Waste Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I did reach out to them and they said it cost $150 to deliver a new dumpster. When we signed up none of this was suggested, recommended, offered or even discussed. I spent over an hour on the phone with the gentleman registering for the garbage. I'm just trying to make sure we don't have any surprises on next months bill. Are you able to verify that. I most definitely will contact the local department. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Your response, in no way, explained my ORIGINAL complaint.   We need to know why WM chose not to contact us between [redacted] and [redacted] regarding our contract.   I lowered my pickup rate because we do not do volume enough to justify the original pickup schedule.  [redacted] only offered a lower rate if I sign a new contract, which IS the problem in the first place.  Obviously we are going to agree to disagree.  
Regards,

November 1, 2016
 
 
 
Linsay [redacted]
 
 
Waste Management Account # [redacted]   THE LEARNING EXPERIENCE ST
  Re: Revdex.com Complaint #[redacted]
 
 
Dear Ms....

[redacted],
 
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
 
Per our conversation, our Sales team will submit an update to your account; your new approximate rate is $175.00 per month.  This amount can vary depending on fuel and environmental charges.  In addition, you may save $5.00 administration charge per invoice by signing up for both paperless billing and automatic payments. 
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at 713-512-6200 option #3.
 
Very Respectfully,
 
Victoria [redacted]
Customer Experience- WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I explained in my original complaint why "double pickup" is not acceptable.  My bins are full. It was suggested we put our extra trash out in plastic bags.  We cannot leave trash bags out due to the wildlife in the area.  Extra yard waste is required to be placed in paper bags, which would necessitate a purchase of them and extra cost to me.  
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
[redacted], the route manager, was very professional and came to my home personally and spoke with me while he waited for his crew to arrive and pick up my yard waste.I am completely satisfied & the situation was resolved quickly! GREAT JOB [redacted]! & Thank you!

February 24, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
                                        ...⇄
Dear [redacted],
Upon review of your account, your refund check was processed February 23, 2016; you will receive the check the week of February 29, 2016. Once again please accept my deepest apology for your frustration.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Victoria [redacted]
WM Cares-Corporate Office

June 24, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

December 11, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the issue.
Upon review of your account, on 9/22/2014 you requested Waste Management to switch out the temporary roll-off. At the time you called we were unable to accommodate same day service and scheduled the switch out for the following day at no extra charge.
Driver arrived on 09/23/2014 and was unable to switch out the roll off because it was overweight. The driver left the empty roll off that he had on his truck to switch out your full roll off with which caused a delivery and trip charge.
Because you are a valued customer we are offering to adjust the delivery charge of $150.00 and trip charge of $125.00 plus fuel and environmental fees. As an extended courtesy we are also adjusting the finance fee of $68.49 which is an approximate adjustment of $430.00. You are responsible for the haul charge of $233.30 plus fees.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]   or by phone at [redacted] option *.
 
Cordially,
[redacted]

January 22, 2016
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

October 19, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
Oscar confirmed he spoke to you today; your service issue was resolve. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

May 1, 2015
 
Mary F. Smith
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Mary F. Smith,
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted].
 
Cordially,
Nancy Giblin
WM cares-Corporate Office

September 13, 2016
 
Revdex.com Complaint#[redacted]
Waste Management Account# [redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take...

action to correct them.
Upon review of your account, you requested to cancel your service effective August 30, 2016. Due to the service issues, I submitted a request to have your September payment of $159.71 refunded back to you. Please allow 4 to 6 weeks for this process.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted].
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

October 27, 2014
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],  
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are researching your account and will respond as quickly as possible.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

I have finally received the refund check. This process and the time this has taken are totally unacceptable. It should NEVER take 6 months and a complaint to Revdex.com to get a refund check for money that was never owed in the first place but because of the practices of Waste Management was taken without my knowledge through my property tax payment.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[redacted]December 18, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity to address your concerns.    
After researching our internal records, your refund of $52.05 was reversed back to your Master Card ending in [redacted]. Please allow 2-3 business days for the refund to appear on your credit card statement. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

March 3, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted]
 
Hello [redacted]
I apologize that you experienced issues with your container and appreciate the opportunity address your concerns. At Waste Management, we are committed to providing...

exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
Upon reviewing your account, you called multiple times to report that your recycling container was not delivered. We alerted our operations team, and they confirmed we delivered your container this morning. In addition, one month of credit applied to your account for the recycle. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

February 18, 2015
 
[redacted] R. [redacted]
[redacted] *
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] R. [redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

November 21, 2014
 
[redacted]
 
 
Re: Revdex.com Complaint # [redacted]
      WM Account Case# [redacted]   [redacted]
 
 
[redacted]
 
The Revdex.com informed us about the complaint you filed against Waste Management. I apologize that you experienced issues regarding replacement of your 32-gallon plastic lid and appreciate the opportunity to address your concern.
 
Please know we are currently taking steps to correct/address your concern with our driver and use it as a coaching opportunity. I am happy to hear you found your container lid and you no longer need it replaced.
 
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
 
 
Cordially,
 
[redacted]
 
WM Cares

February 11, 2016
 
 
Revdex.com Case# [redacted]
Waste Management Account# [redacted] Transportation
 
 
Dear Mr. [redacted],
 
Account Manager [redacted] confirmed she explained your invoice’s to you and that the base rate did not increase. The base rate is still $50.00 and it does not include the extra charges that are stated on the front page of the agreement, which also did not increase. The balance on your account of $454.59 is for service from October 06, 2015 to February 1, 2016.
 
She agreed to issue you a credit for one of the overages as a courtesy because you were a new customer. Please see the attached pictures showing the extreme overages of construction material that should have been placed in a Roll Off container. I have attached all of your invoices explaining the charges.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] option 3.
 
Respectfully,
[redacted]
Waste Management Corporate office

January 4, 2016
[redacted]
[redacted] [redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted] 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.    
After researching our internal records, the driver has been notified to service extra trash on your service day. In addition a two-week credit will apply to your account for service failures. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted].
Cordially,
[redacted]
[redacted]-Corporate Office