Waste Management

June 30, 2015
 
Ana Baylin
5548 GALLERY PARK DR
Ann Arbor, MI 48103
 
Re: Revdex.com Complaint# [redacted]
WM Account# 389-78322
 
Ana Baylin,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the exchange of your container and appreciate the opportunity to address the concern.
Operations confirmed our driver attempted twice to exchange your container; it was not out. We scheduled it again for 7/1/2015; please have container out on curb from 6am to 6pm for the exchange to take place. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Cordially,
Nancy Giblin

April 11, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records. You contacted us and requested we cancel your account. Our account manager attempted to negotiate your rates and you declined.
[redacted] was in a signed Service Agreement with Waste Management which took effect on October 19, 2012 for twelve (12) months, ending on October 19, 2017.
Per the service agreement, if [redacted] elects to cancel the Agreement early, [redacted] will contractually owe liquidated damages for early termination. Because you were a valued customer, we agreed to cancel your service without early termination penalties.
The account has been canceled effective February 1, 2017. The balance owed on the account is $420.74, which covers the removal of each container plus ancillary charges associated with the removal, which is part of the initial agreement.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

Hello [redacted],
Thank you for taking our call and confirming we serviced. Jeanne will continue to follow up with you for the next month to ensure we service. Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

April 04, 2016
 
 
 
[redacted]
 
 
 
 
Revdex.com File# [redacted]
 
Waste Management# [redacted]
 
 
Dear [redacted],
 
Reference is made to the above-mentioned Revdex.com...

complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] by phone at 713-512-6200 option 3.
 
 
 
Respectfully,
 
Victoria [redacted]
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]

January 12, 2016
[redacted] [redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you for your time in this matter.  Yours, [redacted]. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I will wait until you have time to research the complaint and get back to  me. Thank you. Jackie

March 22, 2017
 
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] & [redacted]
 
Hello **,
It was a pleasure speaking to you today, per our conversation. You agreed to pay $340.39 on both accounts, and I would credit the difference. After the credits apply, your accounts will be at a zero balance. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  [redacted]

September 3, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

June 7, 2017
 
Re: Revdex.com Complaint#[redacted]
Dear Mr. Hosteny,
We received your Better Business Complaint, but were unable to locate an account with the information provided. To better assist you, I will need a little more information. Can you please provide the name on the...

account, as well as an account number?
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
WM Cares Corporate

January 2, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I have acknowledged that waste management has received my complain, and will be waiting for their reply.  I also went to the Church and pulled out the bags of garbage on top, removed cardboard boxes that were on the bottom of the dumpster, and flattened them so that all garbage could fit into dumpster with the lids closed.  That was on the 20th of [redacted], almost 2 weeks after it was suppose to be picked-up, and all the garbage fit into the dumpster.  That's almost 13 days more full of garbage and it all fit in to the dumpster.  I even took pictures of the before and after of the dumpster.

June 9, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
After researching our internal records, an adjustment for $154.73 was applied to your account, leaving a zero balance; the container shows removed. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM Cares-Corporate Office

April 11, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
We have been advised by [redacted] with [redacted] that he spoke to you on Tuesday, April. 4, 2017, and explained the claim was denied. A denial letter was mailed to you. For further assistance to this matter, please reach out to [redacted], Supervisor, directly at [redacted]. Please accept our apologies for the frustration caused by this situation. Please read attached denial letter.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

February 26, 2016
 
Revdex.com Case# [redacted]
Waste Management Account # [redacted]
 
Dear [redacted]
Upon further review of your account, Route Manager William confirmed the container was removed today. Please accept our apologies for the frustration caused by this situation.  
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
Respectfully,
Nancy G[redacted]
WM Cares-Corporate Office

July 12, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account[redacted]
 
Hello Ms. Wellman,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report we missed your trash. Our agents continued to report the miss and we failed to recover. Due to our service failures, you canceled your account and requested we remove the containers. Our agent. Tonya, confirmed she spoke to you and the trash and the containers were removed. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at [redacted] option 3.
Very Respectfully,
N[redacted] Giblin
Customer Experience Agent-WM Cares

September 8, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take action...

to correct them.
It was a pleasure speaking to you today; thank you for confirming we serviced your trash. Per our conversation, we issued a one-time courtesy to waive the reactivation charge of $45.00. We recommend setting up auto pay at WM.com to avoid any future reactivation charges
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  
 thank you very much!