Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
My question is not if I can cancel, I know I can.... What I want from Waste Management is: 1. I want to have the damages repaired, it's 6 months since they destroyed my property and 2. I want a review of my account and give me the credits they owe me.  I will cancel when my contract is due for renewal, no doubtFrom Revdex.com I want to keep my complaint public, if someone checks with Revdex.com about WM performance, I want them to be able to read through this, 1. that WM damages and does not repair the damages, 2. that they charge hidden fees under fuel and environmental and 3. that there is no communication with WM, the company has a set of  standard answers, therefore no process, is like talking to a wall, as you can see with this complaint.
Sincerely

[redacted], 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
[redacted]

December 18, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
Route Managers Moises confirmed he spoke to you; service issue was resolve. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

August 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Operations confirmed our driver serviced your trash; in addition a week credit was issued to your account for service failure. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]

February 2, 2015
 
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
**ste Management Account# [redacted]
 
Ms. [redacted],
 
I apologize for your customer experience and...

appreciate the opportunity to address your concern regarding not receiving your even/odd service calendar.
 
Per our account records you are scheduled to be serviced on the odd weeks. Attached you will find an even/odd service calendar to assist you in placing your container out for service. In addition, I mailed you a copy.
         
If you have questions or comments regarding this matter, please feel free to discuss it with me at **cares@**.com or by phone at 713-512-6200 option 3.
 
Cordially,
Victoria H[redacted]
WM cares-Corporate Office

March 5, 2018
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your refund request and appreciate the opportunity to address your concerns. I have reviewed your account and see that the...

refund is in process at this time. I will continue to follow up with you until it is received. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
Customer Experience Agent- WM Cares

January 26, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #440-102391 
 
Hello [redacted]
I apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns.
On January 23, 2017, you contacted...

Waste Management to cancel your account due to service issues. Upon reviewing your account, there were three service delays, on November 30, 2016, December 20, 2016 and January 13, 2013, and each time we recovered. Per your refund request, at the time you requested to cancel, our agent advised you of the no refund policy and you continued with the cancellation. On your invoices, it states you are paying for a subscription service and cancelling your service early results in forfeit of your prepayment. If you would like we can resume your services for the remaining period.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

I never stated how old the container was, WM did.  Which proves to me they have/had the container in their possession.  This being known, they should be able verify this container's size and features.

November 5, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10938078
WM Account# 235-188749
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM cares-Corporate Office

May 30, 2015
 
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]  [redacted]
 
Dear [redacted],    
Thank you for your patience while we conducted a site visit regarding placement/service of your [redacted] container on [redacted].
 
It is determined that we cannot service your [redacted] can on [redacted]. because the street is too narrow. Attached are photos, as you can see the vehicles are parked on the street during our service hours and it is not safe for our driver to service on [redacted]. Please place your containers out on [redacted]. for service.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Respectfully,
Victoria H[redacted]
WM Cares-Corporate Office

September 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize...

that you experienced issues with your billing request and appreciate the opportunity address your concerns.
Thank you for contacting Waste Management, we understand your frustration and are sorry to hear about this experience. We appreciate you taking the time to let us know and forward your information over to the local supervisors.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

March 3, 2015
[redacted]
[redacted]. [redacted]
[redacted], CO [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
Taylor confirmed she spoke to you yesterday; service issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

January 24, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Your service was delayed due to weather...

on December 9 and 16, 2016 and January 13, 2017.  Credits are not issued due to weather related events as double is serviced on the next available pickup day.  You may find information related to weather delayed service at http://www.co.washington.or.us/HHS/SWR/Emergency/inclement-weather-policy.cfm. ...⇄ you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

May 19, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. At Waste Management, we are committed to providing exceptional and...

reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, on May 16, 2017, you called Waste Management to schedule a bulk pickup for a sofa and footstool. Our agent advised you the items would be picked up on May 17, 2017. Our operations closed the ticket as completed. You called your local office on May 18, 2017, to report the items were not picked up. In addition, you emailed the Corporate Office regarding the miss. Our agent Jeanne reached out to our operations, and the two items were picked up on May 18, 2017. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate

April 8, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
Dear Mrs. Dornick C[redacted]
Thank you for reaching out to Waste Management in regards to your recent service experience. David confirmed that you spoke today in regards to your account. The account is currently at a 0 balance and paid thru the end of April 2016.
Upon review of your account, the account was cut-off for non-payment on January 29, 2016. At that point, the last payment we received from you was on October 14, 2015, for $169.00. This payment paid for services from September thru the end of October 2015, as you are invoiced every two months.  We did not receive a payment for your November 2015 invoice and your January 2016 invoice. Due to no payment was received this caused your account to become suspended.
We received a payment of $126.13 on March 9, 2015 and we issued a credit for $78.50. We issued an additional credit of $41.87 on March 23, 2016; this brought your account to a 0 balance. Total credit issued to your account for $120.37, this credit covers 3 months of service and a finance charge for late payment. Two months of credit were issued due to non-service and an additional month of credit was also issued. Your account is set up for paperless invoices that are being sent to [redacted]
We apologize for any inconvenience or frustration this may have caused. If you have any questions please contact us at [redacted] option 3.
 
Respectfully,
Victoria H[redacted]
Waste Management Corporate

August 26, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team and they confirmed that your trash was recovered on 08/26/2016. In addition, a 1-month credit applied to your account for the service failure. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

May 8, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 4[redacted]   [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I have waited until I actually received the refund check to accept this.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:The matter has been resolved.  Thank you for your effort to bring that about.
Roger

May 11, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called to set up service, and requested we pick up once a week for the first month and after the month, you wanted to have us service once a month. Our agent sent your request to our setup team, and we determined we do not service weekly in your area. Therefore, your account was setup to service once a month, and our agent called on and left a detail message regarding the miscommunication.
In addition, we adjusted your billing for $163.36 to reflect the once a month service. Due to our error, we also adjusted the $35.00 set-up and delivery charge of $150.00. Leaving a balance of $559.29, because you were a valued customer we also credited the removal and some of the late charges. Bringing your balance to $447.37 for services from January through October. Because we have not received any payments on the account we canceled effective 10/05/2016. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy
Customer Experience Agent- WM Cares