Wayfair, LLC

To Whom It May Concern, We apologize for the inconvenience the customer experienced with this orderIn an effort to rectify the situation, we have fully refunded the customer for the *** *** *** *** The customer placed his order for the *** *** *** *** on May 22, The
customer contacted us on May 31, to notify us that his delivery arrived and was the incorrect bikeWe promptly ordered the customer a replacement bike to be shippedUnfortunately, the design the customer had ordered has since been discontinued and we were not able to send a replacement for the correct itemWe sincerely apologize for the trouble caused and agree the mwith the order is unacceptable. We have reached out to the customer to further apologize and have provided a full refundIf the customer has any additional questions or concerns he may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for the *** *** - *** Storage Upholstered Panel Bed on 3/12/The customer contacted us on 3/17/to notify us that her delivery
arrived and was missing the hardware packWe promptly ordered the customer a replacement part to be shippedUnfortunately, there was a delay with shipping the missing parts due to the bed being out of stock with no restock dateWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptable. A customer service specialist has been working with the customer to resolve the complaintWe have issued a full refund for the bed as a replacement unit and replacement parts are not availableIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on 6/5/for the *** *** - *** Curtain Holdback We had estimated the original shipping date from 6/7/with an estimated delivery date of 6/9/Unfortunately,
we experienced an unexpected shipping delay and pushed the ship date to 6/8/which was then delivered on 6/12/*** tracking ***We strive to ensure that all expedited orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.We reached out to the customer to further apologize and offer any further assistanceWe have issued a courtesy discount to the customer due to the expedited package arriving at a later date than the estimate.If the customer has any additional questions or concerns, they may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on their orderThe customer’s order has been cancelled and the pending charge of $has been fully reversed.The customer placed their order for the *** - *** Wall Recliner on 8/17/They contacted us
on 08/19/to request a cancellation, at which time we put in the request with our warehouseOriginally our warehouse stated this is a custom made item and is currently being built for the customer and was unable to be cancelledHowever, we were able to escalate this and confirm the cancellation on 9/12/and all pending charges have been fully reversed.We work hard to provide accurate shipping and delivery estimates and we sincerely apologize when an item is not able to be shipped within that time frameOn 08/17/the customer was notified by email that their order for the recliner would not ship out until January. We reached out to the customer to further apologize for the trouble and helped them place a new orderIf the customer has any additional questions or concerns they may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the customer has experienced on her order. The customer placed her order for the 5-Piece *** Dining Set on 5/17/The set was advertised and pictured as coming in a natural finish Eucalyptus woodThe order was
delivered to the customer on June 2nd. The customer contacted our service team on 6/informing us that one of her chair backs were incorrectly shipped and that she was not happy with the color of the woodWe promptly ordered her a replacement chair back which was delivered on 6/ Additionally, since the chairs and the table were already assembled and her original packaging was disposed of, we were unable to accept the return back. In an effort to rectify the complaint, we reached out to the customer and offered her a $discount to keep the set. We hope this information is helpful in resolving this complaint. Best Regards,*** ***Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience this customer has experienced with her order. The customer placed her order for the *** *** *** Sideboard in Classic Cherry on July 13th, On June 4th, the customer notified us of damage to her sideboard
We responded with resolution options including replacement or a full refundThere was some miscommunication and a new representatives then offered only a partial refund as the customer was able to repair the damage herselfThe customer agreed to a $refund and on June 12th we explained the refund process of 3-business days for the refund to show back on her bank accountWe submitted the refund information to the customer’s bank, but the refund amount was sent back to us as the customer’s account was closedOnce we realized the refund had not gone through, we contacted the customer and offered a refund by check or a refund in store creditThe customer chose a refund by check which we processed on Friday June 26thThe customer agreed that this would resolve all issues for her and her order.We sincerely apologize for the many difficulties the customer encountered with her order and appreciate her reaching out to us in order for us to get this resolved for herIf the customer should have any additional questions or concerns she may contact *** *** at ***We hope this information has been helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience Mr*** experienced with their orderIn an effort to resolve the situation, we have reached out to the customer over the phone and provided some options on how we can resolve the situation.We offer many items in our clearance
center (previously purchased and returned merchandise) at a large discountThe *** 72" TV Stand was listed on our clearance center for such a great price, another customer already purchased the itemWe have no desire to mislead our customers and regret when confusion like this occursWe sincerely apologize for any inconvenience.We have reached out to further apologize and have provided a full refundIf the customer has any additional questions or concerns they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** *** Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer placed his order for the Standard Furniture - Avion Dining
