Waste Management

January 7, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
Hello Mr. [redacted],     
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
Manuela confirmed she spoke to you today; you requested to continue with the cancellation of your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Mach 17, 2017
 
Hello [redacted],
The Service Agreement is in a valid renewal term and Waste Management has abided by its terms and conditions. The price increases are as follows; November 19, 2012, October 13, 2013, September 22, 2014, August 16, 2015, and August 15, 2016.
After further consideration of many years, of being a Waste Management customer, we have agreed, not to continue to pursue collection of liquidated damages. However, you will still be responsible for the removal charges and any service’s up until March 06, 2017.
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

July 28, 2016
                     
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 20, 2015
 
Da[redacted] W[redacted]
[redacted] E[redacted] Dr.
[redacted], FL [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Da[redacted] W[redacted],       
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.    
Per your request I have attached your final invoice. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Cordially,
Nancy G[redacted]

September 19, 2016
 
Re: Revdex.com Complaint#[redacted]
Waste Management Account #[redacted] 
 
Dear Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for any frustrations concerning your service. We take these concerns very seriously...

and will immediately take action to correct them.
Upon further research, [redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on May 1, 2014. . Pursuant to Section 2 of the Term, the term of this Agreement is set forth on the service summary sheet. The initial term of the agreement is for twenty-four (24) months and Agreement automatically renews for an additional twelve (12) months renewal term if [redacted] does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. This period will be between November 2, 2016 and January 31, 2017.  Please see attached Service Agreement.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination.   
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[redacted], 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],       
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]
WM cares[redacted]

February 3, 2016
 
[redacted]
[redacted]
[redacted] 92021
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against...

Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Respectfully,
[redacted]
Waste Management Corporate

August 20, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

March 2, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem.
As stated on your August, November and February invoices, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
Cordially,
Nancy G[redacted]

August 4, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

May 20, 2015
  
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
[redacted] Lee could not remove the containers from the property. He said to please place them out on the curb tomorrow and he will have our driver come out and remove them.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]

[redacted] 19, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]   
 
Reference made to the above-mentioned Revdex.com complaint...

you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

All I want is for this company to send out Disconnection notices like all the other utility places.
I do NOT want to speak with anyone. I have had a minor stroke. I will ONLY get upset. Talking to me will not rectify the situation. Only sending out notices. Therefore, no I will not return their call and my health is more important.

[redacted],       
 Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 We are researching your account and will respond as quickly...

as possible.
 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

January 15, 2016
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.
Upon review of your account, we backdated your cancellation effective 12/29/2015 leaving a credit of $4.87 on your account.  I submitted a credit for $2.34 for the week you did not receive service.  Your account will reflect a credit of $7.21 and I submitted a request to mail out your refund. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

August 12, 2015
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 1, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your personal container and appreciate the opportunity address your concerns.
Route manager Matt confirmed he spoke to you today; is replacing your container on Friday. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted]
Cordially,
Nancy [redacted]

Ms. [redacted],
Please find the additional attached invoices.
Thank you,
Victoria [redacted]
Customer Experience Agent- WM cares    
 
Waste Management
2625 W. Grandview Road, Suite 160
Phoenix, AZ 85023

September 9, 2016
 
 
[redacted]
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
      WM Account# [redacted]
 
Mr. [redacted],
                            
Waste Management bills quarterly in advance, we invoiced Mrs. [redacted] at the end of May 2016, for June July & August. Her account was cancelled effective June 30, 2016, one month into the billing cycle. At this time, no refund is due.
Should you have additional questions regarding this matter please email [email protected] or by phone at 713-512-6200 option 3.
 
 
Victoria [redacted]
Customer Experience Lead – WM Cares

April 10, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your request to cancel and appreciate the opportunity to address the problem.
Your Account Manager [redacted] confirmed, he tried to reach you at ([redacted]) and was unsuccessful.  Please provide the best telephone number you can be reached so that we can resolve your cancellation request. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please call your Account Manager [redacted] at 800-458-[redacted] or email [redacted]@wm.com .
 
Cordially,
[redacted]