Waste Management

July 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 8, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[redacted],
 Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 We are in the process of reviewing our internal records and will provide resolution; we appreciate...

your time and patience.
 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

September 7, 2016
 
 
 
[redacted]
Revdex.com Case# [redacted]
 
Waste Management Account# [redacted]
 
 
Dear [redacted],
 
Upon review of your account, I understand [redacted], signed an agreement with Waste...

Management effective November 1, 2009, which I attached for your records.
 
Our records indicate that you recently spoke with Antoinette in our retention department regarding the cancellation of your account and liquidated damages Per Section 7 of your service agreement. The liquidated damage is $1130.75 and due before October 1, 2016.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Respectfully,
Victoria
Customer Experience Lead - WM Cares

December 26, 2014
Ted [redacted]   
5740 South Queen Street
Littleton, CO 80127-1943
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted] SCHULZ, TED 
Mr. Ted [redacted],      
The Revdex.com...

informed us about the complaint you filed against Waste Management. I apologize that you experienced service issues and appreciate the opportunity to address your concern.
Our operations team has confirmed that the recycle driver will be there today to service all your recyclables. There is a current adjustment issued to your account for three months credit for your missed recycle.
I apologize again for the frustration this caused you, if you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Victoria H[redacted]
WM cares-Corporate Office

October 17, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

March 16, 2015
[redacted]
[redacted]-C N. [redacted] Rd, [redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experie**ed issues with your request to ca**el and appreciate the opportunity to address the problem.
Geoffrey Gibbs in our legal department confirmed, he is working with you to resolve your ca**ellation request. Please see attached letter.
If you have questions or comments regarding this matter, please feel free to discuss it with Geoffrey [redacted] at [redacted] or via e-mail at [redacted] .
Cordially,
Na**y [redacted]
WM cares-Corporate Office

August 2, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

February 9, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],   
 
Reference made to the above-mentioned Revdex.com complaint you filed...

against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]
WM cares-Corporate Office

March 3, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
 
Hello [redacted],
I apologize that you experienced issues with your payment and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, I issued a reversal back to your [redacted], confirmation# [redacted] Please allow 2-3 business days for the reversal to appear on your credit card statement. Thank you for bringing this to our attention, and taking the time to let us know. I forwarded your concerns to the [redacted] supervisors for additional training and or coaching of our customer service representatives. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

Hello Donald,
 
This letter is in response to your Revdex.com complaint # [redacted] regarding your request to cancel your account. I sincerely apologize for any frustration you may have experienced
 
On January 18, 2017, you contacted Waste Management to request pictures of...

3 container overage snapshots taken January 3, 10 and 17, 2017.  You discussed cancellation and were advised you were in a 3-year contract.  Sales representative Christian offered to work with you by offering to credit the overage charges if you increased container size, which would eliminate future overage charges, and you declined the offer and requested to cancel your account. 
 
In reviewing your service agreement, [redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on June 23, 2016 for thirty-six (36) months. [redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, he will contractually owe liquidated damages for early termination.
 
On February 13, 2017, a Liquidation Damages letter was sent to you and your account will be cancelled within the next 24 hours, with the container removed within the next 3 to 5 business days.
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
 
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

October 20, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Raul confirmed he issued a credit for the $29.44 bag charges; in addition your account is noted not to service any extra bags without prior permission. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

September 21, 2015
[redacted] Lee [redacted]
4N516
Elburn, IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted] Lee [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

April 12, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After reviewing our internal records, you called on April 11, 2017, to dispute your January invoice, stating you canceled services effective December 2016.  We do not have any documentation of a cancel request, and the account canceled on February 23, 2017 for non-payment. Since it is documented that the driver did not service your container since January 1, 2017, we have backdated your cancel date to December 31, 2016, leaving a zero balance on the account. Our agent, [redacted], will follow up on the account to ensure the balance is at zero. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, your account is at a zero balance. As well, we have notified the collection agency of your issue and stopped collection calls. Please accept our apologies for the frustration caused by this situation.
 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

May 8, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# 10613242
WM Account# 665-258842
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
It was a pleasure speaking with Ms. [redacted] today; per our telephone conversation, I agreed to waive the late charges as a onetime courtesy.  Please allow 3-5 business days for the reversal of $17.56 to go back to your Master card ending in 7868. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

March 31, 2015
[redacted]
[redacted]
[redacted], CA [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
It was a pleasure speaking with you today; per our telephone conversation, a credit of $17.21 was applied to your account bringing it to a zero balance. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

January 15, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],                 
 
The Better...

Business Bureau has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
It was a pleasure speaking with you; per our telephone conversation, you confirmed your account be canceled 01/31/2015. I requested your refund of $63.15 be expedited. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]
 
Cordially,
Nancy [redacted]

August 31, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately...

take action to correct them.
Upon review of your account, you were invoiced a lock charge of $15.00 and a container service plan of $9.95 in error. I have corrected the charges and the balance on invoice#[redacted] is $79.71. Going forward your invoices should be approximately $80.00 per month.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

June 11, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello Mr. [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing exceptional and reliable customer service, and have taken the appropriate action to identify the cause and prevent this experience from occurring in the future.
After reviewing our internal records, you called multiple times regarding no service. On June 30, 2017, you spoke to our agent Raul, who noted your account that we recovered your trash. In addition, Route Manager Carl confirmed he spoke to you and after an initial site check, he determined that the road is unsafe for our trucks to maneuver on and explained to you that the cans must be placed on [redacted] If the containers are placed on the main road, we can ensure you are serviced.
In regards to discount, we do not offer any type of discounts for this situation. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
WM Cares Corporate