Waste Management

October 15, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 3, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
After researching our internal records, an adjustment applied to your account for the declined payment and the reactivation charge. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

[redacted],
[redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on [redacted]. Pursuant to Section 2 of the Agreement the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty six months (36) month renewal term if [redacted] does not notify Waste Management in a written notice of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Please see attachment.
[redacted] failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore the Agreement automatically renewed for an additional 36-months (36) ending on [redacted].
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.
If [redacted] would like to continue with the cancellation, please contact Account Manager [redacted] at [redacted] or email [redacted] .
 
Cordially,
[redacted]
WM cares-Corporate Office

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter,...

please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

November 5, 2015
 
[redacted] Wood
[redacted]
[redacted]
 
Re: Revdex.com Complaint# 10869288
WM Account# 011-153731
 
[redacted] Wood,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM cares-Corporate Office

September 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted]
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns.
After researching our internal records, Account Manager [redacted] quoted you a 20 yard roll off for a price of $251.92 for the first 3 tons and anything over would be $48.00 per ton plus taxes. On 7/16/15 our driver came out and exchanged the container and it weighed 5.08 tons, which means it was over by 2.08 tons of excess trash. On 8/16/2015 we removed the container and it weighed 3.05, which was over by .05 tons of excess trash.
Therefore, we adjusted the invoices accordingly, on Invoice #[redacted] issued credit of -$239.20 plus invoice #[redacted] issued credit of -$145.89 and invoice#[redacted] issued credits -$104.91 for the relocation charges. In addition we issued a credit for the finance charges of -$19.14 bringing the total credits to $509.14, leaving the balance of $651.61. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

April 22, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted]
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]  [redacted]
 
Very Respectfully,
Nancy G[redacted]
Customer Experience Team Lead - WM Cares

May 27, 2015
 
[redacted] [redacted]
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear [redacted],    
I apologize for the delay in following up with your complaint, it is determined we need to conduct a site survey with our driver to determine the appropriate placement for your containers; we appreciate your time and patience while we continue to research and resolve your complaint.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Victoria H[redacted]
WM Cares-Corporate Office

October 22, 2014
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against...

Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

February 13, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],                
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
 
After researching our internal records, an adjustment for $98.70 applied to your account bringing it to a zero balance. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have sent emails to waste management on 02/27/2015 and copies of payments for trash services for the year of 02/2014 and am waiting for reply

November 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Thank you. Will this be applied to my bill?

June 30, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with the delivery of your container and appreciate the opportunity to address the concern.
After researching our internal records, a credit for two-months applied to your account for none service. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

June 27, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

April 21, 2016
 
 
Revdex.com Case# [redacted]
Waste Management Account# [redacted]
 
[redacted]
 
It was a pleasure speaking to you today; per our conversation, you confirmed your trash was serviced. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
Respectfully,
Nancy G[redacted]
Customer Experience Team Lead - WM Cares

November 18, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity address your concerns.
After researching our internal records, your refund check mailed out on 11/12/2015. Check# [redacted] for $45.82. Please accept our apologies for the frustration caused by this situation.
If you did not receive the refund, please call me at [redacted] option or email [redacted] . Please accept our apologies for the frustration caused by this situation.
 
Cordially,
N[redacted]
WM Cares-Corporate Office

February 6, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],      
 
Reference made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

June 7, 2017
 
Revdex.com case [redacted]
Re: Waste Management Account# [redacted]
 
Hello Kimberly,
I apologize that you experienced issues with your service, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, you called multiple times to report we missed your trash on 06/01/17. Our agent advised of the holiday delay, and that you would be serviced on 06/02. Our operations rescheduled your pick for 6/3, however we failed to notify you of the change. When the driver arrived on 06/03 to recover nothing was out. Our operations contacted you while the driver was onsite, and you stated that you didn’t have it out and you would wait until your next service day.
Our agent Tonya spoke to you regarding the service failure, and you stated no one contacted you on 06/03 to advise of the reschedule. You stated, going forward if there are any service issues, you will not be calling Waste Management, and that you will notify the county contract manager. Again, please accept our apologies for the frustration caused by this situation.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy Giblin
WM Cares Corporate

February 11, 2016
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
Dear Ms. [redacted],
Jeanne confirmed she issued a credit for the month of January, once the credit applies to your account she will issue a reversal back to your [redacted] credit card ending in [redacted]. Please allow 2-3 business days for the refund to appear on your credit card statement. Please accept our apologies for the frustration caused by this situation.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office