Way Auto Body

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowAgain, there words and my response to each point: All participants and Group Leaders sign a contract between themselves and EF A copy of this can be found at [redacted] I went to the site and no such contract foundFurther, discussing it with my group leader, and another we are friends with no contract of any kind signed by either so please produce such a signed document, from my group leaderLastly when we asked if EF Tours knew we were assigned an untrained leader they acknowledged they were aware but still confident in herHere is that question and response from the again attached email with your company As I said before, when I questioned her about leaving my child alone in Atlanta because she was afraid the rest of the group would miss their connection she described being overwhelmed and unsure what to do.Was EF Tours aware of the new group leader for the return travel and did they have any way to get in touch with her, and she you, if a problem arose? / Why was the change in group leader to one not trained by EF Tours even authorized?We were aware of this designated chaperone, [redacted] ***, who would accompany this group Mrs [redacted] has been a chaperone on a previous trip, and was knowledgeable about navigating the airport with the group, and comfortable with the responsibilityShe has not been on one of our Teacher Training Tours but not all of our teachers attend these tours as they are optional and not a requirementAdam did also call out to this chaperone to give her further instructions and ask if she had any questions or concernsShe had all of the emergency contact info on getting in touch with EF and felt as though everything went smoothlyThis was communicated to us that Mr [redacted] had discussed this with the parents of the group.EF offers a day in depth training program for all first time Group LeadersThis is designed to help our Group Leaders prepare for taking students abroad and to make the most of their EF tour This helps them set expectations on hotels and meals, how a tour works, the role of the Tour Director and how to lead a safe, group tour.Offers but apparently doesn't care if the knowledge past is used or not as documented here.We have followed up directly with your daughters Group Leader to make sure he is aware of all our policies.He informed us that he was never even told he had to stay with minors in accordance with your Safety Handbook, again attached here, stating he must stay with the childrenHis only apology, and that of EF Tours as well, is that we weren't aware of his plans to leave them unattended for hours each day, by his own description, in direct violation of the Safety HandbookHe went on to say the requirements set forth in that handbook were nowhere to be found in his paperwork.Please feel free to contact EF directly with questions or concerns.As you can see by the attached email I have and did not receive anythingHeck it took emails just to get answers to five simple questions referred to hereinSimply stated EF Tours continues here what they did in the attached email, just keep talking with no real answerEF Tours Safety Handbook specifically, and reasonably, requires group leaders to stay with the children at all times, read it for yourself in the attached picture, but when they find out a leader did not comply, they do nothingAccording to the three group leaders we've discussed this with all of them state there are no requirements, no contracts, and the optional training doesn't cover this.If you want your child to travel abroad with a teacher more concerned with getting a free trip than your child's safety this is the place to goIf EF Tours has anything to counter my claims with they would but the facts are hard to get around, and our group leader is already planning next years trip – we have his itinerary.Show me my group leader's contractTell me how he was allowed to violate your own Safety Handbook's policyTell me how an untrained leader came to be in charge of my daughter and some other minors, and tell me why he's being allowed to plan another trip Regards, [redacted] ***

Thank you for your response We are very sorry to hear that you are no longer able to travel While we understand there are always unknowns when traveling, EF has staff on the ground in every major city on this tour along with a full time tour director for your group who is very well versed in leading a group of this size For these reason and more EF and your group leader are confident that we can run a safe and successful tour We had received word from you on 03/24/that you were no longer going to be traveling At that time, you were days away from a tour that we have been planning for quite some time EF is unable to refund any money paid into the account as the trip is far too close to departure If you would like to review EF’s standard cancellation policy you can do so at [redacted] If you would like to discuss this further, please feel free to contact us at 1- [redacted] EF Tours

Thank you for contacting us We have reviewed your information and understand you are in a tough position A customer service representative will be contacting you shortly to see what else we can do to help you If you would like to contact us please feel free to call 1- [redacted] .Best, EF Tours

Hello,Thank you for your responseWe are confident in the options that we have provided travelersThe voucher offers the option to redeem with Go Ahead Tours, College Study Tours, College Break Tours and explore america student toursThese divisions give options for families to travel at any age regardless of the connection to a schoolGo Ahead tours offers adult experiences both within the US and abroad, College Break and Study tours offer travel opportunities for 18-year olds and Explore America provides an educational experience within the USThe vouchers are transferable between all of these divisions and can be used by another family or community member offering the chance to sell the vouchersBest,***

