Waste Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  We are sorry it had to come to the point of filing an official complaint with Revdex.com. However, we are thankful for WM's quick response through Revdex.com!Michael C. [redacted]presidentCreative Woodcrafters, inc.

June 8, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Dear Mr. Turner,
In response to your last comment, attached is the email conversation between you and our account manager Trisha. Please note that the only request for cancellation was for the new proposal she sent, which you signed and returned to us. She advised you that nothing was submitted yet. You stated you wanted to leave the account as is. You then said you would call “in May to see if we can reach some sort of agreement”. Again, please accept our apologies for the frustration caused by this situation.
 
Very Respectfully,
[redacted] Giblin
WM Cares Corporate

June 24, 2015
 
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Ms. [redacted],  
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
 
Upon review of your account your payments were debited instead of credited in error. As I mentioned over the phone I entered the proper adjustments and your account will be reinstated effective tomorrow. You will not owe until the next billing quarter which is October 2015 for October, November and December.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 [redacted].
 
Very Respectfully,
Victoria [redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Juan [redacted]

August 24, 2016
 
Revdex.com Case# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
It was a pleasure speaking to you today; thank you for confirming we recovered you trash. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Respectfully,
Nancy G[redacted]
Customer Experience Agent - WM Cares

June 23, 2017
 
 
Revdex.com case # [redacted]
  Re: Waste Management Account# [redacted], Sarah
 
Dear Mr. [redacted],
 
I apologize that you experienced issues with our services and appreciate the opportunity address your concerns. At Waste...

Management, we take these situations seriously and have taken the appropriate action to address the matter.
 
After reviewing our internal records, our driver has confirmed that the box of items was placed next to the container and was treated as trash. Your account was suspended as of May 23, 2017 due to non-payment of the past due balance of $67.25 and are standard service charges. Because of this, our driver would have not serviced your address since then and we do, however, have other customers on the same street. Additionally, our driver did report that a male driver was following him and, on one occasion during a stop, that driver exited the vehicle and walked toward our truck, then went back into his vehicle. Our agent, Raul, spoke with Ms. [redacted], who stated that her fiancé followed our driver when he did not stop at your location to service the trash. our GPS records confirm that we did not stop at your address. For these reasons, we will not issue a reimbursement or credits.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
 
Very Respectfully,
Victoria [redacted]
Customer Experience Lead – WM Cares
[email protected]
Waste Management2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023
Tel (713) 512-6200 Option 3

November 20, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

January 27, 2016
 
Re: Revdex.com Complaint# [redacted]
 
Dear Mrs. [redacted],
Thank you for contacting Waste Management. We understand your frustration and are sorry to hear of the damage to your mailbox. We forwarded your concerns to the newly assigned route manager, Richard [redacted], who advised us that he spoke with you about the incident and submitted another claim to our insurance company with the details you provided. Thank you for confirming this with me over the phone. For your reference, the claim number is [redacted].
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

November 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, your account is at a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

June 30, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear Mr. [redacted],
 
I wanted to take this opportunity to most importantly, apologize for your recent billing issue. We take these concerns very seriously and will immediately take action to address them.
 
After further review of your account, we issued an adjustment for the container charge; your account is at a zero balance. Please allow 2-3 business days for the adjustment to reflect on your online account.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Very Respectfully,
Nancy [redacted]
WM Cares Corporate-WM Cares

March 17, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted]
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
On September 12, 2012, you signed a Service Agreement with...

Waste Management, which exempted Fuel and Environmental charges for the term of the then Agreement. On March 7, 2017, Account Manager [redacted] confirmed he spoke to you and explained that the initial term ended and Agreement auto renewed, and Environmental charges were added.
Per Page 2 Section 4C, Company reserves the right to increase the Charges payable by Customer during the term (c) for any increase in or other modification to its fuel and environmental cost recover charges.
If you would like to renegotiate the contract to discuss exemption going forward, please contact your sales manager [redacted] at [redacted]
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Waste management has not addressed the issue of refunding my money. Either for past services paid for and not rendered, and current and future services not received. Waste management requires their customers to pay in advance and I have paid for services currently from August 2016 until October2016.  I am requesting a refund of current payment and for the days from January 2016 until July 2016 that my trash was not picked up. on August 17, 2016 I called waste Management and asked to speak to Nancy [redacted] and she was not available and the person I spoke to said she had to research my compliant and speak to Nancy [redacted] and call me back. I am still waiting on that call.

May 16, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account[redacted]
 
Hello Randy,
I apologize that you experienced issues with your payment, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you contacted us multiple times regarding the double payment you made. The agent you spoke with on May 9, submitted the reversal of $125.96 back to your checking account ending in 596. Please allow 7-10 business days for the reversal to appear on your ACH account. Again, please accept our apologies for the frustration caused by this situation
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
WM Cares Corporate

June 6, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account # 201-258028
 
Hello [redacted],
In response to your last comment we did receive your payment of $302.36 thank you.      Our records indicate a change in your billing city and zip code. You balance was $318.20, which include $15.84 in late charges. I issued an adjustment for $15.84, leaving a zero balance on your account. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

October 13, 2016
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action...

to correct them.
It was a pleasure speaking to you; thank you for confirming our driver recovered the bulk today. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

November 13, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint[redacted]
WM Account# [redacted]
 
[redacted]
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, your service was suspended multiple times due to late payments. Our collections continued to call and send you letters regarding the past due balance. Your auto pay was setup on 01/30/2014; a payment was made for $155.00 leaving a credit of $30.83. Your February invoice was $118.27 which covered services for February, March, April and a reactivation fee .The credit of $30.83 applied to your February invoice leaving a balance of $87.44. Your auto payment on 2/14/2014 was only for $31.00 again leaving a past due balance on your account. Your account continued to carry a past due balance causing your account to suspend and be charged reactivation fees.
In regards to the containers, our process is to remove WM owned containers once an account is canceled or inactive, as these are rentals and not offered for purchase. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

[redacted]
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

I've been a customer for less then a month. When I signed up they said that I was going to pay $17 a month for residential trash pickup service. They also said I would get $5 taken off my monthly bills if I signed up for automatic payment and paperless billing. I got charged $117 to setup my service and get a trash can delivered. After this, they failed to pick up my trash for 2 weeks. Then I got charged an additional $117. I have to say I'm a very displeased customer. Haven't been a customer for a month yet and I've already paid $230 to them and they can't even pick up the trash on time. WOW.

January 16, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],  
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

September 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office