]
 
 
Dear Mr. [redacted],
 
 
I am...

referencing the above-mentioned Revdex.com complaint you filed against Waste Management. I apologize for your recent experience and appreciate the opportunity to address your concerns.
 
We are in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Nancy
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.    Sent: Wednesday, June 10, 2015 3:31 AM To: [redacted] Subject: Re: ID # [redacted]- Waste Management   I am sorry on delay responding you. I was out of town in a family emergency, and I called Victoria H[redacted] from where I was to communicated that waste management branch in my city even though provided the pictures not incorporating with me has a customer. My [redacted] can be pick up the first and third of Fridays every month the street is completely free those days for street cleaning. When waste management came to review the site my neighbors told him that event though the street is completely free the driver still not picking up my cane. (Waste management didn't mention that mention that did they) I am going to follow up with pictures of the site free of cars. Waste management is playing games [redacted] never responded my call. Therefor can you please re-open the complain Sincerely   Fatimata T[redacted] Love truth, but pardon error. It is better to risk sparing a guilty person than to condemn an innocent one. François-Marie Arouet [redacted]
Regards,

November 9, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you Revdex.com and Waste Management   
  Problem resolved. [redacted]

February 18, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, our billing department submitted a reversal for $104.94 back to your Visa card ending in 3915. Please allow 3-5 business days for the reversal to appear in your credit card account.  Our containers are scheduled for removal on 02/23/2015. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

November 16, 2015
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide...

you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

December 12, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
     WM Account# [redacted]
 
[redacted]
 
The Revdex.com has contacted us to let us know...

about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
Upon review of your account, I have submitted a credit for $27.51 brings the account to a zero balance and our Third Party Collections has removed you from the callout list. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at [redacted] option *.
 
Cordially,
[redacted]

June 5, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Dear Ms. [redacted],
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report we missed your service. Our agent sent the information to our operations to have our driver go back and service. Due to not being able to go back and service on 5/26/2017, we issued a credit. Our operations confirmed we recovered all the trash on 6/3/2017. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

September 28, 2016
 
 
Cynthia [redacted]
3512 Caffin Drive
Beaumont, TX 77706
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted], JEFFERY AND CYNTHIA
 
Dear Mrs. [redacted]
This is in response to the above-mentioned Better Business...

Bureau complaint.  I apologize for your service experience and appreciate the opportunity to address your concerns regarding removal of our recycle container.
 
Upon receipt of your complaint, I alerted our operations management team to remove the recycle container from your property. I received confirmation from our route manager your container is removed. I called you to confirm this and left you a couple of messages.
Once again, please accept my apology for the frustration this caused you. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Very Respectfully,
Nancy Giblin
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   thank Goodnerss for [redacted] and her fairness that reaches all the way to [redacted]....thank you for the help and wonderful results. all is well and quiet here in [redacted]... [redacted]

October 4, 2016
 
[redacted]
Revdex.com Case# [redacted]
 
  RE: Waste Management Account # [redacted] AND FRED
 
Dear Fred [redacted],
 
This letter is in response to your Revdex.com...

complaint. I would like to apologize for the missed service and billing inconvenience you experienced with Waste Management up to this point.
 
In review of your account I show you were not serviced during the time you were cut off due to nonpayment. Waste Management issued an adjustment for one month of $12.71 which will reflect on your next invoice.
 
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria [redacted]Customer Experience Lead – WM Cares

October 27, 2014
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],            
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your container exchange and appreciate the opportunity to address the problem.
Route Manager [redacted] confirmed our driver exchanged your container today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
[redacted]