Waste Management

May 22, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]   [redacted], [redacted]       
Dear Ms. [redacted],     
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced billing issues and appreciate the opportunity to address your concern.
 
Upon review of your account I show you made a payment of $95.86 Confirmation #[redacted] which brought your account current leaving you a credit balance of $57.30. Per our internal collection agency [redacted], we report to the credit bureau once the unpaid balance sits for 60 days, your account only sat for 12 days. I removed email [redacted], per your request.
 
Per our phone conversation you mentioned you would check your credit to see if we are reporting you as delinquent and follow up with me via email any pertinent information you locate.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM Cares-Corporate Office

March 14, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]   
 
Dear [redacted]
 
Oscar confirmed he spoke to you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

March 17, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
[redacted]

September 1, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

October 19, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

September 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
Account Manager [redacted] confirmed she spoke with you today; your billing issue was resolved. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

October 19, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately...

take action to correct them.
I alerted our operations team and they confirmed the container was delivered yesterday. Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

November 4, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]  
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10928541, and find that this resolution would be satisfactory to me one the credit is issued to my account.  Thank you

May 27, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 4[redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

May 12, 2015
Re: Revdex.com Complaint# [redacted],
In response to your last comment, Account Manager Jamie confirmed, we will accept your payment. Can you please provide the check number and the date check will be mailed out. In addition he has requested to remove the dumpster as soon as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy [redacted]

July 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience....


 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
No action of resolution provided. I didn't agree to being charged for commercial services, I was never told that I was charged for commercial services during my time as a customer; it was brought to my attention when I called to cancel services.  Also did not address the status of refund of my over payment that was promised to me upon cancellation because I had overpaid on the account.
Regards,
[redacted]

[redacted]
 
[redacted], ** [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],     
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]WM cares-Corporate Office

December 17, 2015
[redacted]
[redacted]
[redacted] IA [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# -[redacted]- [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

January 19, 2015
 
T[redacted] J[redacted]
[redacted] J[redacted] St
[redacted], KY [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
T[redacted] J[redacted],     
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
District Manager Hank confirmed our driver serviced you today; he stated that the trash in your yard is coming from a dumpster that belongs to Rumke Dumpster not Waste Management. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

March 14, 2016
 
 
[redacted]
[redacted]
[redacted]
 
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
 
 
 
Dear [redacted],
 
I wanted to take this opportunity to most importantly, apologize for the missed services you have been experiencing; we take these concerns very seriously and will immediately take action to correct them.
 
Because you are a valued customer, I placed an adjustment of $19.55- for one month of service on your account.
 
I apologize for the frustration you’ve experienced; should you have additional questions or concerns; please contact me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

May 7, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Ms. [redacted],
In response to your last comment, a credit was applied to your account for service failure; no other credits are due. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 o[redacted].
 
Cordially,
[redacted]

February 2, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
 
Hello Mr. [redacted],
After further research we have agreed to adjust the $277.55 leaving a zero balance on your account.  Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares