Waste Management

February 18, 2015
 
[redacted] R. [redacted]
[redacted] *
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] R. [redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 24, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

July 27, 2016
                     
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Re: Waste Management Account#...

[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

November 19, 2015
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 8, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Respectfully,
Nancy G[redacted]
Waste Management Corporate

October 15, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...

We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

December 12, 2014
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted],           
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced...

issues with your service and appreciate the opportunity to address the problem.
[redacted] confirmed she spoke to you, she stated your service issue was resolved. Please accept our apologies for the frustration caused by this situation
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected]  or by phone at [redacted] option *.
 
Cordially,
[redacted]

May 6, 2016
 
 
[redacted]
 
 
Revdex.com File# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
 
 
Dear Ms. [redacted],
 
Reference is made to the...

above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records, once reviewed I will provide you with a response; I appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

February 24, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
 
Upon review of your account, there is a pending credit for $106.51; once it applies to your account I will issue a reversal back to your credit card. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]

July 28, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management....

I apologize that you experienced issues with your service and appreciate the opportunity to address your concerns.
It was a pleasure speaking with you Mrs. [redacted]; per our telephone conversation, you confirmed Route Manager Carlton spoke to you and service issue was resolved.  In addition a two-month credit applied to your account. Please accept our apologies for the frustration caused by this situation.
If you have specific questions regarding the agreement, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy Giblin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Thursday, July 06, 2017 3:01 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]I would like to let you know that they reported they would pick up my containers on July 5th and they informed me today that they don't schedule them but should be picked up within 5 business days and I must leave them on the curb or they won't take them.  This is an eye sore to keep my garbage and recycling on my curb in my neigborhood.  Again this is very frustrating.SincerelyMelissa

August 10, 2016
 
Revdex.com File# [redacted]
Re: Waste Management Account# [redacted]  
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent billing experience. We take these concerns very seriously and will immediately take action to correct them.
If was a pleasure speaking with you today, and thank you for confirming you spoke to Account Manager [redacted] Account Manager [redacted] confirmed she explained why you received the overage charges and how to prevent them in the future. In addition, we issued an adjustment for $400.28 leaving a balance of $128.96.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted].
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

[redacted] 21, 2014
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option *.
 
Cordially,
[redacted]

I have emailed wmcares the email correspondence that [redacted] requested.Thank you,[redacted]

June 24, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com contacted us to let us know about the complaint you filed against Waste Management. I...

apologize that you experienced issues with your refund request and appreciate the opportunity address your concerns.
After researching our internal records, you payment of $75.42 was reversed back to your Visa card ending in [redacted]. Please allow 3-5 business days for the reversal to appear in your credit card account. In addition your account is setup on auto pay, please go onto the website www.wm.com and deactivate your auto pay. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

June 1, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM cares-Corporate Office

December 22, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel service and appreciate the opportunity to address the problem.
[redacted] signed a Service Agreement (“Agreement”) with Waste Management which took effect on April 20, 2011 for thirty six (36) months. Pursuant to Section 2 of the Agreement the initial term of the agreement is for thirty-six (36) months and the Agreement automatically renews for an additional twelve (12) month renewal term, if [redacted] does not notify Waste Management in a written certified letter of termination, at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Please see attachment.
[redacted] failed to give Waste Management notice of termination within Section 2’s allotted time period. Therefore the Agreement automatically renewed for an additional 12-months (12) ending on April 20, 2015. [redacted] is currently in a renewal stage; to avoid Liquidated Damages a written certified letter must be sent by January 20, 2015.
[redacted] can still elect to cancel the Agreement; per Section 7 of the Agreement, will contractually owe liquidated damages for early termination. Please see attachment.
If [redacted] would like to continue with the cancellation, please contact Account Manager Joseph [redacted] at [redacted] or email [redacted]
 
Cordially,
Nancy [redacted]

December 17, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
 
[redacted]
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

April 7, 2016
 
 
 
Wayne C[redacted]
[redacted]
Revdex.com Case# [redacted]
 
  RE: Waste Management Account# [redacted] WPC ROOFING LLC
 
 
Dear Wayne C[redacted],
 
Thank you for the opportunity to address your concerns regarding Trip charge and property damage. Upon review of your account, Waste Management made an attempt to remove the temporary container at the time you designated. March 25, the driver reports cannot safely remove the container and reschedules to March 28. When we arrive on March 28, the gate is locked; therefore we are unable to remove it.
 
On April 5, you spoke with Oscar in our WM Cares Corporate office he explains an adjustment for the first Trip charge is adjusted. When we arrived the second time, the gate was locked and we were unable to remove the container, therefore only one trip charge is adjusted. Your current balance is $197.62. 
 
In regards to property damage, our records indicate our Route Manager, Jason followed up with your client and submitted a claim to our insurance company.
 
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
 
Very Respectfully,
Victoria H[redacted]
Customer Experience Agent - WM Cares

July 29, 2015
 
[redacted]
[redacted]
Colorado Springs, CO [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office