Way Auto Body

Thank you for contacting usWe are sorry to hear that you are unable to travel with us on your scheduled Belize tourUpon your enrollment you opted for our Automatic Payment Plan, self-selecting the 1st of each month as your charge dateYour first monthly payment of $was drafted on September 1, As for our cancellation policy, I apologize for any confusion you may have experiencedOur cancellation fees are a bracketed system and increase the closer you get to departureThese cancellation policies have not changed from those in which you agreed to upon your enrollment on August 11, You can view our full cancellation policy at [redacted] Should traveling at a later date be something you are interested in we’d be thrilled to explore options with you! Please feel free to contact our Customer Service Team at [redacted] with any other questions or concerns.Best , EF College Break

Hello, This message has been directed to the wrong companyAs mentioned, I will direct this to the division that manages student toursI am not able to process refunds on behalf of college break groupsI will ask that they reach out to the customer.Thank you!***

Thank you for contacting us. We are sorry that you had to cancel your tour. We try to make our booking conditions and cancellation fees clear on our website, in our literature, and during the online enrollment process. It looks like you had signed our booking conditions on... 04/30/2015 when your account was opened online. The cancellation fees take into account the planning and costs associated with arranging a 12 day European tour. If you would like to review the booking conditions, please visit www.eftours.com/BC. Thank you. EF Tours.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I absolutely refute both the offer and the fact that the company says that they reached out to meI have no missed phone call, nor a voicemail from anyone from this companyI feel like they are playing games and are not owning up to the fact that the way that they charge individuals who can no longer make the tripWhat my major dispute is, is the fact that had I only deposited $into the business then only $would have been chargedBecause we are fortunate enough to deposit more, they want to take moreThe cancellation policy only states the initial $and the $I refuse to believe that the other protection plan fee is viable when not only does it not state it in the policy, but it is again also less than weeks from the initial date to the date of cancellationThis company and its representatives are extremely unprofessional and are running a scam to take as much money as they canI would prefer all of my money back, but am willing to accept a total of $which is the amount I should be receiving with the posted fees from the website Regards, [redacted]

Thank you for your response We are sorry to hear that you are unable to travel with us It looks like when you had originally called in, you were inquiring about cancelling due to a job loss The customer service representative who you spoke with explained you would be able to file a claim for any cancellation fees from EF Please visit [redacted] or call our customer service department at [redacted] 1-800-665-to discuss this further Thank you EF Tours

Thank you for being in contact about your concernsAll travelers must sign that they agree to our booking conditions before they can register for a tour with EF Education You agreed to EF's terms and conditons on 05/27/when you registered A copy of this policy can be found at www.eftours.com/BC Please contact EF Traveler Support with any questions or concerns Sincerely, EF Education

Thank you for contacting us again It looks like you have spoken with a manager in our customer service department who explained to you will be receiving a refund for the two hotel nights that had insufficient heat for both you and your daughter If you have any other concerns please let us know by calling [redacted] EF Tours

Thank you for reaching out and expressing your concerns We apologize if you are unsatisfied with our cancellation policy Upon enrollment online on September 30th, 2015, you agreed to our booking conditions which clearly outline our cancellation policy as follows EF' Standard cancellation states that days or more prior to departure you will receive a full refund, less the $non-refudnable deposit, all non-refundable fees and a $cancellation fee Another option is EF's cancellation with replacement option that if another individual replaces you on tour, at days or more prior to departure, you receive a full refund, less the $deposit and all other non-refundable fees EF's Booking conditions are also available for your reference on your online account found under "forms and resources." It states next to the booking conditions link " These terms and conditions must be read by every traveler on an EF College Study Tour." We do not allow individuals to travel unless they have signed our booking conditions The Traveler Support Team spoke with you on November 16th, and reviewed our standard cancellation and cancellation with replacement options and sent you a follow up email including our booking conditions The cancellation fee should have been $( $non-refundable deposit, $for our Global Travel Protection and $cancellation fee.) Since you have paid $towards the program, we have made the exception to waive the additional $and offered you the opportunity to find someone to take your spot This option would reduce your cancellation fee to $ If you have further concerns, please contact EF College Study Best, EF College Study Tours

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Based on the fact that the trip is over a year away, their explanations of charges do not make sense to meI feel it is a ploy to gauge money from parentsI would like to see the date that insurance was purchased for a trip so far awayAlso when you look on their website the only charge you see for cancellation is the $early enrollment feeAlso I need to cancel the trip because I am unemployed and getting a divorce and can no longer afford to make payments.Regards, [redacted] ***

Thank you for contacting us All participants sign a copy of EF's booking conditions when they register for a tourThe Booking Conditions outline our cancellation policies A copy of this policy can be found at eftours.com/bc Please feel free to contact our Traveler Support Team with any other questions or concerns Sincerely, EF Education

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Thank you once again for your response I am sorry that you do not agree with our decision regarding the cancellation with replacement policy Our team has made it very clear that we will continue to follow up with this account on your behalf, and notify you when a replacement is found We will then credit you back the $ Best, EF Tours

Thank you for reaching out to us We will send the refund check once the credit card dispute has been removedUnfortunately, we are not able to issue a check until that happensPlease feel free to contact our Traveler Support Team with any other questions

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.A deposit of $was left and we gave days notice that my daughter could not make the trip It was confirmed at the time that arrangements had not been made or confirmed so there is no reason for the company to keep the entire deposit I would accept not being refunded the $fee and a cancellation penalty of $500; I think that is more than reasonable The company should refund my daughter the balance of approximately $ The offer that was made was of no value since she is leaving HS, and I was under the impression from the group leader that the company would be calling me back Additionally, I was sold an insurance policy by this company that I never received This company has many Revdex.com complaints and many complaints in other places and after this experience I understand why Regards, [redacted] ***

Thank you for contacting us We are extremely sorry that you had to cancel Makanna’s trip The cancellation fees take into account the large amount of planning that goes into our tours well before they ever leave You are required to read and agree to EF's standard booking conditions upon enrollment, which you signed on 11/19/ These booking conditions include our standard cancellation fees These can be found at www.eftours.com/BC Please review all the general exclusions regarding the emergency cancellation insurance at www.eftours.com/coverage If you have any other general questions, please contact our customer service department at [redacted] Sincerely, EF Tours

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I paid to be a traveler not chaperoneHowever no it was not my grandson that was left behindIt was another travelerMy grandson became ill after staying in a grotesque room you booked us intoBut was forced to travel I'll after a night that we were unable to find anyone to even tell that we needed helpIt was another traveler that was to be left behind alone to find thier way across a large strange city aloneIt was the place of your staff/director/group leader to care for travelers not other paying travelersThe excursions were part of the experience you promoted and charged me forRefunding them individually doesn't replace the overall experience that you charged me for and I paid forBut I see that you didn't offer to refund the amount charged for the overnight sleeper train or the missed mealsAnd where is the compensation for the multiple connection and hours spent in airports before we even left the United States There is no mention that you combined us with another larger group from Colorado and that our so called free time was when your director left us to take them on thier seperate excursionsYou also haven't addressed how our time was used driving hours from the tour location to stay in those nasty hotels or the slack of service we recieved once we got thereYour tour failures are greater than are listed here but I have talked to you about them and I keep hearing the excuse that this was a teen tour and that wasn't the right product for us but you sold this product to us knowing that we were adult travelersYou haven't mentioned that even though I paid full price plus some that I never had a bed to myself even though I paid for my roomI should have asked for a full refund but was trying to work with you and meet you half way but have not shown any desire to do your part to make this right [redacted] you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]

Thank you for your correspondence. We are very sorry to hear that [redacted] will be unable to travel with us. It looks like when you spoke with one of our representatives on July 15th, 2016 they reviewed with you the cancellation policy that you are referring to. You had $2,578 paid into... the account for [redacted] and EF refunded back $2,028 electronically on 07/18/2016 in accordance with the cancellation policy outlined in our booking conditions. If you need further clarification on this please contact us EF Tours at [redacted] Best, EF Tours

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I asked that the balance that was owed me be given to me in the form of a voucher if not refunded but have not received any guarantee that would happenThe company made statements regarding their policy but did not address my concernsMy daughter was terrified by the Paris attack and state dept warning and didn't want to go because she was afraidWhat was the purpose of purchasing the insurance if we can't cancel in light of such an event? I am asking for a resolutionI would like the balance that was withheld to either be refunded or given to me in the form of a voucher or creditThank You! Regards, [redacted]

Thank you for being in contact Our insurance policy covers cancellation due to many reasons A complete list of coverage can be found at eftours.com/coverage.We have a peace of mind policy that allows groups to change their tour or date for any reason.This decision needs to be made a group level The tour group your daughter signed up with traveled on their tour to Paris.At this time, we cannot provide a refund or credit for future travel to your daughter.Please feel free to contact EF with any questions or concerns.Thank you

Good morning It looks like you have resolved this with one of our traveler support specialists If you have any other questions please feel free to contact our customer service department at [redacted] Best, EF Tours