Wayfair, LLC

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order We stepped outside of our return policy and refunded the customer in full for the [redacted] - Southern Dunes Convertible Crib We can’t apologize enough for the delay the customer experienced in our carrier picking up their item We are happy to say that the crib has in fact been picked up and has arrived back to our warehouse We have pushed the refund through for $and the customer will be receiving this back to their original payment method within 1-business daysWe reached out to the customer to further apologize and assure her we have processed her refund If the customer has any additional questions, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] [redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We stepped outside of our return policy and refunded the customer in full for the Benchcraft Loveseat in Crimson.We are proud to offer our customer’s a day return policyPer our return policy, roundtrip shipping costs are deducted from the customer’s total refund In the rare event there is an issue with the fulfillment of a customer’s order caused by delays in transit, we will make an exception to our return policyWe sincerely apologize for any inconvenience and agree the delays in transit are unacceptableWe reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderThe customer’s order has been cancelled and her pending charge of $has been voided.We do our best to ensure that our products are listed with the correct and most up to date information Regrettably, when the customer placed her order for the Lucente Random Sized Glass and Stone Mosaic Tiles in Grazia Linear, the item was listed with the incorrect priceWe sincerely apologize for any inconvenience this caused our customer and have updated our listing to accurately show the correct price We have reached out to the customer to further apologize and have also issued a gift card as a gesture of our apologiesIf the customer has any further questions or concerns, she may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the frustration the customer experienced with his account.On September 12th, the customer notified us that a fraudulent order had been placed on his accountWe promptly froze the account in our system and advised the customer to contact her bank to report the fraudulent chargeOur customer's security is very important to us and we are continuously increasing our security measuresAfter speaking to the customer, we have deleted his account and removed all of his personal information from our systems.If the customer has any additional questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I spoke with [redacted] today and very disappointed with the response I have given her a picture at time of purchase with the proof of the pricing on the internet for the "set" I also showed her the recpt that shows the set and not just the sofa The driver who delivered the merchandise had alcohol on his breathe The compensation whether it is accidental or intestinal is irrelevant that fact is it was done She offered $discount on the balance of the furniture This is a further humiliation to me as a consumer Her comment was " we do not have the room to discount the furniture any more Very disappointed, to this point not happy with there ability to care of customers when they are wrong - clearly Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below No one has contacted me about this issue and not surprisingly the screws still haven't arrived which leads me believe they were never shipped in the first placeI'm glad you see how ridiculous this situation is but just admitting it does not erase the fact I had to buy parts separately, still failed to receive the replacement parts, and wasted a month of my time being unable to use my own bedroom Regards, [redacted] ***

To Whom It May Concern, We apologize for the inconvenience this order has caused our customerRegrettably, we were not able to change the shipping address on time on the [redacted] Beaded Leaner Mirror the customer orderedWe reached out to the customer and ordered a replacement [redacted] Beaded Leaner Mirror at no additional cost to themThe replacement mirror shipped out on today, April 6thIt is estimated to be at the local delivery terminal on or before April 19thWhen it is received, we will reach out to the customer to set up a time for deliveryWe reached out to the customer to further apologize and to facilitate the delivery of this merchandiseIf the customer has any additional questions they may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderWe have reviewed our return shipping information and refunded the customer in full for the [redacted] Piece Reversible Comforter SetWe are proud to offer our customer’s a day return policy Per our return policy, roundtrip shipping costs are deducted from the customer’s total refund with the exception that if they return via their own method a full refund is providedRegrettably, the return was not addressed properly when the customer spoke with our service departmentWe understand the customer's situation and sincerely apologize for any inconvenience the error caused the customer.We reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order for a futon mattress was incorrectly marked as being Lost in Transit on July 17, and as a result was temporarily misplaced at our local delivery terminalWe initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptableThe customer's futon mattress has been located on July,19,and the delivery will be scheduled for the customer within hrsWe reached out to the customer to further apologize and have provided a discount for the delayIf the customer has any additional questions she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Pictures already send, I just want my full money back and return label to ship it back! Regards, [redacted] ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order We stepped outside of our return policy and refund the customer in full for the Mercury Row - [redacted] Upholstery Aries SofaWe are proud to offer our customer’s a day return policyPer our return policy, roundtrip shipping costs are deducted from the customer’s total refund In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe