Waste Management

October 15, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Cordially, Nancy G [redacted] WM cares-Corporate Office

June 4, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] Hello ***, Account Manager Michael confirmed, he submitted the request to adjust $leaving a zero balance on your accountPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512- [redacted] * Cordially, Nancy [redacted] WM Cares-Corporate Office

July 11, Revdex.com File# [redacted] Waste Management Account # [redacted] [redacted] I appreciate you taking my call this morning and allowing me the opportunity to rectify this situationMy operations team ensures me that you received service Friday in addition to your confirmation Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted] or [redacted] * Very Respectfully, [redacted] Waste Management Corporate - WM Cares

April 26, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello ***, I apologize that you experienced issues with your billing, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you reached out multiple times to request that we match the offer of your previous providerOur agent Tonya, reached out to you and advised we would match the offer and adjust your bill $to cover the increase through NovemberAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

October 30, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem After researching our internal records, your refund for $mailed out on 10/30/check# [redacted] you should receive no later than [redacted] I would like to take the time to apologize for the frustration caused by this situationWe have conveyed your concerns to the call center supervisors for additional training and or coaching of our customer service representatives If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] Cordially, [redacted] cares-Corporate Office

Revdex.com: This letter is to inform you that Waste Management has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/31/1:51:PM and assigned ID [redacted] I received the settlement I required Regards, [redacted] M [redacted]

March 3, Re: Revdex.com Complaint # [redacted] Waste Management Account # [redacted] Hello [redacted] , I apologize that you experienced issues with your payment and appreciate the opportunity address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standardsWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, I issued a reversal back to your [redacted] ***, confirmation# [redacted] Please allow 2-business days for the reversal to appear on your credit card statementThank you for bringing this to our attention, and taking the time to let us knowI forwarded your concerns to the [redacted] supervisors for additional training and or coaching of our customer service representativesAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy G [redacted] Customer Experience Agent- WM Cares

Hello [redacted] , In response to your last comment, over the years we have lost contact with you, unfortunately the contact information we had lapsed and never updatedThe only means of contact on your account was your billing information which we utilized; sent a letter asking you to update your contact informationThe account has since been updated and you are listed as our contact personAgain, please accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted] WM cares-Corporate Office

August 8, Revdex.com Complaint# [redacted] Waste Management Account [redacted] Hello Mr [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them I alerted our operations team and they confirmed that our driver recovered your trash todayIn addition, we will monitor your account for a month to ensure you are receiving serviceShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Very Respectfully, Nancy [redacted] Waste Management Corporate - WM Cares

October 15, [redacted] , VA [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option Cordially, Nancy G [redacted] WM cares-Corporate Office

Revdex.com: in reference to complaint ID [redacted] ,I called and talked to the lady and we came to an agreementthanks for your help ***

January 5, [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns [redacted] confirmed he spoke to you today; your service issue was resolvedPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at [redacted] Cordially, [redacted] WM Cares-Corporate Office

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me thank you very much!

October 13, Revdex.com case# [redacted] Re: Waste Management Account# [redacted] [redacted] I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take action to correct them It was a pleasure speaking to you; thank you for confirming our driver recovered the bulk todayShould you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted] Very Respectfully, Nancy G [redacted] Waste Management Corporate - WM Cares

January 6, [redacted] , OR [redacted] Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] , The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your refund and appreciate the opportunity to address the problem Upon review of your account, check# [redacted] was mailed out on 12/31/2014, please allow 5-business days for your refund to arrivePlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option [redacted] Cordially, Nancy G***

June 13, Revdex.com case # [redacted] Re: Waste Management Account# [redacted] Hello Mr [redacted] , I apologize that you experienced issues with the exchange of your container, and appreciate the opportunity to address your concernsAt Waste Management, we are committed to providing exceptional and reliable customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future After researching our internal records, you called in multiple times to have the recycle container exchangedWhen our driver arrived, he determined the recycle container was in working condition and there would be a charge to swap it outOur agent Tonya reached out to our operations and had the container exchanged at no costShe then contacted you and confirmed it was exchangedAgain, please accept our apologies for the frustration caused by this situation Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-option Very Respectfully, Nancy [redacted] Customer Experience Agent- WM Cares

[redacted] was at Mr [redacted] address on October 18th, [redacted] explained the options to Mr [redacted] and offered packages to Mr [redacted] on Propsal [redacted] The card we show customers when we offer the $Trane rebate or the financing is attachedI have also attached the only coupon we offer for installations When [redacted] was told by Mr [redacted] that he would like to schedule the install he made no mention of wanting to finance the project Had he mentioned the financing it would have been explained again that it is one or other option In order to do the financing the office has to pre-approve the person for financing through Wells Fargo and make sure all the paperwork required by Wells Fargo is correct and explained as required by the Truth in Lending Laws Mr [redacted] waited until the installation was complete to mention he wanted the financing When he spoke with [redacted] (office manager) to get approved for the financing he questioned the fact of financing or the Trane rebate but was re-directed to [redacted] so he would be dealing with the same person for all sales questions [redacted] explained to him that it was financing or the Trane rebate and he seemed to understand [redacted] went as far to offer to give Mr [redacted] the $in coupon instead of the $since we want our customers to be happy He signed the contract with the $coupon and a total due of $ He paid the $deposit and we charged $to his Wells Fargo account [redacted] wrote in the Thank you letter explaining it once again to make sure he understood his total billAny questions can be directed to [redacted] or [redacted] ###-###-####

[redacted] *, Re: Revdex.com Complaint# [redacted] WM Account# [redacted] [redacted] ***, In response to your last comment, our billing department confirmed, check # [redacted] for $went out todayPlease accept our apologies for the frustration caused by this situation If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at ###-###-#### option * Cordially, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and have determined that this proposed action would not resolve my complaint.We have reported more failures than just that and have not bothered to waste more time reporting others as we tired of claims that pickup was early, regardless of the fact that we had the bins out the night before, or that there were mechanical failures The low quality of service is THE reason for us switching to another service provider, one which is highly recommended in our neighborhood accompanied by series of reports of dissatisfaction with WM's level of service

Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option Cordially, [redacted] WM cares-Corporate Office