Waste Management

June 8, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Isaac C D[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your service and appreciate the opportunity address your concerns.
Upon review of your account, I did not find any reported service failures until 6/1/2015, when Isaac called in to report the recycle was missed; a credit was issued. We encourage you call your local call center to report any type of service failures; at this time no credits are due on the account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

February 12, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],      
 
Reference made to the above-mentioned Revdex.com...

complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

February 27, 2015
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, I submitted an adjustment for $104.96, bringing your account to a zero balance. As well, we have notified the collection agency of your issue and stopped collection calls. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
Cordially,
Nancy G[redacted]

August 3, 2016
 
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

February 27, 2015
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

April 04, 2016
 
 
 
[redacted]
 
 
 
 
Waste Management Acct# [redacted]
 
  Revdex.com File# [redacted]
 
 
 
Dear [redacted],
 
Reference is made to...

the above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Respectfully,
 
Victoria [redacted]
WM Cares Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Once again Waste Manangement proves me correct, instead of taking steps of corrective action they rehash the rules to charge me more, but they don't go into detail why their driver consistently misses picking up my garbage. How after complaints about their driver I became a target and started suddenly getting snap charges after years of not one snap charge at all. Waste Management fails to address the numerous times I have called and was promised a call back with no call back or further action from them to remedy the situation. Waste Management fails to address how they could leave bulky pick up garbage sitting there from December 22, 2016 to February 16, 2017 and no credit for that issue was given to my account. There has been no CREDITS to my account for the HORRIBLE service, but they will charge extra for their absurd money grab rules. I am going to call the [redacted] and I will find a way out of this horrendous contract so I can find someone who will service my garbage and do their job. 
Regards,
[redacted]

January 8, 2016
[redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
My one request would be for the business to send me documentation showing my account balance as zero. Being my account is closed, I can no longer see my account balance online. I just want to be sure that their systems get updated appropriately. (If you can't pass this request along, I can follow up with them separately as well.)
Thanks again for providing a forum to resolve issues.
[redacted]

[redacted] 24, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
         
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, our billing department issued an adjustment to zero out your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

Hello [redacted],
In response to your last comment, over the years we have lost contact with you, unfortunately the contact information we had lapsed and never updated. The only means of contact on your account was your billing information which we utilized; sent a letter asking you to update your contact information. The account has since been updated and you are listed as our contact person. Again, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

June 16, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

August 10, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
Waste Management Account# [redacted]
 
[redacted]    
Reference is made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by **
 [redacted]
Victoria H[redacted]
Customer Experience Agent - WM Cares
         
Waste Management
[redacted]
[redacted]

March 4, 2015
[redacted]
[redacted] **
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with service and appreciate the opportunity to address the problem.
Route Manager Bret confirmed, he spoke to you yesterday and service issue was resolved. Bret also confirmed our driver serviced your recycle yesterday. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 27, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...


We are in the process of reviewing our records and need additional time to resolve your complaint. I appreciate your patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

August 1, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed...

against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

July 11, 2016
 
 
 
Revdex.com File# [redacted]
Waste Management Account # [redacted]
 
[redacted]
 
I appreciate you taking my call this morning and allowing me the opportunity to rectify this situation. My operations team ensures me that you received service Friday in addition to your confirmation.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] or [redacted].
 
Very Respectfully,
[redacted]
Waste Management Corporate - WM Cares

September 23, 2016
 
[redacted].
[redacted]
 
Revdex.com Complaint # [redacted]
Waste Management Account # [redacted]   [redacted]
 
Hello Mrs. [redacted],
I wanted to take this opportunity to most importantly,...

apologize for your recent service experience, I appreciate the opportunity to resolve your complaint.
Our records indicate you spoke with Oscar in our corporate department. Oscar explained per the route manager, your service included backdoor service however; you were placing your containers curbside. Your account now reflects curbside service and is being charged accordingly. I entered an adjustment for $75.62; this left you with a balance of $52.75. Our records show we received your payment of $52.75 on 09/22/2016, thank you.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

April 18, 2017
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello [redacted],
In response to your last comment, Our Sr. District Manager, [redacted], confirmed he spoke with you and has assured that he would monitor your new development to ensure service is met, and has left his direct contact information with you.  Regarding a credit request, as you are not listed as a contact on this master account, you will need to contact your [redacted] for a credit request. Again, please accept our apologies for the frustration caused by this situation.
Very Respectfully,
Nancy G[redacted]
WM Cares Corporate

January 26, 2016
 
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
Hello Ms. [redacted],
I wanted to take this opportunity to most importantly, apologize for the billing issues you are experiencing.  We take these concerns very seriously and will immediately take action to correct them.
Mr. Simone in our legal department confirmed, he is working with you on your billing concerns. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with him at [redacted] or by phone at [redacted].
Cordially,
Nancy [redacted]
WM Cares-Corporate Office