Waste Management

October 24, 2016
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
[redacted] confirmed she spoke to you today; per your conversation, your billing issue was resolved. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
While I appreciate the contact to confirm receipt of my complaint, the response does not yet resolve the issue.It does state that WM will review records and get back to me.  Until then, we prefer this file remain open.
Regards,
[redacted]

March 4, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
In response to your last comment, a two-week credit was applied to your account for service failure; no other credits are due. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 13, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],      
 
Reference made to the above-mentioned Revdex.com complaint...

you filed against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: Bob [redacted] [mailto:bob@[redacted].org] Sent: Sunday, November 29, 2015 8:06 PM To: drteam Subject: RE-OPEN Complaint #[redacted] I received a voicemail toward the end of Thanksgiving week indicating confirming cancellation of my service, and indicating that the rented dumpster would be picked up on Friday, 27 Nov 2015.  It is now Sunday, 29 Nov 2015, and the dumpster has NOT been picked up.I can only conclude that you want yet another Revdex.com complaint lodged against you, since you are not even following through on what you say you're going to do.From: [email protected] [mailto:[email protected]] Sent: Tuesday, November 24, 2015 9:18 AM To: Bob [redacted] <bob@[redacted].org> Subject: You have a New Message from Revdex.com Regarding Complaint #[redacted]  This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #[redacted]. Please click on the link below to access Revdex.com's Online Complaint Management System to read this message. Click here to read the message. If your email program does not support the link above, then please copy and paste the link below into your browser. http://odrcomplaint.Revdex.com.org/odrweb/Home/SecureLogin.aspx?SecureLinkGuid=2...⇄ /> Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Nancy at corporate was very responsive and helpful.  Thank you. [redacted]

July 7, 2015
 
[redacted]
[redacted]
[redacted], CA [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the concerns.
Route Managers Allen and Javier attempted to reach you at 619-341-4154 to discuss your service issues; both were unsuccessful. Please provide the best telephone number you can be reached so that we can resolve your service complaint. In addition driver confirmed there were no issues with your recycle service. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

August 10, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

November 12, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]      
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

July 6, 2015
 
[redacted]
[redacted]
Federal Way, WA 98003
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
N[redacted]
WM cares-Corporate Office

July 2, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 7[redacted] 
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and I appreciate the opportunity to address your concerns.
After reviewing your account you called on 06/29/2015 to order a dumpster, agent Rachelle quoted you a (franchised) rate of $373.81. Rachelle realized she gave you the wrong rate; immediate called you to give you the correct rate. However she was unsuccessful reaching you and left you a voicemail. Your next call to us was on 06/30/2015, which you spoke to agent Ciro who asked if you wanted to continue with the order and you said yes; paid the difference of $81.55. Upon reviewing the calls and confirming your order, there are no credits due on the account. Please accept our apologies for the frustration caused by this situation,
I appreciate you taking the time to let us know and have forwarded your concerns to the local call center managers for additional training and or coaching of our customer service representatives.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
Cordially,
[redacted]
WM cares-Corporate Office

November 20, 2015
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records and reviewing the call. On October 1, 2015 nowhere during the conversation was a final dollar amount quoted to you and there was never any conversation in relation to waiving the removal and re-activation charges either.
Agent Alain advised you that you would receive a final invoice for August and September service period. You wanted to be sure you got the invoice in the mail so Alain advised you to go onto our website to cancel automatic payments and paperless billing. While on the phone with you he told you again you would receive the final invoice and you asked him if the total would be roughly $66.00. He said it could be but he didn’t know the exact amount, you said ok.  Alain also went over why the account got suspended with you. Therefore, the balances on the account are valid charges. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

August 29, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
This past week, due to the recent act of nature, we were unable to service you on your scheduled service day. We have since recovered all missed services and service has resumed as scheduled. Waste Management brought in additional resources — people, trucks, and equipment to help with recovery. The magnitude of this event has been incredible and Waste Management is committed to help with the clean-up that will last for many weeks.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
Thank you,
Nancy G[redacted]
Customer Experience Lead – WM Cares

August 3, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
After researching our internal records, an adjustment applied to your account leaving a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

August 8, 2016
 
Joseph [redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Joseph [redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

March 16, 2016
 
 
[redacted]
[redacted]
 
 
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]    [redacted]
 
 
 
 
[redacted]...

[redacted],
 
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
[redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  They communicated with me via email and they solved the issue very promptly.ThanksAna

July 28, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],
We apologize for the delay; we are researching your account and need additional time. We will respond as quickly as possible. We appreciate your patience as we work to find resolution to your reported issue.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

September 21, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted]
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Upon researching your account, there was a market area delay; therefore your bag was not scheduled for removal. However, your bag is now on the schedule for tomorrow; please allow five business days for the bag to be removed. In addition a 50% discount applied to your order for service failure. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and would like for them to contact me via phone when resolved. They may contact me by [redacted]