Waste Management

February 23, 2017
 
Re: Revdex.com Complaint # [redacted]
 
Hello [redacted],
I apologize that you experienced damage to your vehicle from one of our dumpsters. At Waste Management, we are committed to providing exceptional and reliable customer service.
On February 7, 2017, you...

called to report that a Waste Management employee pushed a dumpster against your truck, causing damage. Jeanne confirmed she spoke to you and stated the incident has been reported to our Insurance company and provided you with claim# [redacted]. 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

January 12, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
It was a pleasure speaking with you; per our telephone conversation, I confirmed tomorrow our driver will exchange the 2-yard container for a 3-yard container. In addition your account was updated to bill for the 3-yard container and your new account number is [redacted]. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

August 20, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, the container charges were adjusted, leaving a zero balance on the account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.    They didn't call the correct number they called my [redacted] phone which I specifically said to call [redacted] they called [redacted] his voice mail is full and is not working my voice mail only has one messages in it so it couldn't possibly be full.  The cooperate office at WM did call and they did leave a message that's how I know this [redacted] is lying as the one and only message in my voicemail was from corporate.  They called after hours as well from an unrecognized number.  Still unhappy about situation we were not the only house on our block to have the trash bin removed.  If you take it at least notify your customer that happened and get one to them ASAP the up to 5 business days is unacceptable.  Failure to appropriately notify your customers of a service change is pure laziness.  A letter would be suffice.  Our neighborhood will be going to city council to attempt to remove waste management from our area this is not the first time WM has failed Spring Valley.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  They still own me money for when they over charge me for two cans.

March 26, 2015
[redacted]
798 Prestige Point
Atlanta, GA 30349
Re: Revdex.com Complaint# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with...

our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Waste Management has now correctly charged me for the usage that I should have been charged for originally.  This practice of charging customers unethically is being pushed from their corporate office and I hope they look at their own internal practices to correct this.  As a customer I should not have gone to such extents to have my voice heard and had them do the "right" thing.Thank you,[redacted]

We will agree to send a replacement actuator for the Toronado, but we ask Mrs[redacted] to send us a picture of the current actuator, as there are two different types. We want to send the correct actuator. Please email picture to [redacted] Also, we will send a check for $80.00 for the fuel tank sending unit. We will try our best to find a source for a new gas tank.

November 17, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]   
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After careful research of our internal records, your account is canceled; our billing department issued an adjustment to zero out your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

July 28, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Route Managers Brenda attempted to reach you at [redacted] and was unsuccessful; she stated she left you a message. Please give her a call so that we can resolve the services issues. Please accept our apologies for the frustration caused by this situation.
If you have specific questions regarding the agreement, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

March 15, 2017
 
Revdex.com case#[redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
In reviewing your account, you called multiple times to report your recycling was not fully serviced. Our agents continued to state we would get it recovered. Again, our driver failed, to service and we alerted our operations team to determine what was the cause and to coach our driver.
On March 14, 2017, our operations confirmed, our driver recovered the recycle. Due to the multiple service issues, we will monitor your account for the next month to ensure we are servicing all recycle. Again, please accept our apologies for any frustration this may have caused.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with our service and appreciate the opportunity to address your concerns.
Account Manager [redacted] confirmed he spoke to you regarding the requests to decrease your service; mentioned we could not back date because we had already provided the service to the 3-yard container. At this time there is no credit due to the account, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
[redacted]

March 21, 2016
 
 
 
 
 
 
Revdex.com Complaint# [redacted]
 
   Re: Waste Management Account# [redacted]   [redacted], [redacted]
 
 
 
 
Dear [redacted],
 
Reference is made to the above-mentioned...

Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Very Respectfully,
 
Victoria [redacted]
WM Cares Corporate

December 6, 2017
 
Revdex.com File # [redacted]
Re: Waste Management Account #[redacted]
 
Hello Mr. [redacted],
I apologize that you experienced issues with billing, and appreciate the opportunity to address your concerns.
After researching our internal records, Waste...

Management provided service from May 1, 2016, through June 30, 2016, and billed you for the time we serviced your home in the amount of $29.68. This amount has been zeroed out with nothing due on your Waste Management account. Any additional billing disputes with the previous hauler would need to be addressed with them.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Jeanne D.
WM Cares Corporate

June 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#  [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
My rejection to Ms.
[redacted]’s response is based on the following. 
In her first paragraph she indicates that my contested price increases
have been applied annually.  This is
untrue.  My price increases have occurred
as follows: The first was just over 9
months (contract start on 9/21/12 and an increase after 6/30/13), after 11
months (7/1/13 to 5/31/14), after 12 months (6/1/14 to 5/31/15), and then somewhat
over 9 months (6/1/15 to 3/21/16).
Concerning her
indication that Mr. [redacted] is to “reaching out to me, he has provided two
communications.  One was a letter of that
was an outright rejection of my overcharge claim and an absolute refusal to
consider an overcharge credit.  He sited
a contract paragraph to argue my contract obliges me to pay the overcharges.  The contract paragraph was not applicable and
I have commensurately replied in a letter explaining the inapplicability.  His other communication was by email.  Besides being threatening, nothing else was
definitive in the email.  I therefore have
not responded to his email. 
Ms. [redacted] is in the WM
Cares department.  I presume this is
intended to mean caring for customers. 
The fact that my equipment service charges have increased 56%
($136/month to $212/month), while inflation has been under 2%/annum and Waste
Management currently advertises a $136/month rate, implies that the “Care” is
for Waste Management’s profits.
Regards,
[redacted]. [redacted]

June 17, 2015
 
[redacted]
[redacted] S. [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal reco**s and will provide resolution; we appreciate your time and patience.
If you have questions or comments rega**ing this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Co**ially,
Nancy [redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Please send me any and all paperwork regarding this situation. If there are any documents that show the actions are being taken to correct this situation I would like to have a copy for my personal records. Thank you,[redacted]

November 6, 2014
 
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
 
It was a pleasure speaking with you today; per our conversation, I have issued a reversal for $65.00 to your checking account REF# [redacted] Please accept our apologies for the frustration caused by this situation.
 
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

August 3, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares