Waste Management

May 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, a refund request was submitted. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
Cordially,
[redacted]

March 29, 2016
 
 
 
[redacted]
 
 
 
Revdex.com Complaint# [redacted]
 [redacted]    [redacted]
 
 
 
 
[redacted]...

[redacted]
 
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

July 21, 2016
                     
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

September 28, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  No letters were ever mailed.  The only thing the company has mailed and keeps mailing is billing statements.  The contract is not with me.  Maybe the township needs to be brought aware of how this company chooses to handle their business.  I will be contacting northwest Legal Department.  If need be, I will just file bankrupcy after all is said and done.  But not before its brought to everyones attention.[redacted].
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Thank you for the refund of services not rendered.  I would also like to content that you did not provide sufficient service in the month of June and thereforeowe me an additional $48.99.
Regards,

August 5, 2016
 
Revdex.com Complaint[redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, your payment of $92.09 was reversed back to your Visa card ending in [redacted] Please allow 2-3 business days for the reversal to appear on your credit card statement. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

September 19, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action...

to correct them.
I alerted our operations team and Route Manager Matt confirmed, our driver came out and cleaned up the glass. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

February 3, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted]         
The district has been shut down for a day or two over the last few weeks as well as many of the roads have been inaccessible due to snow and ice.
All stops on your road were recovered on Saturday 1-31-2015 and a one month adjustment was placed on your account.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as they can fulfill their promise for resolving such issue.

October 21, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will...

immediately take action to correct them.
Account Manager Debra confirmed your account was canceled without penalties. In addition, she issued an adjustment for the rate decreased on 7/15/16. Once the credit applies to your account, the balance is $391.21. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

**. [redacted],        
After researching your account I received confirmation from our operations department confirming the driver did not service your couch. I am reviewing your account to better understand what caused the delay and will review with the local office of any process improvements needed. I appreciate you alerting us to this situation and I assure you we will address any issues found. I issued an adjustment of $30.00 to your account which will reflect on your next invoice.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

May 29, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

May 21, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address your concerns.
After researching our internal records, Waste Management did not have an account listed for the address listed above. However, I reached out to [redacted]; they confirmed they did service your address, please call them at [redacted].
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.] The [redacted] is my work number. I did not receive any call there. I have no idea where Waste Management got the other number they claim to have called. I believe the trash was finally picked up on Friday the 1st of May which would have been my normal trash day! This whole problem started when I asked for and was promised (several times) an extra pickup as I was moving.
Regards,
[redacted]

February 26, 2015
[redacted]
[redacted]
Farmington, MO 63640
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize...

that you experienced issues with your service and appreciate the opportunity to address the problem.
Route Manager Gene [redacted] confirmed he tried to reach you at ([redacted] and [redacted]) and was unsuccessful. Gene tried to leave you a message and you do not have an answering machine. Please provide the best telephone number you can be reached so that we can resolve your service issues. Operations also confirmed our driver serviced your carts on 2/24/2015. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM cares-Corporate Office

November 3, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]        
 
Reference made to the above-mentioned Revdex.com complaint...

you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

January 15, 2018
 
 
Re: Revdex.com Complaint #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns. After reviewing your account, you...

spoke to Account Manager, Amanda, who advised you that a credit for overages in the amount of $589.75 was placed on your account and that no further adjustments would be made. She explained the cause for the overages and recommended an increase to your services to avoid any further overages charges. At this time, all charges are valid with no further credits. If you would like to make changes to your service level, please contact Account Manaqger, Amanda, at [redacted]. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

December 28, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted] BOB [redacted]
Dear [redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Victoria H[redacted]
Customer Experience Agent - WM Cares

September 10, 2015
[redacted]
[redacted] Ave
[redacted], PA [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office