Waste Management

January 27, 2016
 
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management# [redacted]
 
[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

August 12, 2015
 
[redacted] [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns.
After researching our internal records, refund check#[redacted] for $57.88 mailed out on 8/10/15. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

July 26, 2016
                     
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

May 19, 2015
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the concerns.
It was a pleasure speaking with you today; per our conversation you confirmed Route Manager Larry spoke to you regarding the container issue.  I confirmed you would not be receiving a refund, due to Waste Management transferring the credit to your new account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

[redacted] 19, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
 
Reference made to the above-mentioned Better...

Business Bureau complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]
[redacted]

November 6, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]        
 
I want to apologize again for the frustration caused by this situation. If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

January 16, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],  
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with billing on your additional container and appreciate the opportunity to address the problem.
After researching our internal records, you emailed Waste Management on 1/15/2015 notifying us that you did not receive the second container. You then requested to have the second container delivered again; the delivery is setup for 1/22/2015. A credit of $10.90 will apply to your April invoice for not having the container. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]

December 21, 2015
[redacted] [redacted]
[redacted].
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]-[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/20/2017 and assigned ID [redacted]. Sent: Thursday, March 23, 2017 12:58 PM Subject: RE: Complaint ID: [redacted] resolved.  they contacted me already, close complaint as resolved.  tell company thank you.

December 01, 2015
[redacted], MO [redacted]
Re:  Revdex.com Complaint# [redacted]
Waste Management Account# [redacted] City of Jennings
[redacted],
Reference is made to the above-mentioned Revdex.com...

complaint you filed against Waste Management. 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at 713-512-6200 option 3.
Respectfully,
[redacted]
Customer Experience Agent - WM Cares
Waste Management
[redacted]
Phoenix, AZ [redacted]

May 20, 2015
 
[redacted]
[redacted]
Hayward, CA 94541
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concern.
Upon review of your account, we did attempt to recover the bulk pick up. At this time no credits are due, the bulk service Waste Management provides to our customers is free service.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]

February 9, 2015
 
*** ***
*** *** *** **
***, ** ***
 
Re: Revdex.com Complaint# ***
WM Account# ***
 
*** ***,      
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, you confirmed our driver serviced your containers. You are still requesting to cancel your service at the end of the week. I submitted cancellation for 02/14/2015; removal of containers for 02/11/2015. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *.
 
Cordially,
*** ***
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have also confirmed the refund has been received in my account, as a credit to my original Credit Card used (original method of payment), as requested.Thank you for your assistance.Sincerely,[redacted]

October 21, 2014
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

June 30, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
[redacted] Sent: Wednesday, December 14, 2016 12:56 PM To: drteam <[email protected]>   Yes please I finally got someone who knew how to handle the issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until Waste Management concludes their "internal review" of my complaint and concerns.

February 13, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],    
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
 
After researching our internal records, your account is showing a pending credit of $162.18. I sent information to our billing to process leaving your account a zero balance. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

June 13, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello Mr. [redacted],
I apologize that you experienced issues with the exchange of your container, and appreciate the opportunity to address your concerns. At Waste Management, we are...

committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called in multiple times to have the recycle container exchanged. When our driver arrived, he determined the recycle container was in working condition and there would be a charge to swap it out. Our agent Tonya reached out to our operations and had the container exchanged at no cost. She then contacted you and confirmed it was exchanged. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

July 1, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 7[redacted] 
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office