reached out to the customer to further apologize and offer assistance with her returnIf the customer has any additional questions, she may contact [redacted] with the Customer Advocacy Team with any further questions or concerns at [redacted] Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Good Afternoon,I want to thank you for helping me with this problem I've received two different emails from Wayfair regarding refund....one states they're refunding me part of theamount (minus the $shipping fee) The other states I'm receiving zero credit I'm a bit confused In most instances, I would be satisfied with partial reimbursement,however, in this case, I'm requesting a full refund I have a copy of the the print out from what is shown to customers online When you enter in search " [redacted] sleeper sofas"you would expect to see sofas that convert into a bed, however, this isn't the caseIt shoes the item I ordered right next to a different item " [redacted] sleeper sofa." It's veryconfusing This is one of the reasons I didn't order online I ordered the item through a phone call to Wayfair Customer Service The Representative is very nice...no problem there, however, I guess she was also confused since the item I ordered appeared to be a "sleeper sofa." I'd like to clarify what amount I'm being reimbursed As I stated, had I not lost money in this matter, I had already picked out another item from Wayfair with the originalRepresentative I worked with It is a [redacted] sleeper sofa I was willing to do an "exchange" and use the return money towards the other item which costs more.Thanks very much for your assistance Have a good day[redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The response from Wayfair is unacceptable to me and inaneDespite informing *** that Wayfair does still carry my original curio cabinet he has stated that they do not As such, I have included the item as offered on Wayfair's site todayBecause Supervisor [redacted] was also not familiar with Wayfair's products, she sent me the [redacted] cabinet instead of the [redacted] I provided options for Wayfair to satisfy this situation *** has made it clear that Wayfair has no intention of doing any of the It should be noted that the cost is sending a new Top Panel (Part A) as I originally requested would cost $but *** has stated that Wayfair cannot afford to do this I do not feel there is any point in continuing a dialogue with Wayfair for them to tell me that they can't remedy the current problem So far the solution was for me to pay full price to purchase another curio cabinet This recommendation was followed up with the empty comment, "Let me know if there is anything else I can do for you." Are you kidding? You've done nothing to help me so therefore you can't do more Thus, I "reject" Wayfair's response, but unless a real remedy is offered, I don't have the time to continue further communications Respectfully, [redacted] Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her orderWe do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed her order for the Twin Workstation Desk, the item was listed with the incorrect descriptionWe sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct itemWe have reached out to the customer to further apologize and have ordered them the additional pieces for the set at no additional cost to the customerIf the customer has any further questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order and the quote providedWe do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the quote was created for the AJ Trading - Grand Legend Vinyl tile, the item was listed with the incorrect price as a result the quote was also incorrectWe sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct priceWe have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we provided a refund in store credit to the customer to cover the cost of the itemsWe handle standard returns, defects, and damage issues within days of deliveryOn February 15, the customer notified us that the [redacted] Sofa, [redacted] Desk Chair, and [redacted] Arm Chair he ordered and received was defectiveRegrettably, the defect issue was not properly addressed since the customer was outside our day window to report such incidentsWe understand the customer’s situation and agree we should have certainly stepped outside of our day policy in this instanceWe reached out to the customer to further apologize for the troubleIf the customer has any additional questions, he may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Kitchen Island The customer placed her order for the Island on 1/13/At the time of purchase, we provided her with an estimated ship date of 1/20/The customer contacted us on 1/14/to request that her order be cancelledUnfortunately, at that the time, the customer’s order has already shipped and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refundIf the customer has any further questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his orderIn an effort to rectify the situation, we have fully refunded the customer for both orders.On December 01, the customer notified us that during the delivery attempt of the [redacted] 8' Pool Table & Accessories the hallway walls were damaged when our carrier tried to move the table upstairsWayfair takes issues such as this very seriously and only work with licensed, insured movers should in the rare event these circumstances occurWe have advised the customer to open an insurance claim with our delivery company [redacted] customer has been working with [redacted] as well as a specialized delivery associate here at Wayfair to ensure the pending claim is settledWe will continue to work with all parties involved to ensure a resolution.If the customer has any further questions or concerns, he may contact [redacted] , Revdex.com Liaison at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you for your help in mediating this matterI have received the remaining chairsThe issue can now be closed as resolvedHopefully, they fixed their website so that no other customer will have the same issue I had Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I received a message signed by a representive of Wayfair ( [redacted] *) but the signture was the only thing in the email Regards, [redacted]