Wayfair, LLC

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his orderThe customer placed his order for [redacted] - Upholstered Platform Bed on March 6th, The customer contacted us on March 31st to notify us that his delivery arrived incomplete and was missing box #We promptly started a search for the second box, unfortunately, there was a delay with the search for the missing partWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableA customer service specialist has been working with the customer to resolve the complaintWe confirmed the missing part will be delivered on April 14th If the customer has any additional questions he may contact [redacted] , Revdex.com Liaison at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with their orderThe customer placed their order for [redacted] Entertainment Center on June 9th, The customer contacted us on June 9th to notify us that their delivery arrived and was missing a part of the entertainment centerWe promptly ordered the customer a replacement part to be shippedUnfortunately, there was a delay with shipping the missing partWe sincerely apologize for the trouble caused and agree the delay with their order is unacceptableA customer service specialist has been working with the customer to resolve the complaintWe confirmed the missing part was shipped on July 25, via [redacted] and will be delivered by end of business day on July 27thThe customer has been refunded for their incomplete itemIf the customer has any additional questions they may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] ***Wayfair.com

To Whom It May Concern,We apologize for the delay the customer experienced in receiving their refund for the return of the [redacted] - Light Crystal Chandelier on their order.The customer was refunded in full on 3/in the amount of $If the customer has any additional questions, she may contact [redacted] , Revdex.com liaison at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer.The customer placed her order on 12/14/for the table and sectional which shipped on 12/15/and 12/14/2017, respectively.The customer contacted us on 12/22/to notify us that her delivery arrived for the table and was missing several partsWe promptly set the table up for a full refund.The sectional had an estimated delivery date of 1/2/The expected delivery date was moved up to 12/28/2017, but the sectional arrived to the local delivery company even earlier than expected on 12/21/Unfortunately, we scheduled the sectional to be delivered on 12/23/but and were unable to deliver it that day due to bad trafficWe offered to reschedule the delivery for 12/27/2017, but the customer indicated, at one point, that she no longer wanted the sectional, so it was set up to be returned for a full refundThe return was completed and a full refund was issued on 12/27/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and agree that this delay with the order was unacceptableWe have reached out to the customer to further apologize for the trouble and offered to reorder the sectional at a discountIf the customer has any additional questions they may contact [redacted] at ( [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] all I want is for them to send me the two chairs at their Wayfair.ca ad price which today is $eachToday's price,(no US dollars and Wafair.ca) on their ad Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the frustration the customer experienced with their refund.As of today, December 14, we have verified that the customers full refund has been processed back to their ***.If the customer has any additional questions or concerns, they may contact [redacted] Mat [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderWe stepped outside of our return policy and removed all return shipping costs for the return of the [redacted] - [redacted] SofaWe are proud to offer our customers a day return policyPer our return policy, return shipping costs are deducted from the customer’s total refundIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occurWe reached out to the customer to further apologize and offer assistance with their returnIf the customer has any additional questions, they may contact [redacted] at [redacted] .Kind Regards, [redacted] Wayfair.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business, in addition to speaking with [redacted] and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

they did not offer a $discount They offered to sell the tables to me at $eachA mark up from $each Also the tables were listed at $each three days after I filed the complaint While le I am aware of their terms of acceptance that allow them to cancel, change any order capriciously, it still does not make the transaction fair This is just NOT the American way of doing business Accepting payment constitutes a contract I am contacting my legislators, along with many others, in an effort to do away with such capricious language If if I were the only (or even one of a few) customer who fell victim to their "pricing error" I most likely would not have filed the complaint But, numerous online consumer complaint sites are loaded with the same and similar Wayfair "jack up the price" issues Wayfair appears to do this to people regularly To repeat, this shady way of doing business is unfair and deceptive Wayfair should sell the tables to me as agreed in my original purchase The AMERICAN way Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerIn an effort to rectify the situation we upgraded the delivery service at no cost to the customer and have provided a discount as a courtesy to help make up for the inconvenience she has experiencedWe strive to deliver orders as quickly as possible once they arrive at the customer's local delivery agentRegrettably, our delivery agent is experiencing a backlog of orders causing delays in scheduling deliveriesThe delivery has been scheduled for May 19th and we have requested that the customer be contacted should any earlier appointments become availableWe have reached out to further apologizeIf the customer has any additional questions or concerns, she may contact [redacted] ***, Revdex.com liaison at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, [redacted] ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we ordered replacements for the missing parts and provided a discount for the damage.The customer placed her order for [redacted] Sectional on March 25, 2016, which was delivered on April 15, Regrettably, the sectional arrived missing parts and was damagedWe provided a discount for the damage and promptly ordered replacement parts to be shippedWe understand the customer’s situation and sincerely apologize for the trouble caused.We have reached out to further apologize and are monitoring the customer’s replacement to ensure they are delivered as soon as possibleIf the customer has any additional questions he may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we have ordered a replacement chest and offered the customer a significant discount on June 6th, The replacement chest is estimated to be delivered on or before July 14th and we will have our delivery team pick up the damaged unit.We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective itemsOn June 7, and June 13, the customer notified us that a light bulb for a lamp on the order was damagedWe offered replacements or a discount to keep as isOn June 16th, the customer notified us that the Drawer Chest arrived damaged and was assigned a delivery specialist team memberRegrettably, the customer did not hear from our Delivery Specialist Team for several days prompting them to file a Revdex.com ComplaintWe sincerely apologize for the trouble caused and agree the delay with the follow up service is unacceptableWe reached out to the customer to further apologize for the troubleWe have also ordered a replacement drawer chest as well as provided a discountIf the customer has any additional questions, he may contact [redacted] , at [redacted] We hope this information is helpful in resolving this complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern:We apologize for the frustration the customer has experienced on her orderIn an effort to rectify the situation we have assisted the customer is placing a new order with the correct payment on each card the customer desired.On January 15, the customer contacted us to assist her in placing and order with two different forms of paymentRegrettably, the different forms of payments were incorrectly processed and the customer’s order was cancelledWe strive to ensure all orders are processed correctly and regret when these isolated instances occurOne of our specialized manager assisted the customer in placing a new order for the Sheer Elegance Textured Rod Pocket Curtain Panels (qty3) and the Madeira Piece Comforter Set with the correct payment on each of the two forms of paymentThe comforter set has shipped with [redacted] Tracking # [redacted] and is expected to arrive to the customer on or before February 2, The curtain panels are currently out of stock and expected to ship on or before February 22, If the customer has any additional questions or concerns, she may contact [redacted] , at [redacted] We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we ordered a replacement curio cabinet on October 21, 2015, and we ordered another curio cabinet on June 30, 2017.We handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsWayfair has a limited one-year warranty for most products on our websiteThe replacement curio cabinet was delivered on October 27, 2015, and no issues were reported by the customer within 30-days or one year of deliveryWe ordered the [redacted] Curio Cabinet with the customer's permission as a replacement for the original curio cabinet on June 30, 2017, as a one-time exception to our policies and limited one-year warrantyWayfair is unable to refund orders placed through our partner's website after monthsAs we already shipped and delivered the [redacted] Curio Cabinet in June 2017, we will not ship further items at no-cost to the customerWayfair no longer carries this item the customer originally ordered, so replacement units or parts cannot be ordered for this item.We reached out to the customer to further apologize for the troubleIf the customer has any additional questions, they may contact *** ***, at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards, [redacted] ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderIn an effort to rectify the situation, we have issued a discount on the orderWe handle standard returns, defects, and damage issues within days of deliveryDuring this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or defective itemsOn March 12, the customer notified us that the [redacted] Sleigh Bed they ordered had a couple of wood pieces that were damagedWe understand the customer's situation and agree we should have certainly resolved the issue as soon as we were notifiedWe reached out to the customer to further apologize for the trouble and assisted them with the discount on the orderIf the customer has any additional questions, they may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaintKind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his orderThe customer placed his order for [redacted] Home Co - Chestnut [redacted] Reclining Sofa and Recliner on February 26, The customer contacted us on April 12, to notify us that the recliner has not arrivedWe promptly ordered the customer a replacement recliner to be shippedUnfortunately, there was a delay with shipping the missing partWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableA customer service specialist has been working with the customer to resolve the complaintWe confirmed the missing recliner is scheduled for delivery on June 7, If the customer has any additional questions he may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed his order for [redacted] Home Co - Chestnut [redacted] Reclining Sofa and Recliner on February 26, The customer contacted us on April 12, to notify us that the recliner had not arrivedWe promptly ordered a replacement per his requestUnfortunately, we experienced an unexpected backorder on the item and pushed the shipping date from 5/to 6/and the customer was notified of this delayWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service manager has been working with the customer to ensure the item was delivered on June and was provided a significant discount for their time and troubleThis delivery was set up for Outside Front Door Drop Off which does not necessitate the customer being home for delivery, however the customer chose to do soIf the customer has any additional questions or concerns, he may contact [redacted] ***, at [redacted] We hope this information is helpful in resolving the complaint.Best Regards, [redacted] ***Wayfair.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please the package was never signed for by myselfOr receiversThe credit card company awarded the dispute in my favor and trying to file creditors for this is not legalYour complaint is with my CC company They decided the dispute was validYou are going against a financial institution and now trying to take it out on meI plan to file legal charges if this is not dropped as the CC company already made their decisionHey agree it was NOT delivered and I should not be charged Regards, [redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customerIn an effort to rectify the situation we have ordered a replacement bunk bed and provided a significant discount for the troubleThe customer placed their order for the [redacted] Triple Bunk Bed Twin Headboard and Footboard on February 23, Regrettably, the item was listed as a complete bunk bed when the customer placed the order on February 23, 2017, however the order registered as just the footboard and headboardThese parts were delivered on March 27, We ordered the remaining pieces to complete the set which shipped on May 30th, Unfortunately, our carrier has not been able to locate the remaining packagesWe are working with our carrier to fully sweep their warehouse and search for the packagesWe have also placed another replacement order at no additional cost for the customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.If the customer has any additional questions or concerns, he may contact *** [redacted] at [redacted] We hope this information is helpful in resolving the complaintKind Regards, [redacted] Wayfair.com

To Whom It May Concern,We apologize for the trouble the customer has experienced with a sale or available stock for the item they were interested in purchasing with Wayfair.As we are an online store, our sale items are offered for a limited time only or while supplies lastRegrettably, it appears the item was sold out before the customer was ready to make the purchase or that a listing error may have occurredWe sincerely apologize for any inconvenience this may have caused the customer.We are happy to work with the customer toward a reasonable resolution have reached out to apologize and gather more information to assist them as this product is not available on site with the information provided If the customer has any further questions or concerns, they may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com