Waste Management

December 2, 2015
[redacted]
[redacted] [redacted]
[redacted], IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 10, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]    
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
Upon review of your account I received confirmation your recycle container was delivered, and our operations team routed your recycle, going forward you should have no further service concerns. As you mentioned over the phone an adjustment of $38.86 was placed on your account to cover the delivery charge due to the inconvenience this caused you.
 
Should you have further questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by [redacted]
 
Very Respectfully,
Victoria H[redacted]
Customer Experience Agent - WM Cares
         
Waste Management
[redacted]
[redacted]

August 11, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]    
 
[redacted],
Reference is made to the...

above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

May 20, 2015
 
[redacted]
[redacted]
Hayward, CA 94541
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concern.
Upon review of your account, we did attempt to recover the bulk pick up. At this time no credits are due, the bulk service Waste Management provides to our customers is free service.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]

April 05, 2016
 
 
 
[redacted] [redacted]
 
 
Waste Management Acct# [redacted], [redacted]
 
  Revdex.com File# [redacted]
 
 
 
Dear [redacted],
 
I wanted to take this opportunity to most importantly, apologize for the missed services you have been experiencing. I made several attempts after our initial call to reach you at (740) 808-0164 and left you a couple of voicemails to confirm you were serviced 04/04/2016.
 
I received confirmation from our operations management team we came out on 04-04-2016 to recover your missed service, going forward the driver is to call in and confirm service. I will also follow up with you on Fridays for the next month to confirm service as well.
 
We are scheduled to switch your Big-O can and replace it with a Waste Management can today and would like to confirm if this is complete. Because you are a valued customer I issued a $25.00 adjustment on your account which will reflect on your next invoice.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option * and ask for Victoria.
 
 
 
Very Respectfully,
 
Victoria [redacted]
WM Cares Corporate

July 26, 2016
                     
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

August 18, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 25, 2016
 
Revdex.com Case # [redacted]
Waste Management Account # [redacted]
 
Hello [redacted],
We apologize for the frustration caused by this situation; we have submitted a request to expedite your refund check for $1,137.87. Once I receive the check number and the...

date it goes out I will call you with the information.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Nancy [redacted]
Customer Experience Agent - WM Cares

December 01, 2015
[redacted], MO [redacted]
Re:  Revdex.com Complaint# [redacted]
Waste Management Account# [redacted] City of Jennings
[redacted],
Reference is made to the above-mentioned Revdex.com...

complaint you filed against Waste Management. 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 option 3.
Respectfully,
[redacted]
Customer Experience Agent - WM Cares
Waste Management
[redacted]
Phoenix, AZ [redacted]

January 27, 2016
 
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management# [redacted]
 
[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

February 9, 2015
 
*** ***
*** *** *** **
***, ** ***
 
Re: Revdex.com Complaint# ***
WM Account# ***
 
*** ***,      
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed our driver serviced your containers. You are still requesting to cancel your service at the end of the week. I submitted cancellation for 02/14/2015; removal of containers for 02/11/2015. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *.
 
Cordially,
*** ***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:Waste Management finally picked up the bin. Unfortunate that it took this escalation to get service from the staff.

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience....


 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, our billing department is processing your refund check, please allow two- weeks for the check to arrive. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

December 21, 2015
[redacted] [redacted]
[redacted].
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]-[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

June 13, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello Mr. [redacted],
I apologize that you experienced issues with the exchange of your container, and appreciate the opportunity to address your concerns. At Waste Management, we are...

committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called in multiple times to have the recycle container exchanged. When our driver arrived, he determined the recycle container was in working condition and there would be a charge to swap it out. Our agent Tonya reached out to our operations and had the container exchanged at no cost. She then contacted you and confirmed it was exchanged. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/20/2017 and assigned ID [redacted]. Sent: Thursday, March 23, 2017 12:58 PM Subject: RE: Complaint ID: [redacted] resolved.  they contacted me already, close complaint as resolved.  tell company thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

July 1, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
It was a pleasure speaking with [redacted]; per our telephone conversation, you confirmed our driver came out and recovered your trash. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]

October 15, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office