Waste Management

June 26,
Re: Revdex.com Complaint# ***
WM Account# ***
Hello ***,
In response to your last comment, Senorina confirmed she attempted to reach you; was unsuccessfulShe stated she left you a voice mail; if you have questions or comments regarding this matter, please feel free to discuss it with her at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

August 6,
*** C ***
*** *** **
*** ***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***-***
*** C ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Route Manager confirmed, he is sending driver out today to pick up the doors, please place them out on the curbPlease accept our apologies for the frustration caused by this situation
If you have specific questions regarding the agreement, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
We appreciate your refunding the unused portion of our previous payment However:we requested our service to be canceled on *** ** not *** * Your Service Rep is the one who changed that date without our consent.the credit card we used to pay our bill on *** *** *** is no longer active due to breach of ***'s system Please mail us the refund to our service address:
Regards,
*** ***

May 26,
*** ***
*** *** **
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your service and appreciate the opportunity to address your concerns
Upon review of your account, we suspended your service for nonpayment on ***, because your February invoice#*** was days past dueOur collections department has tried to reach you regarding the past due balance of $***; has been unsuccessfulHowever, our driver continued to service as a courtesy
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
Nancy G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Not sure what service issue was resolved. They actually picked up the trash on the scheduled day. However, I still need a credit issued for the missed pickup on **/and I would like a full credit for the incomplete pickup on **/or an explanation of how the $credit was calculated. I would also like some credit issue for the trash bags I had to use during those weeks due to the trash can not being picked up
Regards,

October 23,
*** ***
*** * *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# *** *** *** *** *** *** ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint
you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

March 2,
*** ***
*** *** ***
***, CO ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like
to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Cordially,
Nancy G***
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Sunday, March 12, 11:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #***I am have heard from WM regarding the complaint and consider the matter closed. Thank you for your prompt response. *** ***

February 25,
*** and *** ***
County Road
Celina, TX
Waste Management # *** *** ***
This letter is in response to Revdex.com Case# ***
*** *** signed a Service Agreement (“Agreement”) with Waste
Management of Texas, Inc(“Waste Management”) which t*** effect on October 01, Pursuant to Section of the Agreement, the initial term of the agreement is for twenty-four (24) months and the Agreement automatically renews for an additional twelve (12) month renewal term if Mr*** does not give Waste Management notice of termination ninety (90) days before the expiration of the initial termMr*** failed to give Waste Management notice of termination within Section 2’s allotted time periodTherefore, the Agreement automatically renewed for an additional twelve month term on October 1,
Although the Agreement automatically renewed for an additional twelve month term, Mr*** elected to cancel the Agreement; per Section of the Agreement, Mr*** will contractually owe liquidated damages (most recent monthly charges multiplied by three months)
Waste Management and Mr*** did not come to a mutual agreement and we cancelled his account on February 13, 2015. Attached please find a copy the Liquidated Damages letter and service agreement
If you have any questions, please contact me at (713) 512-6200. Thank you
Cordially,
Victoria H***

July 22,
*** * ***
*** *** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** * ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management
I apologize that you experienced issues with your cancellation request and appreciate the opportunity to address your concerns.
Account Manager Penny confirmed your account cancelled effective 07/22/2015. Please accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** **
Cordially,
Nancy ***
WM Cares

October 11,
Revdex.com Complaint # ***
Waste Management Account # ***
*** ***
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately take
action to correct them
The $resume charge on your invoice is a one-time charge to cover the costs of reinstating services on your accountWhenever an account is put on hold due to non-payment, and then later reinstated, there are costs associated with the re-mapping of routes and notification of drivers, which are not built into our regular ratesThis charge is referred to on all our invoicesAs a one-time courtesy, I issued a credit to waive the chargeWe recommend setting up auto pay at WM.com to avoid any future reactivation charges
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] ** ** *** ** *** *** **
Very Respectfully,
Nancy G***
Waste Management Corporate - WM Cares

February 5,
*** ***
*** *** *** **
***, ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com
complaint you filed against Waste Management. We would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option *
Cordially,
*** ***
WM cares-Corporate Office

February 28,
Hello ***,
This letter is in response to your Revdex.com complaint # *** regarding your service concernI sincerely apologize for any frustration you may have experiencedAt Waste Management, we are committed to providing exceptional and reliable
customer service, and the customer service you received certainly does not reflect our standardsWe have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future
Upon reviewing your account, you called multiple times to report that your trash was not serviced and requested a Route manger call youDavid reached out to our operations and confirmed route manger Shawn came out to your home to determine what was causing the service issues. Shawn confirmed he would be coaching our driver to ensure we do not miss your trashIn addition, David will continue to monitor your account for the next month to ensure your service is completed.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

August 14,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com Complaint# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management. We would like to provide you with our
response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy G***
WM cares-Corporate Office

September 28,
*** ** ***
** ***
*** ** ***
Revdex.com Complaint #***
Re: Waste Management Account #*** ***, ***
Dear Ms*** ***,
I wanted to take this opportunity to most importantly,
apologize for your recent service experienceWe take these concerns seriously and took immediate action to correct them
Upon review of your account, our operations team confirmed that we serviced your trash and a route supervisor contacted you. Our driver was alerted to the situation to ensure service without interruption going forwardBecause you are a valued customer, I adjusted your October invoice leaving a zero balance. Your next invoice will be due in January
Once again, please accept my apology for the frustration this caused youShould you have additional questions you may reach me at 713-512-option
Very Respectfully,
Nancy ***Customer Experience Agent- WM Cares

May 12,
*** ***
*** *** *** *
*** *** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
The Revdex.com has contacted us to let us know about the complaint you filed against Waste
ManagementI apologize that you experienced issues with your billing and appreciate the opportunity to address the problem
Upon review of your account, a credit applied for $bringing the account to a zero balancePlease accept our apologies for the frustration caused by this situation
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-*** *
Cordially,
*** ***

January 22,
*** ***
*** ** *** ***
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
Management. We would like to provide you with our response
We are researching your account and will respond as quickly as possible
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** option
Cordially,
*** ***
WM cares-Corporate Office

May 27,
*** ***
*** *** ** **
*** ** ***
Re: Revdex.com Complaint# ***
WM Account# ***
*** ***,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste
ManagementWe would like to provide you with our response
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** **
Cordially,
Nancy Giblin
WM cares-Corporate Office

August 23,
Re: Revdex.com Complaint #***
Waste Management Account #***
Hello Casey
I wanted to take this opportunity to most importantly, apologize for your recent service experienceWe take these concerns very seriously and will immediately
take action to correct them
It was a pleasure speaking to you today; thank you for confirming the delivery of your containerPer our conversation, I will follow up a call with you on Friday to ensure your container is serviced
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-option
Very Respectfully,
Nancy ***
Waste Management Corporate - WM Cares

*** ***,
The Revdex.com informed us about the complaint you filed against Waste ManagementI apologize that you experienced service issues and appreciate the opportunity to address your concern
We are in the process of reviewing our internal records and will
provide resolution; we appreciate your ***e and patience
If you have questions or comments regarding this matter, please feel free to discuss it with me at *** or by phone at *** *** *
Cordially,
*** ***
WM cares-Corporate Office