Waste Management

July 20, Revdex.com Complaint# [redacted] Re: Waste Management Account# [redacted] Dear Mr***, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching our internal records, your account is canceled and at a zero balanceShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Waste Management has indicated there was no error, that in fact their auto-billing system is somehow separate from their customer account systemOn the face of it that makes no sense, a statement the Waste Management employee I spoke with last week agreed withWhat is Waste Management billing against if there is no active account? If a customer has taken the necessary steps to close his/her/their account (which we did), then the burden should fall to the service provider to make sure the customer is not charged for services they are no longer receivingTo let that responsibility fall to the customer is unreasonable and perhaps predatory - maybe the hope is that former clients will not notice the billing is continuing since it's handled by a separate systemIn any event, our next step will be to contact our local media outlets as the public needs to be made aware of this bizarre practice on the part of Waste ManagementRegards, [redacted]

June 12, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello Ms***, I apologize that you experienced issues with the removal of your container, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After reviewing our internal records, you contacted us multiple times regarding the removal of our containersWe reached out to our operations, and they confirmed the removal was completed on 7/8/Our agent Jody, called to confirm the removal and was unsuccessful, and had to leave a messageAgain, please accept our apologies for the frustration caused by this situation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] WM Cares Corporate

August 15, [redacted] Revdex.com File# [redacted] Waste Management Account# [redacted] , [redacted] Dear Mr [redacted] , I am referencing the above-mentioned Revdex.com complaint you filed against Waste ManagementI apologize for your customer experience and appreciate the opportunity to address your concerns We are in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option * Very Respectfully, Victoria WM Cares Corporate [email protected]

[redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted] WM cares-Corporate Office

March 27, [redacted] Prestige Point Atlanta, GA Re: Revdex.com Complaint# [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your claim and appreciate the opportunity to address the problem Route Manager Jesse LoScudo confirmed he spoke to you today regarding your claim; he stated he called Gallagher Bassett and requested they give you a call as soon as possiblePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

February 2, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello Mr***, After further research we have agreed to adjust the $leaving a zero balance on your account Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

April 26, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello ***, I apologize that you experienced issues with your service, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, your account was suspended for non-paymentWe invoiced you on January 17, 2017, and April 19, 2017, and did not receive your payment until April 24, Your account is scheduled to reactivate on May 1, Our agent [redacted] confirmed she spoke to you on April 25, 2017, and explained why we did not serviceIn addition, we alerted our operations team and they confirmed we recovered your trash on April 25, Again, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy Customer Experience Agent- WM Cares

December 28, [redacted] Revdex.com Case# [redacted] Dear [redacted] ***, Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management We are in the process of reviewing our internal records and will provide you with a response; we appreciate your time and patience Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] Respectfully, Victoria H [redacted] Customer Experience Agent - WM Cares Waste Management WGrandview Road, Suite Phoenix, AZ

September 30, [redacted] Revdex.com Complaint# [redacted] Waste Management Account# [redacted] Hello ***, I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them After researching your account, I am working with our billing department to adjust the balance on your accountI will follow up with you once we have confirmation the adjustments are completedAgain please accept our sincere apologizes for the frustration you were caused We are sorry to see you go, and have appreciated you being a valued customer! If you have any further concerns/questions, please do not hesitate to contact usWe hope you will consider doing business with us in the future Very Respectfully, Nancy [redacted] WM Cares Corporate

November 17, [redacted] * [redacted] ***, [redacted] Re: Revdex.com Complaint# [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

May 8, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem After researching our internal records, the balance of $is from January’s invoice and late chargesAccount manager Michael [redacted] issued a credit for the late charges leaving a balance of $Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, Nancy [redacted]

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are researching your account and will respond as quickly as possible If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint $only covers for less than half of the fees I was not toldI would like to be credited $for the setup charge and the administrative chargeThose are the two charges that should be told to a possible customer when they first call for a quote Regards, [redacted] ***

September 14, Revdex.com Complaint# [redacted] Waste Management Account# [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team and they confirmed the container was removedShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

July 15, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

November 6, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns After researching our internal records, a credit applied for the extra pick up; your balance is $Please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy [redacted] WM Cares-Corporate Office

September 29, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Dear Mr [redacted] , This letter is in response to the above Revdex.com complaint, thank you for the opportunity to review your account and address your concerns We apologize for the frustration caused by this situationWe have reviewed your accountPlease refer to your copy of the service agreement and the terms and conditions page, which indicate the potential for rate increases, cancellation process and liquidated damagesAs you are a valued customer, we offered to lower your rate, but a new signed service agreement is requiredYou have declined our offerWe will continue to honor the terms and conditions of this service agreement, including collected liquidated damages should you choose to cancel prior to the renewal date on your agreementShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] WM Cares Corporate

October 30, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem After researching our internal records, your refund for $mailed out on 10/30/check# [redacted] you should receive no later than [redacted] I would like to take the time to apologize for the frustration caused by this situationWe have conveyed your concerns to the call center supervisors for additional training and or coaching of our customer service representatives If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] cares-Corporate Office

July 11, Revdex.com File# [redacted] Waste Management Account # [redacted] [redacted] I appreciate you taking my call this morning and allowing me the opportunity to rectify this situationMy operations team ensures me that you received service Friday in addition to your confirmation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] or [redacted] * Very Respectfully, [redacted] Waste Management Corporate - WM Cares