Waste Management

November 14, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
 
After reviewing your account, it was canceled effective 5/31/2014 and there was a pending adjustment. Our billing has since approved it leaving your account at a zero balance. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]m.com or by phone at [redacted]
 
Cordially,
[redacted]

May 6, *016
 
 
[redacted]
 
 
Revdex.com File# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
[redacted]
 
Reference is made to the...

above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records, once reviewed I will provide you with a response; I appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

April 12, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, you called multiple times to report the service issues. We reached out to our operations and our Route Manager William confirmed he did a site check yesterday and determined you needed a larger container.
We reached out to our Sales team and Account Manager George confirmed he is meeting with you today to increase your services to a roll off dumpster. We will follow up with you, to ensure the account is changed, and services are being completed, for the next Month. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

January 2, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Ms. [redacted],   
Thank you for bringing this issue to our attention, I apologize for any inconvenience this caused you. Please be assured the above account is at a zero balance.
 
 
Please let me know if you have further questions or concerns by calling me at [redacted] or emailing [redacted].
 
 
Cordially,
Victoria H[redacted]
WM cares-Corporate Office

August 11, 2016
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
Hello Ms. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, I issued a one-time courtesy to waive the reactivation charge of $60.00. We recommend setting up auto pay at wm.com to avoid any future reactivation charges. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 6, 2015
 
[redacted]
[redacted], OR [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]  
 
[redacted],        
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
Upon review of your account, check# [redacted] was mailed out on 12/31/2014, please allow 5-10 business days for your refund to arrive. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Cordially,
Nancy G[redacted]

January 5, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],        
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
[redacted] confirmed he spoke to you today; your service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
*
Cordially,
[redacted]
WM Cares-Corporate Office

December 22, 2015
[redacted]            
[redacted]
Re: Revdex.com Complaint#[redacted]
Waste Management Account # [redacted]   [redacted]       
Mr. [redacted],
We have completed the review of your canceled account & the current balance of $310.94. We determined the prorations that were applied did not fully cover the rate your account was billed at for the October 2015 year invoice, which billed prior to the cancellation date of 11/21/2015.
The account reflects a canceled status as of the above mentioned date. An adjustment has been inserted on the canceled account totaling $259.46, which includes the two finance/late charges. This adjustment is to ensure the account is charged for Oct-Nov 2015 services including the fuel/environmental and regulatory charges only. The adjustment may take 24-48 business hours to apply and reflect an updated balance. Once the adjustment is applied the balance due will be $51.48. The breakdown of the $51.48 charge for Oct-Nov 2015 is as follows:
$39.60 service charge
$10.13 fuel/environmental charge
$1.75 regulatory charge
We are unable to send another invoice with an updated balance, as invoices are auto generated through our system each bill cycle for active accounts. However, we will be able to send a screenshot of the updated balance for your records once the adjustment applies. At Waste Management, we are committed to serving our customers and strive to ensure satisfaction with every interaction. If you have any further concerns/questions, please don't hesitate to contact us. 
Thank you, 
Victoria H[redacted]
Waste Management Customer Experience
[redacted]

August 25, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello Mr. Durman,
Thank you for taking the time to speak with Senorina today and for the opportunity to resolve your complaint.  We want to extend our sincere apologies for the frustration this has caused.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares

September 3, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns.
After researching our internal records, a refund request for $19.49 was submitted, please allow 4-6 weeks to receive your refund.  Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  $20 only covers for less than half of the fees I was not told. I would like to be credited $45 for the setup charge and the administrative charge. Those are the two charges that should be told to a possible customer when they first call for a quote.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
The response does not address my main issue; why our monthly rate has increased almost every month. Our contract states we are to pay $133.00  per month. If we were being charged what the contract states we would not ask to cancel.
Regards,[redacted]

August 5, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 29, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I will update The complaint as resolved when the refund is received.

March 2, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

April 11, 2016
 
 
 
 [redacted] [redacted] [redacted]
 
 
 
Revdex.com Complaint# [redacted]
 
  Re: Waste Management Account# [redacted]
 
 
 
 
 
Dear [redacted]...

[redacted],
 
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

July 7, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 30, 2015
 
[redacted]
[redacted]
[redacted]1
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
They told me false info. I was told last [redacted] that I was up to date till [redacted] they keep telling me no I was paid till [redacted]. They charged me now $54.77 and agreed with me that I was told wrong. I will never ever do service with them again.