Waste Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and appreciate that they are looking into the issue. At this point, it seems that there is no resolution to the problem, so I look forward to following up to see what the final solution to this problem is. Thank you! -[redacted]

September 22, 2015
[redacted] Lee [redacted]
[redacted]
Elburn, IL [redacted]-9577
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]-[redacted] DUMPSTERCOM [redacted]
Mr. [redacted],
It was a pleasure speaking with you on the phone today; I sincerely apologize once again for our set up error.
Upon review of your account I show an error was made during the set up process, which caused us to invoice you incorrectly. I entered an adjustment of $298.85 to bring your balance to zero. I also emailed our collections department to remove you from collection status.
Should you have additional questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Victoria H[redacted]
WM Cares-Corporate Office
CC: Nancy G[redacted]

August 11, 2017
 
Revdex.com File #[redacted]
Re: Waste Management Account #[redacted]
 
 
Dear Mr. [redacted],
Thank you for connecting with Waste Management through the Revdex.com regarding your concerns for missed trash service...

with your Waste Management account. This letter is to confirm that your request has been investigated by our Operations Department. We have identified that the cause for missed service for your home and community was due to the train stop at the entrance of your community. This area is a loading and unloading dock for large cargo trains. When our drivers come to service and cannot enter, we will be sure to return on your next service day to service double your trash.
For the next four weeks, our agent Jody will be monitoring your account, and connecting with you on Monday’s to ensure your trash container has been serviced.
I truly apologize for any frustrations this missed service has caused. Thank you for the opportunity for Waste Management to correct this issue. If you have any additional questions or concerns, please connect with Waste Management directly at 800-633-7871, Option 3.
 
Very Respectfully,
 
Victoria [redacted]
Customer Experience Lead – WM Cares
[email protected]
Waste Management2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023
Tel (713) 512-6200 Option 3

April 25, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
Dear Ms. [redacted],
I wanted to take this opportunity to most importantly, apologize for the service issues you are experiencing.  We take these concerns very seriously and will immediately take action to correct them.
Upon reviewing your account, your recycle is serviced every week. Please ensure your containers are out on the curb before 7 am, as our hours of operations are 7am to 7 pm. In addition, Route Manager Missy confirmed, we will continue to meet with our driver to ensure you container is being serviced.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Respectfully,
Nancy [redacted]
Customer Experience Team Lead - WM Cares

July 19, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Dear [redacted]
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, the...

adjustment has been approved and your account is at a zero balance. Please accept our apologies for the frustration of this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or [redacted]
Nancy G[redacted]
WM Cares Corporate

September 29, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# 132-18513   [redacted] 
 
Hello [redacted]
In response to your last comment, [redacted] confirmed your account is cancelling effective 9/30/2015 with no penalties; in addition the container removal is scheduled for 09/30/2015. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/12/2015 and assigned ID [redacted].
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Monday, August 01, 2016 7:08 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]You may cancel complaint. Resolved between corporation and myself.Thank you! [redacted]

January 16, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],  
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with billing on your additional container and appreciate the opportunity to address the problem.
After researching our internal records, you emailed Waste Management on 1/15/2015 notifying us that you did not receive the second container. You then requested to have the second container delivered again; the delivery is setup for 1/22/2015. A credit of $10.90 will apply to your April invoice for not having the container. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]

[redacted] 19, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
Reference made to the above-mentioned Better...

Business Bureau complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]
[redacted]

October 24, 2014
Re: [redacted] Complaint# [redacted]
WM Account# [redacted]
[redacted],    
It was a pleasure speaking with you today; per our telephone conversation, I explained the past due amounts and why your account was suspended. I confirmed we received your payments and you will have a credit on your account $51.29.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me , if am to interpret the section of their response, "After careful research of our internal records,  our billing department issue a refund request for $114.46. Please accept our apologies for the frustration caused by this situation.",  to mean that Waste Management's intent is to issue a refund to me for the amount of $114.46 in response to this Revdex.com complaint.
 
It saddens me that a company would not do right by the customer to begin with, but I am very grateful that the Revdex.com is available to assist in mediation to resolve such disputes.
 
Thank you,
[redacted]

October 14, 2016
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello **,
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
Per our conversation, you confirmed the trash has been collected and the 32- gallon trash cart has been exchanged for a 64- gallon cart.  The account credited for 1 week of service and now has a credit of $24.02-.  I will follow up with you for the coming month to ensure that going forward; the collection is completed as a backyard service.  Please contact CWS for all recycling services and requests at 510-625-5263, as Waste Management does not service.  
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 7, 2016
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,  I will close the complaint as soon as I receive a final invoice for $150.00 removal charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I would also add that while my claim is resolved, I remain in the belief that Waste Management and their contracted insurer, Gallagher Basset, did not act in good faith to resolve this claim promptly, if they intended to do so at all.  I feel strongly that if I had not filed complaints with Revdex.com and Insurance Commission of [redacted], I would still be the only person working to resolve this issue.  I believe that both companies aimed to delay, wait-out and generally frustrate a consumer in hopes they will not have the time or resources to see their issue resolved.  I am deeply disappointed in these perceived tactics and hope other consumers reach out to their respective insurance commissions and Revdex.com to get these dishonest businesses to act in good faith in these and related matters.Thank you Revdex.com for your assistance in this matter.

The trash was supposed to be removed by WM on 5/4/15 but it was not all taken. At that point my landlord told me that I had to have the trash removed or she would charge me from my security deposit because I had moved out. So it was cheaper for me to have a hauling company remove the trash and they were able to come at the last minute on 5/4/15 at 6:56 PM. And at that point WM still never showed up and the young lady I spoke with last before the office closed said her boss said to put in another ticket and that they would be back to pick up the rest by 6:00 PM on 5/4/15 they never came. I have pictures of everything, when I sat everything out there, I have pictures of the stuff WM left and how they left it a mess, I have pictures of everything before and after. It's only $70 but it's $70 I shouldn't have had to pay.

February 13, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],    
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
 
After researching our internal records, your account is showing a pending credit of $162.18. I sent information to our billing to process leaving your account a zero balance. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

July 8, 2016
 
[redacted]
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Dear Ms. Shirley [redacted]
 
Thank you for taking my call today and for the opportunity to resolve your complaint.  My operations team confirmed that we removed the dumpster from your property, in addition to your confirmation.     
 
Once again, please accept my apologies for your customer experience.
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at [redacted] option 3.
 
 
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

August 12, 2015
 
[redacted] [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns.
After researching our internal records, refund check#[redacted] for $57.88 mailed out on 8/10/15. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office