Waste Management

July 12, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Dear Ms. [redacted],
I apologize that you experienced issues with your service, and appreciate the opportunity to resolve your concerns.
After researching our internal records, you called...

July 10, 2017, to report you had not been serviced and trash was all over the street. Our driver reported he could not service your container because it was knocked over and the trash was all over the street. Our route manager came out to your property and cleaned up the debris. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent-WM Cares

[redacted] 25, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],  
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
It was a pleasure speaking with today; per our telephone conversation, I submitted the request to Billing to have the refund processed.
Operations confirmed our driver removed the containers today. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me a[redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will await their further response once they have had time to investigate this matter further.

April 7, 2016
 
 
 
Wayne C[redacted]
[redacted]
Revdex.com Case# [redacted]
 
  RE: Waste Management Account# [redacted] WPC ROOFING LLC
 
 
Dear Wayne C[redacted],
 
Thank you for the opportunity to address your concerns regarding Trip charge and property damage. Upon review of your account, Waste Management made an attempt to remove the temporary container at the time you designated. March 25, the driver reports cannot safely remove the container and reschedules to March 28. When we arrive on March 28, the gate is locked; therefore we are unable to remove it.
 
On April 5, you spoke with Oscar in our WM Cares Corporate office he explains an adjustment for the first Trip charge is adjusted. When we arrived the second time, the gate was locked and we were unable to remove the container, therefore only one trip charge is adjusted. Your current balance is $197.62. 
 
In regards to property damage, our records indicate our Route Manager, Jason followed up with your client and submitted a claim to our insurance company.
 
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria H[redacted]
Customer Experience Agent - WM Cares

[redacted] 21, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]

June 1, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

December 22, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address the problem.
[redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on April 20, 2011 for thirty six (36) months. Pursuant to Section 2 of the Agreement the initial term of the agreement is for thirty-six (36) months and the Agreement automatically renews for an additional twelve (12) month renewal term, if [redacted] does not notify Waste Management in a written certified letter of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Please see attachment.
[redacted] failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore the Agreement automatically renewed for an additional 12-months (12) ending on April 20, 2015. [redacted] is currently in a renewal stage; to avoid Liquidated Damages a written certified letter must be sent by January 20, 2015.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination. Please see attachment.
If [redacted] would like to continue with the cancellation, please contact Account Manager Joseph [redacted] at [redacted] or email [redacted]
 
Cordially,
Nancy [redacted]

December 12, 2014
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],           
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced...

issues with your service and appreciate the opportunity to address the problem.
[redacted] confirmed she spoke to you, she stated your service issue was resolved. Please accept our apologies for the frustration caused by this situation
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at [redacted] option *.
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Once again Waste Manangement proves me correct, instead of taking steps of corrective action they rehash the rules to charge me more, but they don't go into detail why their driver consistently misses picking up my garbage. How after complaints about their driver I became a target and started suddenly getting snap charges after years of not one snap charge at all. Waste Management fails to address the numerous times I have called and was promised a call back with no call back or further action from them to remedy the situation. Waste Management fails to address how they could leave bulky pick up garbage sitting there from December 22, 2016 to February 16, 2017 and no credit for that issue was given to my account. There has been no CREDITS to my account for the HORRIBLE service, but they will charge extra for their absurd money grab rules. I am going to call the [redacted] and I will find a way out of this horrendous contract so I can find someone who will service my garbage and do their job. 
Regards,
[redacted]

August 10, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
Waste Management Account# [redacted]
 
[redacted]    
Reference is made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by **
 [redacted]
Victoria H[redacted]
Customer Experience Agent - WM Cares
         
Waste Management
[redacted]
[redacted]

July 28, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management....

I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
It was a pleasure speaking with you Mrs. [redacted]; per our telephone conversation, you confirmed Route Manager Carlton spoke to you and service issue was resolved.  In addition a two-month credit applied to your account. Please accept our apologies for the frustration caused by this situation.
If you have specific questions regarding the agreement, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy Giblin

June 24, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns.
After researching our internal records, you payment of $75.42 was reversed back to your Visa card ending in [redacted]. Please allow 3-5 business days for the reversal to appear in your credit card account. In addition your account is setup on auto pay, please go onto the website www.wm.com and deactivate your auto pay. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

July 11, 2016
 
 
 
Revdex.com File# [redacted]
Waste Management Account # [redacted]
 
[redacted]
 
I appreciate you taking my call this morning and allowing me the opportunity to rectify this situation. My operations team ensures me that you received service Friday in addition to your confirmation.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] or [redacted].
 
Very Respectfully,
[redacted]
Waste Management Corporate - WM Cares

October 15, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

I have emailed wmcares the email correspondence that [redacted] requested.Thank you,[redacted]

June 16, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

Hello [redacted],
In response to your last comment, over the years we have lost contact with you, unfortunately the contact information we had lapsed and never updated. The only means of contact on your account was your billing information which we utilized; sent a letter asking you to update your contact information. The account has since been updated and you are listed as our contact person. Again, please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
 
Cordially,
[redacted]
WM cares-Corporate Office

September 23, 2016
 
[redacted].
[redacted]
 
Revdex.com Complaint # [redacted]
Waste Management Account # [redacted]   [redacted]
 
Hello Mrs. [redacted],
I wanted to take this opportunity to most importantly,...

apologize for your recent service experience, I appreciate the opportunity to resolve your complaint.
Our records indicate you spoke with Oscar in our corporate department. Oscar explained per the route manager, your service included backdoor service however; you were placing your containers curbside. Your account now reflects curbside service and is being charged accordingly. I entered an adjustment for $75.62; this left you with a balance of $52.75. Our records show we received your payment of $52.75 on 09/22/2016, thank you.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

August 10, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]  
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take action to correct them.
If was a pleasure speaking with you today, and thank you for confirming you spoke to Account Manager [redacted] Account Manager [redacted] confirmed she explained why you received the overage charges and how to prevent them in the future. In addition, we issued an adjustment for $400.28 leaving a balance of $128.96.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted].
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

February 24, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
 
Upon review of your account, there is a pending credit for $106.51; once it applies to your account I will issue a reversal back to your credit card. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]