Thank you for reaching out and expressing your concerns with our Global Travel Protection Plan as well as our cancellation policyWe are very sorry to hear that you felt misinformed about our policies as we never want our customers to feel this wayWe try to make our policies accessible and clear on your online account as well as our website so as a consumer, you never feel misinformed.Attached are our Global Travel Protection Policy and our Booking Conditions which outline our cancellation policy for you to review on page Our Global Travel Protection Plan covers some financial situations; however, it is not a ‘cancel for any reason’ policyWe deeply apologize if someone told you it was.We would love for you to still have the opportunity to travel and this is why when you had spoken with our Traveler Support Team for the first time on January 26th, when you cancelled, they offered some solutions such as utilizing our fundraising tool called TripFunder and/or speaking with your professor leading the program about Financial Aid or scholarship opportunitiesWe also have an option called ‘cancellation with replacement’ that we are still willing to honor until March 29th, if you find someone to take your spot on the program (you can view this option on page of the attached cancelation policy)This choice would save you $in cancellation feesAnother option is if you change your mind and would still like to travel, we can reapply your cancellation fees towards the total program amount if you reinstate before March 29th, The last option you have is to contact the Travel Protection company (the phone number is on page of the attached Global Travel Protection Benefits Guide) and inquire about whether or not your cancellation reason could be coveredIf it could be covered, you can file a claim to get reimbursed for the $cancellation fee.Again, our sincere apologies for any miscommunication that may have happened in regards to our Global Travel Protection Plan and cancellation policyWe will strive to be more clear and transparent in the future.If you have further concerns, please contact EF College Study directly and we would be happy to speak with you more in-depth about the possible solutions outlined above.Best,EF College Study Tours [redacted] Traveler Support and Experience Manager,EF College Study Tours / EF/50Celebrating Fifty Years EF Education FirstEF Center Boston [redacted]

Thank you for being in contact, we were disappointed to hear that you were unhappy with your EF experience.EF Tours are designed for students, the objective is to give students the confidence to see the world and make the most out of every destination that is visited.There is a lot of walking
typically each day, between 5-milesGroups travel by coach bus and public transportation in larger cities.Groups are typically on the go every day and there may not be a lot of time for shopping, and meals may be quick in order to fit everything in.We have created an adult expectation setting document to help adult travelers prepare for tour. It is attached below:***You mentioned missing activities that were paid for, your group missed the Windsor Castle activity and all travelers have been refunded. Please let us know if you have not received this refundWhen I looked into the notes, I understand it was your grandson who was ill and you stayed behind to take care of him, as his chaperone. Can you please confirm this was the case?The Role of the Tour director is to provide logistical support, as well as commentary and share information about local culture.Any ill or injured participants must be cared for by the Group Leader or other adult chaperones, this is not the role of the EF Tour DirectorOur Traveler Support Department would be happy to speak with you about any concerns about travelers being left behind or specific hotel feedbackSincerely,EF Education

Thank you for contacting us We have reached out to our College Break division and asked them the remove you from all mailing and call lists Thank you, EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the
response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
All I ask is to get a refund of my moneyNot to be toyed around and wait for one of you to call meI would like a full refund $dollars. I was only signed up for less than a monthi only made paymentsI would like to have a full Refund.
Regards
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I dont believe anything in regards to this responseI received a check dated the 15th of October for $300, which to me means your company had no intentions of ever working things out with meI would like to speak to someone higher than a manager at this point
Regards,
*** ***

