Waste Management

May 19, 2015
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the concerns.
It was a pleasure speaking with you today; per our conversation you confirmed Route Manager Larry spoke to you regarding the container issue.  I confirmed you would not be receiving a refund, due to Waste Management transferring the credit to your new account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

September 14, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team and they confirmed that your trash was recovered on 09/13/2016. Due to the service issues, I issued a 2-week credit. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
[redacted] Sent: Wednesday, December 14, 2016 12:56 PM To: drteam <[email protected]>   Yes please I finally got someone who knew how to handle the issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until Waste Management concludes their "internal review" of my complaint and concerns.

I had a terrific experience consigning my 1970 [redacted] with Midwest Car Exchange. Mark is a real car enthusiast with many years of experience. He took the time to explain their consignment process and how they would market the car online and to their existing customer base. Most importantly, Mark was a big help in establishing a realistic asking price based upon the condition of the car, his experience and my expections.

To summarize my experience: Midwest Car Exchange did everything they said they would do.

December 7, 2015
[redacted] [redacted]
[redacted]. [redacted] Street, S[redacted]
Chicago, IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] [redacted]
[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

April 24, 2017
 
Re: Revdex.com Complaint [redacted]
Waste Management Account [redacted] 
 
Hello Mawanisha,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report yard waste was not serviced, and the recycle container was not exchanged for the larger one. We reached out to our operations team, and they confirmed, we serviced the yard waste container, and completed the exchange. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
Customer Experience Agent- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for your timely response and respect of our time.

June 2, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
In response to your last comment, Account Manager Michael confirmed, he spoke to you yesterday; is working on resolving your complaint. Again, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]

March 8, 2017
 
Hello [redacted],
This letter is in response to your Revdex.com complaint # [redacted] regarding the refund request. I sincerely apologize for any frustration you may have experienced.
After researching our internal records, I request your refund for $112.81...

be expedited. Once I receive confirmation that your check has gone out, I will call you with the check number. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent-WM Cares

June 30, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

November 4, 2015
 
Mike Saraceno
6905 W David Ave.
Littleton, CO 80128
 
Re: Revdex.com Complaint# 10931678
WM Account# 020-1411
 
Mike Saraceno,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management.
We apologize for the frustration caused by this situation, District Manager Ken confirmed he spoke to you on the day the truck broke down and advised you we would not be compensating you for your loss of work. However, we offered you a month of credit and you declined, at this time there will be no credits applied to your account.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy Giblin
WM Cares-Corporate Office

October 21, 2014
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

September 7, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team and they confirmed that your trash was recovered. Due to the service failure, a credit of $70.02 applied to your account. In addition, I will continue to monitor your account for the next month, to ensure you are receiving service.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

July 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, your old account# with the prefix 455 was canceled and a new account with prefix #457 was opened. However, we failed to invoice you on account#[redacted] for November and December. Therefore $39.33 was invoiced on our new account#[redacted]; your balance is $154.86.
March $39.33, April $57.70 and July $57.83.  Per the extra bag charge an adjustment was entered to credit the $3.55. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 2, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Mr. [redacted],  
The Revdex.com informed us about the complaint you filed...

against Waste Management. I apologize that you experienced service issues and appreciate the opportunity to address your concern.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

July 1, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 7[redacted] 
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

Hello [redacted],
 
This letter is in response to your Revdex.com complaint # [redacted] regarding your request to cancel your account. I sincerely apologize for any frustration you may have experienced.
 
In reviewing your Service agreement,
 
[redacted] signed a...

Service Agreement ("Agreement") with Waste Management which took effect on August 17, 2012 for thirty-six (36) months. Pursuant to Section 2 of the Agreement, the initial term is for thirty-six (36) months and Agreement automatically renews for an additional thirty-six (36) months renewal term if [redacted] does not notify Waste Management on a certified letter of termination at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term.  Please see attached Service Agreement.
 
[redacted] failed to give Waste Management notice of termination within Section 2's allotted time-period. Therefore, the agreement automatically renewed for an additional 36-months.  He may still elect to cancel the Agreement; per Section 7 of the agreement, and he will contractually owe liquidated damages for early termination.
 
If [redacted] would like to continue with the cancellation, please email Account manager Rony [redacted] at r[redacted]@wm.com.  
 
Very Respectfully,
Nancy [redacted]
WM Cares-Corporate Office

June 29, 2015
 
D[redacted] M R[redacted]
[redacted] W[redacted] C[redacted] Road [redacted]
[redacted], CO 8[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
D[redacted] M R[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Route Manager Michael confirmed, our driver delivered your recycle container. Per the billing we have adjusted so that you do not get invoiced this month for the recycle container. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 71*-512-6200 option *.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have also confirmed the refund has been received in my account, as a credit to my original Credit Card used (original method of payment), as requested.Thank you for your assistance.Sincerely,[redacted]