Waste Management

August 13, 2015
 
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted] [redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns.
After researching our internal records, a reversal for $222.08 was issued back to your [redacted] ending in [redacted] on 4/11/2013 confirmation #[redacted].  Please read attachment; please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

November 23, 2016
 
 
Re: Revdex.com Complaint # [redacted]
  Waste Management Account #[redacted]  [redacted], [redacted] 
 
Dear [redacted],
I apologize for the frustrations you encountered regarding your recent invoice and appreciate the opportunity...

address your concerns. At Waste Management, we are committed to providing exceptional and reliable customer service.  We have taken the appropriate action to identify the cause of the error and prevent this experience from occurring in the future.
 
On November 10, 2016, an invoice was posted and issued to you in the amount of $149.66.  This invoice includes fuel and environmental charges, which are costs to service and maintain our equipment and our landfill, and is included in all of our services. This charge would normally be added on the original invoice of $520.00, but was sent in a separate invoice.  We truly appreciate your business and will make sure we do everything we can to exceed your expectations in the future.
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

April 27, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called to cancel your service, and were advised there was no balance due. You then received another invoice indicating there was a balance owed. Because you were a valued customer, we issued an adjustment to zero out the account. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

April 19, 2016
 
 
[redacted]
103 Avondale St.
Houston, TX 77006-3356
 
 
Waste Management# [redacted]
   Re: Revdex.com Complaint# [redacted]
 
Dear Mr. [redacted],
I am writing in response to your earlier rejection, I apologize for any frustration this inconvenience caused you.  We value your patronage and your complete satisfaction is our first priority.
Upon further review of your account, [redacted] and Waste Management signed a new mutual service agreement effective 05/01/2016.  I can confirm your rate is locked for 12 months and there will be a 5% price increase cap for years 2 and 3.
We greatly appreciate the continued opportunity to provide you with environmentally sound waste disposal services.  If you have additional questions or if I can be of further assistance please feel free to contact me at (713) 512-6200 option 3 and ask for Victoria.
 
Very Respectfully,
Victoria [redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
There are no further details to provide. My dissatisfaction remains and an $11.00 credit remains insulting.
Regards,

December 29, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
 
I apologize that you experienced issues with your account and appreciate the opportunity address your concerns.
 
After reviewing your account, you...

called on December 28, 2016 to report that we setup two accounts in your name and requested to have one canceled. Account# [redacted]-WM ID#[redacted], was canceled and Account# [redacted] -WM ID# [redacted] is your active. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

August 12, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],    
The Revdex.com has contacted us to let us know about the complaint...

you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
Account Manager James confirmed he spoke to you regarding your billing; he stated an adjustment for $454.93 was issued to your account leaving a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

March 14, 2016
 
 
[redacted]
[redacted]
[redacted]
 
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
Dear [redacted],
 
Reference is...

made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

July 14, 2016
                     
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

August 31, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 16, 2015
 
[redacted]
[redacted]
Medina, OH 44256
 
Re: Revdex.com Complaint# 10450965
WM Account# [redacted]
 
[redacted],      
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

November 16, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
N[redacted]
WM cares-Corporate Office

December 30, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
Dear Kathleen Quinn,
This response is in reference to the complaint you filed against Waste Management. 
Per your request I called you to discuss your complaint in detail, our records indicate on December 28, 2015 you spoke to our customer service representative named [redacted] for approximately six minutes. [redacted] advised you of the $35.00 set up charge and the $30.00 delivery charge. [redacted] explained in detail the different size containers and pricing to include extra cost for additional trash cans and recycle service and fuel and environmental charges.
On December 30, 2015 you spoke to [redacted] and explained you received an email stating you would receive a return call to fulfill your new service request. [redacted] explained a return call may take up to two weeks after your initial request to set up service. [redacted] offered to set up your account and waive the $35.00 set up charge and explained our $30.00 delivery charge will not be waived. You requested to speak to a supervisor and she explained a supervisor was not immediately available and a supervisor would return your call, the phone call was terminated.
When we spoke I offered to waive the $35.00 set up charge and you mentioned you went with a different provider (Republic).
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
[redacted] Hook
Customer Experience Agent - WM Cares

September 27, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted],
I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times regarding an invoice you received for the July service when you requested to cancel at the end of June. We updated your cancel date and your account balance is zero. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy *
Customer Experience Agent- WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you[redacted]

October 30, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]        
 
Reference made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. First, they have "corrected" this account three times already and the start of the next business week it will be back to the due amount. How am I to believe that this "correction" will stay in the account when a. the first 3 have note and b. the response letter is a lie and/or another direct violation as I have received no correspondence in writing other than their reply to you and no call on my cell--and, as indicated in my initial complaint, if they called me to harass me about their issues during the workday  that may be another lawsuit. AT THIS POINT THE ONLY ACCEPTABLE RESOLUTION IS A FORMAL, WRITTEN, AND MAILED BY USPS LETTER VERIFYING OWNERSHIP OF THEIR CONTINUING TECHNICAL PROBLEMS AND MISTAKES AND THE CORRECTIONS TO MY ACCOUNT AND AN ASSURANCE OF FUTURE CORRECT STATUS OF THE ACCOUNT WITHOUT FURTHER DAMAGES IN STRESS AND LOST WAGES TO ME TO CORRECT FOR THEM.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Since they are now calling to see if the trash has indeed been picked up, I feel they want to adhere to the contract between us.

January 5, 2016
[redacted] [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted] [redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
Oscar confirmed he spoke to you today; your service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted].
Cordially,
[redacted]
WM Cares-Corporate Office