Waste Management

November 6, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]        
 
I want to apologize again for the frustration caused by this situation. If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

January 13, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your yard waste pickup and appreciate the opportunity address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service. We have taken the appropriate action to identify the cause of the error and to prevent this experience from occurring in the future.
Upon reviewing your account, on November 11, 2016 Mrs. [redacted] called to report no service. Our agent advised Mrs. [redacted] that our driver noted that the can was not out; Mrs. [redacted] disputed and said it was out at 7am. Our agent entered the necessary ticket to have our driver go back and recover. Our driver noted your account, that he came back out to service and found that the container onsite was unrecognizable so it was not serviced. We attempted to reach you to confirm if the container was a waste management container however, we were unsuccessful.
Our route manager went out to your home, did a site check, and determined the container was painted white. He then exchanged the container to prevent any further confusion with our driver. In addition, [redacted] will continue to monitor your account for the next month to ensure we are providing the service.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

April 20, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
Sheri [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] <mailto:[email protected]>  or by phone at [redacted]
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

FYI.I received the Email Monday Morning after a week and an extra Email to Revdex.com.From: [redacted]
Sent: Monday, March 09, 10:AM
To: [redacted]
Subject: WASTE MANAGEMENT AND [redacted]
Thanks Revdex.com

July 15, 2015
 
[redacted]          
[redacted]                          
[redacted] ...

[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the delivery of your containers and appreciate the opportunity to address your concerns.
Operations confirmed our driver delivered the container; Route Manager Anthony confirmed he tried to reach you at [redacted] and was unsuccessful. Please provide the best telephone number you can be reached so that we can resolve your service complaint. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]

November 18, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
In regards to your last response, please disregard the invoice you received, as your account is at a zero balance. Please accept our apologies for the frustration caused by this situation.
 
Cordially,
[redacted]

January 2, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]After several calls back and forth my local has finally stepped in and picked up my service. ps. my account does not come up because in my town we pay through the city. thank you for your quick response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

April 4, 2016
 
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
Dear Mr. [redacted],
I want to take this opportunity to tell you that we are sorry to lose you as a valued customer. At the time you requested to cancel your service, an offer of $85.00 to reduce your rate and retain your business was declined; therefore the current charges for February services are valid. Waste Management invoices monthly in arrears, your cancellation date is 02/29/2016.
Waste Management charges a removal charge; this charge covers administrative and operational costs to process and perform either delivery of a new or additional container or remove an existing container. Your current balance is $321.30. 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] <mailto:[email protected]>   or by phone at 713-512-6200 option *.
 
Sincerely,
Nancy [redacted]
WM Cares Corporate

October 20, 2016
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
Dear [redacted],
 
 
I understand your concern. Removal charges are a standard charge. However, to resolve this matter, we have credited the full removal charge.
 
If you have questions or concerns regarding this matter, please do not hesitate to contact me at 713-512-6200 option#3.
 
 
Very Respectfully,
Victoria [redacted]
Customer Experience – WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] The response sinply states they will look into it, they offer no resolution. I have been called by another individual who has offered to resolve to my satisfaction, maybe the two of them should talk to each other. 
Regards,
  [redacted]

May 28, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
It was a pleasure speaking with you today; per our telephone conversation, you mentioned the billing address is not correct and provided the correct address. I submitted the correction to our billing and they confirmed your payment of $523.81 was reversed back to your [redacted] card ending in [redacted]. Please allow 3-5 business days for the reversal to appear on your credit card statement. Again, please accept my apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
Nancy [redacted]

May 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, the balance of $135.95 is from January’s invoice and late charges. Account manager Michael [redacted] issued a credit for the late charges leaving a balance of $95.95. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]

February 1*, 2015
 
 Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
                               
It was a pleasure speaking with you; per our telephone conversation, you confirmed you did not want to reactivate your account.  If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

April 7, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to...

correct them.
After researching our internal records, you called on 03/29/2017, to report that our driver took your personal container when we serviced. Our agent offered to issue a $10.00 credit on your account, and you were not satisfied and requested to speak to a route manager.
You called our corporate office on 4/4/2017 and spoke to our agent [redacted], in regarding your missing container. [redacted] alerted our operations team and requested a route manager call you.
Our route manager confirmed, he spoke to you and stated, we received the receipt and issued a credit for $70.00 on your account. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

August 10, 2016
 
[redacted]
[redacted] [redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

August 8, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account[redacted]
 
Hello Mr. [redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I alerted our operations team and they confirmed that our driver recovered your trash today. In addition, we will monitor your account for a month to ensure you are receiving service. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

March 21, 2016
 
Waste Management Account #  [redacted]
  Re: Revdex.com Complaint# [redacted]
 
 
Dear Mr. [redacted],
[redacted] signged a Service Agreement with Waste Management of Alabama, Inc. which took effect on January 31,2013. Pursuant to Section 2 of the Agreement, the initial term of the agreement is for thirty-six (36) months and the Agreement automatically renews for an additional twelve (12) month renewal term if [redacted] does not give Waste Management notice of termination ninety (90) days before the expiration of the initial term.  [redacted] failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore, the Agreement automatically renewed for an additional twelve months on February 1, 2016.
I attached a copy of your service agreement for your records. We do value your business; should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

December 7, 2017
 
Revdex.com File # [redacted]
Re: Waste Management Account #[redacted]
 
Hello Mr. [redacted],
It was a pleasure speaking to you. Per our conversation, the July proration on your account for $29.68 will be refunded to you. Please allow 4-6 weeks for this process. I will speak to Garbage Man Services to work to resolve any further issues. Again, please accept my apologies for the frustration of this issue.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
WM Cares Corporate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for your attention to this matter. [redacted]