Waste Management

February 12, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],      
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

April 04, 2016
 
 
 
[redacted]
 
 
 
 
Waste Management Acct# [redacted]
 
  Revdex.com File# [redacted]
 
 
 
Dear [redacted],
 
Reference is made to...

the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Respectfully,
 
Victoria [redacted]
WM Cares Corporate

January 8, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

April 18, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
In response to your last comment, Our Sr. District Manager, [redacted], confirmed he spoke with you and has assured that he would monitor your new development to ensure service is met, and has left his direct contact information with you.  Regarding a credit request, as you are not listed as a contact on this master account, you will need to contact your [redacted] for a credit request. Again, please accept our apologies for the frustration caused by this situation.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

February 8, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Respectfully,
Nancy G[redacted]
Waste Management Corporate

August 3, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Thursday, July 06, 2017 3:01 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I would like to let you know that they reported they would pick up my containers on July 5th and they informed me today that they don't schedule them but should be picked up within 5 business days and I must leave them on the curb or they won't take them.  This is an eye sore to keep my garbage and recycling on my curb in my neigborhood.  Again this is very frustrating.SincerelyMelissa

November 19, 2015
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

December 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

February 27, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, I submitted an adjustment for $104.96, bringing your account to a zero balance. As well, we have notified the collection agency of your issue and stopped collection calls. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
Cordially,
Nancy G[redacted]

[redacted] 24, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, our billing department issued an adjustment to zero out your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

June 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Isaac C D[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Upon review of your account, I did not find any reported service failures until 6/1/2015, when Isaac called in to report the recycle was missed; a credit was issued. We encourage you call your local call center to report any type of service failures; at this time no credits are due on the account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

February 27, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 27, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...


We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

July 29, 2015
 
[redacted]
[redacted]
Colorado Springs, CO [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

March 4, 2015
[redacted]
[redacted] **
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
Route Manager Bret confirmed, he spoke to you yesterday and service issue was resolved. Bret also confirmed our driver serviced your recycle yesterday. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 1, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

May 6, 2016
 
 
[redacted]
 
 
Revdex.com File# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
Dear Ms. [redacted],
 
Reference is made to the...

above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records, once reviewed I will provide you with a response; I appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
My one request would be for the business to send me documentation showing my account balance as zero. Being my account is closed, I can no longer see my account balance online. I just want to be sure that their systems get updated appropriately. (If you can't pass this request along, I can follow up with them separately as well.)
Thanks again for providing a forum to resolve issues.
[redacted]

December 8, 2015
[redacted]
[redacted]. [redacted] Street, S[redacted]
Chicago, IL [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
Account Manager Michael confirmed he spoke to [redacted] yesterday and billing issue was resolved. In addition he issued a credit for $333.32 for the inactivity charges. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office