Thank you for contacting us We are extremely sorry that you had to cancel ***’s trip. The cancellation fees take into account the large amount of planning that goes into our tours well before they ever leave. If things change for *** and she is available again for the
tour, we would love to have her rejoin. You are required to read and agree to EF's standard booking conditions upon enrollment, which you signed on 08/14/ These booking conditions include our standard cancellation fees These can be found at www.eftours.com/BC If you have any other general questions, please contact our customer service department at ***, Sincerely, EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Rejection - please add my comment to my complaintThanks! As stated in my initial complaint we are only interested in a refund - your suggestions and amendments at this time do not interest usAs stated before your representative (as you stated one who I talked to on December 10th) was unprofessional and unknowledgeable, and no none of my concerns were addressedPlease note that we expressed our reservations at the meeting called by the teacher/group leader of the school in November, after the attack (stated in my initial complaint), and no representation from EFT tours was present then, or options provided, so I'm not sure when this amendment to your policies, came into play since even your own representative knew nothing about it, teacher/group leader, and its not noted on the websiteWe are not a travelling family and this was going to be a trip for my daughter to attend, and she now has anxieties, so putting her on a plane at this time, or near future, hundreds of miles away from her family is not option for usAnd what purpose does it serve EFT tours to force us/her into going on this trip?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]It does none of us any good to state what a family room is nowYour staff told me we would have three singles or sometimes tw singles and a cotYou need to better train your staffHowever trading falls on your company to doInstead of constantly blaming the group leader, you should have done better trainingThey are your representatives and giving them free trips is paymentYou did not address the failures on the trip that you owe me forYou owe me a replacement of many parts of the tripYour owe me at least $Your bad reviews are really starting to flood the InternetYour complaints on the Revdex.com are such a small fractionMost of your good reviews are done by your free travelers/group leadersI understand that travelers simply give up talking to you because you give the same generic answers to complaints but you owe me too late an amount to just forgetYou didn't address any of your failures to deliver the product promised, advertised and paid for in good faithIf you don't want us to try to fix this with your sister company then you owe me $cash
Regards,
*** ***

Thank you for contacting us We are extremely sorry that *** trip had to be cancelled The teacher, in this case, felt it would be in everyone's best interests to change one of the locations from Paris to Venice The trip is still scheduled and travelling to the other cities
within the original itinerary You are required to read and agree to EF's standard booking conditions upon enrollment, which you signed on 04/23/ These booking conditions include our standard cancellation fees These can be found at www.eftours.com/BC If you would like to reinstate *** back onto the trip or if you have any other general questions, please contact our customer service department at *** Sincerely, EF Tours

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***When I receive the check in the amount of $106.00, at that point I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank youFour trips were purchased, which means flights and hotel accommodations for four separate individuals. To complete an enrollment, booking conditions are signed for each individualOur booking conditions apply to each account and the cancellation fees apply to each account.Sincerely,EF Education

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Yes, I did finally receive a refund check so the matter is financially 'closed' However, until they admit stringing me along, telling me it was a glitch in their system, lying to me repeatedly and never having a manager speak to me directly They had me on plus minute holds and a bunch of kids taking the CS callsAll potential travelers and clients should beware they are unwilling to admit any fault or mention how they plan to resolve the concern(s) going forward They religiously take your money every two weeks, but struggle with giving it back in a timely fashion Partial credit card payment refund WAS received in just a few days But they lied to me several times and even to the trip organizer about my check being 'in the mail' on Both Feb and Feb Obviously, their leaders are cowards to avoid talking w me and simply admitting what happened and how it will be resolved going forward I complained to resolve this for future clients otherwise I would shut up after getting my money
Regards,
*** ***

Hello, I am sorry ***, we have not recieved your messageDue to your unexpected complications, we will refund half of the $cancellation feePlease view the booking conditions at www.eftours.com/bcThanks,***Customer Relations

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was missinformed about the insurance I was told by purchasing the insurance I would be covered if we could not go to our destination due to an unforeseen event like a terrorist attack This was told to me by the teacherI was later told that I signed an on-line agreement stating I would pay five hundred dollars if I cancelled I feel this was a sales tactic used to falsely lure me into a since of security in order to purchase my tickets Who charges to cancel a trip five months away Nobody This company is making profit off of its cancellations and using teachers that have ulterior motives to pitch their sales I feel this is unfair sales tactics with hidden fees I would bet this company has huge profits just from the cancellations and high fees
Regards,
*** ***

Hello, We placed a stop payment on the check because a dispute was placed on the credit card charge. We are not able to issue another check until this dispute is removed as it would result in a larger refund than the amount of the monies paid. Please contact EF Education with any further questions.Thank you