Waste Management

January 20, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],   
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.    
As stated on your December invoice, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
Cordially,
Nancy G[redacted]

[redacted] 20, 2014
 
[redacted]
[redacted]
[redacted] 
[redacted]
[redacted]
 
[redacted],       
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
 
After researching our internal records, our billing department submitted an adjustment to zero out your account. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]

August 5, 2015
 
Victor P[redacted]
3741 N Constance Dr
Prescott Valley, AZ 86314
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
Victor P[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thank you so much - I was a customer for over 20 years and was shocked at what the woman on the phone said to me.  that was so unlike any other communication I ever had from Waste Management.  So happy this is settled

March 30, 2016
 
 
 
 ** 
[redacted]
[redacted]
Revdex.com Complaint# [redacted]
 
  Re: Waste Management Account# [redacted]
 
 
 
 
[redacted]
 
Reference is made...

to the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
 
 
Very Respectfully,
Victoria H[redacted]
WM Cares Corporate

October 21, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Jeanne confirmed she spoke to you today regarding bulk pick up; in addition she is going to send you the bulk guidelines. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Fortunately, the credit issued by Waste Management in lieu of the check I was told would be coming, did transfer over to our replacement credit card.It is unfortunate that it took this much time and effort to resolve what should have been a simple issue.  As a Realtor, I will not be recommending Waste Management's services to my clients in the future.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and hope that their trucks continue to pick up our trash each week.  I  do not consider this resolved until we have continuous trash pickup for 4 weeks in a row, but so far we have had our trash picked up 2 out of the last 3 weeks without issue, so it appears that we're on the right track.

August 5, 2015
 
[redacted]
[redacted].
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

January 6, 2015
[redacted]
[redacted]
Berlin, MD [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],    
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
It was a pleasure speaking with you; per our conversation, I submitted the request to reverse $30.00 back to your Visa card. Please allow 3-5 business days for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have also meet with a representative of Waste Management (Lisa [redacted]) and all issues of the previously filed complaint have been completely resolved.  I appreciate Waste Management's expediency in the handling of this matter.

January 6, 2015
 
[redacted]
[redacted]
[redacted], WV [redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We received your complaint, but were unable to locate an account with the information provided. In order to better assist you, we’ll need a little more information. Can you please provide the name on the account, as well as an account number?  Please advise if you are outside the city limits or, if so, the name of the township in which you are located. Please also provide the name of your condo or homeowners association, apartment complex or mobile home community, if applicable.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

May 7, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our...

response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

November 13, 2014
 
 
[redacted]
[redacted]
[redacted]
 
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
 
[redacted]
 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address the problem.
 
After reviewing your account, our records show your account was suspended on 11/03/14 for non-payment. Our records show the only call made to report any service issues was 11/12/2014. We charge removal fees to every subscription customer for the removal of the WM carts, as there are costs involved to operate our trucks. 
 
Per the refund request, as stated on your September invoice by you paying you agreed to forfeit any prepayment if you terminated your services early. If you would like we can resume your services for the remaining period and waive the reactivation fees.  Please accept our apologies for the frustration caused by this situation.
 
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
 We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and...

patience.
 If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
This letter is to inform you that Waste Management has NOT carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/5/2015 2:19:15 PM and assigned ID [redacted]. THE RESOKLUTION WAS TOTALLY UNACCEPTABLE. I SAID SO AND I DON'T APPRECIATE BEING SQUEEZED OUT BECAUSE THE COMPANY PAYS YOU TO KEEP THEIR A+ RATING SO I WILL BE ESCALATING MY COMPLAINT TO A COMPLAINT TO WHAT EVER GOVERNMENT AGAENCY REGULTES THE Revdex.com.
Regards,

September 1, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Oscar confirmed he spoke to you and service issue was resolved. In addition credits were issued for the container swap and the difference in container size. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

July 12, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
In response to your last comment, our agent, Kourtni, offered to remove the charge and explained the overage procedure, which you declined, asking to then cancel your account. She also explained that you are in a signed Sales Agreement with Waste Management, and explained the early termination charges that would occur if your choice is to cancel. In regards to your price increase, the account rate started in 2008 at $24.25 per month and is currently at 38.04 per month.  Per Section four (4) of Agreement, Company reserves the right to increase the charges payable by customer during the Term.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

Revdex.com:
This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/25/2016 and assigned ID [redacted]
Regards,
[redacted] [redacted]

May 31, 2016
 
 
[redacted]
[redacted] [redacted]
[redacted]
 
 
 
Revdex.com File# [redacted]
 
Re: Waste Management Account# [redacted]-[redacted]   [redacted]
 
 
 
Dear Ms. [redacted],
 
Thank you for taking the time to speak with [redacted] regarding your billing issue. Upon review of your account, you pre-paid $660.00. Upon your initial call in February when you ordered the container, the charges were explained as an estimated total. The fuel & environmental rates may fluctuate with the price of gas, amount of debris and time the container is on site.
The rental charge of the container is $10.00 per day and started on the delivery day 2/25/2016 and ended the day we removed our container 3/2/2016, for a total of seven days.
I sincerely apologize for the frustration caused due to not receiving your invoices. I have attached the three invoices. As previously mentioned an adjustment of $10.56 posted to your account and no further adjustments are due.
Should you have additional questions please feel free to reach out to me at 713-512-6200 option 3.
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate