Wayfair, LLC

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify our error, we offered to provide several alternative couches at the original price paid for the [redacted] Right Hand Facing SectionalWe also offered to provide a significant discount on any other sofa the customer likes.We unfortunately encountered a pricing error with [redacted] Right Hand Facing Sectional, and as a result the customer’s order was cancelled and all pending charges reversedWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureAdditionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer to apologize and offered a discount off a future purchaseIf the customers have any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience the customer has been experiencing with her order The customer placed her order for on September 19th, Due to a site error the order was priced and processed for only one portion of the [redacted] Daybed with Trundle, despite the listing stating it would be the complete itemThe customer received the one box for the item on September 25th and promptly contacted us to notify us of the missing carton One of service representatives ordered a replacement part for the customer without knowing that the order was processed for only the one boxThe manufacturer then notified us of the issue and we offered the customer a return for a full refund or a discount to keep the item as isThe customer decided that they wanted the rest of the daybed with trundle, we have since ordered the rest of the bed at no additional cost to the customerThe replacement box is currently in transit to the customerWe sincerely apologize for this issue and for the inconvenience the customer has experienced with her orderWe have been in contact with the customer and are actively working on resolving this issue for her.If the customer has any additional questions or concerns he may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderOn January 30, the customer notified us that the Mercury Row Bedroom Set arrived missing pieces and damagedWe provided replacements in order to rectify the situationSadly, these replacements also arrived damagedIn an effort to rectify the situation, the customer has been provided a full refundWe have been in contact with both the customer and the carrier to arrange the piof the items, which are scheduled to be picked up March 8th after 4:00PM.We have reached out to apologize for the inconvenience and troubleIf the customer has any further questions or concerns, she may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience this customer has experienced with their orderIt is never our intention to mislead our customers and apologize for our listing errorThe customer placed her order for two [redacted] 29" Bar Stool with Cushion from our clearance centerUnfortunately, at the time of the order, the listing showed that the customer was purchasing two sets of two chairsWe apologize for this confusion and are working to improve the clarity of our listings in our clearance sectionThe customer has since been refunded in full for our errorWe sincerely apologize for the many difficulties the customer encountered with her order and appreciate her reaching out to us in order for us to get this resolved for herIf the customer should have any additional questions or concerns she may contact [redacted] We hope this information has been helpful in resolving the complaint.Best Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with this misinformation on our siteIn an effort to rectify the situation we have extended the customer a $Wayfair Gift CardWe unfortunately encountered a pricing error with the Nob Hill Club Chair by [redacted] and as a result we were unable to fill the order for the chairs at the pricing the customer had inquired aboutWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the futureWe reached out to the customer to further apologize and as a gesture of our sincerest apologies we have provided a $gift cardIf the customer has any additional questions or concerns he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersThe replacement table has arrived at the local delivery agent on June 26, and the customer will be contacted within business days to schedule delivery.We reached out to the customer to further apologize and to facilitate the delivery of this merchandiseIf the customer has any additional questions he may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's original order arrived damaged on May 17, and as a result we initiated a replacement orderWe experienced a backlog in our freight network along the route, and agree the delay with the customer's order is unacceptableThe customer's [redacted] Platform Bed has been located and was delivered on June 21, with a defective partWe reached out to the customer to further apologize and to offer a replacement for the defective part, as well as additional compensation for the inconvenienceIf the customer has any additional questions he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have ordered the customer a replacement Center Island Table TopWe handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn March 25th, the customer notified us that the Center Island Table Top she ordered and received was defectiveWe promptly ordered the customer a replacement table top with an estimated ship date of March 31, Regrettably, we were unable to ship the replacement top before March 31, We understand the customer’s situation and agree the delay is unacceptable.We reached out to the customer to further apologize for the trouble and ordered the customer a replacement table top as well as upgraded the shipping at no additional cost to the customerIf the customer has any additional questions, she may contact [redacted] at ###-###-####We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her orderThe customer placed her order for [redacted] - Sleigh Bed on June 25, The customer contacted us on July 21, to notify us that her delivery arrived and was missing a part of the bedWe promptly ordered the customer a replacement part to be shippedThe replacement part needed were shipped on July 28th and delivered on August 1st under [redacted] tracking number [redacted] We have reached out to further apologize for the delay and confirmed that the customer received her orderIf the customer has any additional questions she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the inconvenience our customer has experienced with her Wayfair orderIn an effort to rectify the situation we have offered to place an order for six chairs at no additional cost to the customer.We strive for excellence on every order and work to ensure that we provide the most up to date and accurate information on our site for each of our productsRegrettably, we experienced a listing error that indicated that the dining table came with six chairs; however, our customer's order was priced and processed for the dining table onlyWe sincerely apologize for any inconvenience caused to our customer and have updated our site listingWe have reached out to the customer to further apologize for the experience and we have offered to place an order for six chairs at no additional cost to the customerWe are awaiting the customer’s confirmation on which type of chairs she would like (either side or counter).If the customer has any additional questions or concerns she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:Attached is proof that I have NOT received the credit Not only have I NOT received the credit I NEVER confirmed with [redacted] that I DID receive it She LIED in her response! I am considering taking legal action at this point I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

To Whom It May Concern, We sincerely apologize for the trouble the customer experienced with her orderThe customer's order has been cancelled and her pending charge of $has been voidedWe do our best to ensure that our products are listed with the correct and most up to date information Regrettably, when the customer placed her order for the Laguna Piece Fire Pit Seating Group with Cushion, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct priceWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her order As requested by the customer on 1/5/the we cancelled the backordered England Drawer Dresser with Mirror and assisted the customer in ordering the Jackson Drawer Dresser with Mirror.We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is backordered without prior notice On 12/18/the customer was notified by email that her replacement order for England Drawer Dresser with Mirror was placed on a backorder for several weeks On 1/5/the customer decided she would rather order a different dresser and mirror and we ordered it for her and matched the price of the dresser that was backordered We also upgraded her delivery service to Full Service Delivery and Assembly free of charge We have been in regular contact with the customer since that time.If the customer has any additional questions or concerns she may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have looked through the funds of this order and see the refund has processedRefunds typically process in 3-business days after an order is returned to usThe [redacted] - Sectional was picked up on 1/16/and should have been refunded by 1/23/Unfortunately, there was a delay in this refundWe have looked into this and see now that the refund was processed on 1/26/and the customer should see it in her account shortly.We reached out to the customer to further apologize for the trouble and provide the ARN (Acquirer Reference Number) for this refund, which her bank can use to find it if she is does not see it shortlyIf the customer has any additional questions, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with his orderThe customer's order has been cancelled and his pending charge of $has been voidedWe do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed his order for the CorkComfort 11.63" Engineered Cork Hardwood Flooring, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct priceWe have reached out to the customer to further apologize and as a gesture of our heartfelt apologies we have provided a gift card to use on a future purchaseIf the customer has any further questions or concerns, he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we fully refunded the customer for the Germain Piece Reversible Comforter Set, and have sent her a new comforter set at our costWe handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn June 24, the customer notified us that she washed and dried the Germain Piece Reversible Comforter they ordered and a fire had started in the dryer and the quilt meltedWe contacted the manufacturer of this item, who stated that they have not had any reports of this occurring.In an effort to help the customer and determine how this occurred, we have requested several pieces of information from the customerOnce we receive that information we will know better how to proceedWe have also offered to contact the manufacturer of the dryer once we have this information due to the time constrains in the customer's schedule.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, they may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have coordinated a deliver after 5:00pm with our delivery agent.The customer placed his order for the Ocean Club Lagoon Console Table on 3/31/On 4/18/the customer notified us of delivery time conflictsWe promptly reached out to our delivery agent to coordinate a delivery that would work for our customerWe sincerely apologize for any inconvenience and agree that more of an effort to accommodate should have been made originally.We have reached out to the customer to further apologize for the frustration caused and accommodated a delivery for 4/26/after 5:00pmIf the customer has any further questions or concerns, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaintKind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with this listingDue to the inconvenience this situation has caused, we offered to provide the customer one of the alternate options available at a significant discountThe sale for the [redacted] Solid Wood Adirondack Chair was only available on certain colors, and unfortunately only while supplies lastedThe inventory available on Wayfair.com is updated in real time, and unfortunately this particular product did sell outWe truly regret when this type of situation occurs, however we are subject to the availability of inventory from our suppliers Additionally, per our order acceptance policy, "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customerVerification of information may be required prior to the acceptance of an orderPrices and availability of products on the Sites are subject to change without noticeErrors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)" [redacted] We reached out to the customer to apologize and offered a discount off a future purchaseIf the customer has any additional questions or concerns they may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concesincerely apologize for the trouble the customer has experienced, and in an effort to resolve the situation we have ordered the necessary parts to complete the original bed, and processed an additional discount for the extended wait for replacement partsThe replacement parts are estimated to ship by June 26, 2017, and estimated to arrive by July 3, We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service specialist will continue to work with the customer to resolve the complaintIf the customer has any further questions or concerns, she may contact [redacted] , at [redacted] .We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We would like to apologize for the continued inconvenience the customer has experienced with her Wayfair credit card account.Regrettably, we are unable to provide the customer with information regarding any interest chargesThe Wayfair Credit Card Accounts are offered by [redacted] Bank and due to Consumer Privacy laws, we are unable to view financial information or request any adjustments on the customer's behalfHowever, to assist our customer we have provided her with [redacted] Bank's information to speak directly with them regarding any billing, finance, interest rates and collecting paymentWe have also offered again to hold a 3-way conference call with the customer and [redacted] to assist with a resolution as we are unable to make any changes to any fees that the customer may have incurred through [redacted] .We have reached out to further apologize and have provided a discount for the experience with her Wayfair credit card accountIf the customer has any additional questions or concerns, they may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com