Table set the item’s price was incorrectly listedWe sincerely apologize for any inconvenience this error caused the customer and have updated our listing to accurately show the correct price As stated in our Order Acceptance Policy of our terms and conditions here, Wayfair reserves the right to correct errors when discovered and to revoke any stated offer and to correct any error, inaccuracy, or omission including after an order has been submitted. We truly regret when these infrequent experiences occur and are working hard to ensure an error such as this does not happen again in the futureIn an effort to remedy the situation, the customer is working with an escalated support memberWe have offered the customer the remaining items at a 50% discount. If the customer has any additional questions or concerns they may contact *** *** ** ***We hope this information is helpful in resolving the complaint.Best Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I did receive my credit card statement yesterday and agree that the charges were not actually placed, but an amount commensurate with the charge was instead 'held', reducing my ability to purchase additional items Although I understand this business practice, the idea that the charge was to be held for an inordinate time (all the way until March if I did not cancel the order) is marginally acceptable I did receive a coupon for a future discount as the company had noted in their response I will accept the company's response regarding inventory management as 'growing pains' and hope their practices will be improved in the future Of note, I did order the items on December 29th from *** and received it as scheduled January 5th
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 10/27/for the Antoinette Symmetrical Sectional Unfortunately, we experienced an unexpected backorder on the item and pushed the shipping date from
12/to 1/We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.A delivery specialist at Wayfair has been working with the customer to ensure the shipment of their item and will continue to monitor their order until it has been delivered to their satisfaction The customer’s order was shipped on January 18th via truck freight and is expected to arrive in their local area by February 5th and will then be scheduled for home delivery.If the customer has any additional questions or concerns, she may contact *** ***, at *** We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience and confusion the customer experienced with her orderIn an effort to rectify the situation we have ordered two chairs at no cost to the customer.The customer placed her order for Set of of the *** Upholstered Side
Chair on September 07, The customer notified us on September 18, that her delivery arrived, but was missing two of the four chairs she was expecting. Regrettably, when viewing the listing on our mobile app we noticed that the explanation of ‘sets’ differs from the desktop viewInstead of stating “(Set of 2)”, the mobile site just states “2”, which is meant to be interpreted as quantity of two chairs, not two sets of two chairsWe definitely see how the customer expected to receive sets of two chairsWe sincerely apologize for any confusion and are updating our mobile site to prevent similar occurrences from happening in the future.We have reached out to the customer to further apologize for her experience and have stepped outside policy by ordering two additional chairs at no additional costThese are anticipated to ship November 6, and we will continue to keep the customer updated on the remainder of the order.If the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Best Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order Unfortunately, we experienced a technical glitch which caused the customer some confusionAlthough we are unable to see what actually happened here, this is not a typical experience
We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided the agreed discount of $to price match to the original couch, and also provided a 10% discount to the customer for the experienceIf the customer has any additional questions or concerns they may contact *** at *** ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her ordersThe customer's orders have been cancelled and all pending charges have been voided.We do our best to ensure that our products are listed with the correct and most up to date information
Regrettably, when the customer placed her orders, the rugs were listed with the incorrect pricesWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listings to accurately show the correct price or removed them from our site.We have reached out to the customer to further apologize and have offered to apply a significant discount on similar rugsIf the customer has any further questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. In an effort to resolve the situation, we have ordered the additional sets of chairs that were not delivered to him with his original order. We offer many items in our clearance
center (previously purchased and returned merchandise) at a very discounted priceIt is a very rare occurrence, but there have been a few occasions where we have had clearance items listed on our clearance center as being sold as a set of two, when they are actually priced and sold individuallyAt the time of the customer's purchase, the chairs unfortunately were listed incorrectly on our site as a set of twoWe have since fixed the error on our site and are taking the proper precautions to ensure this does not happen in the future. We have placed an order for sets of new chairs in order to resolve the issueWe have no desire to mislead our customers and regret when confusion like this occursWe sincerely apologize for any inconvenience this may have caused.We have reached out to further apologize and facilitate in the delivery of this merchandiseIf the customer has any additional questions or concerns they may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** *** Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for the *** Full Murphy Bed on August 28, The customer contacted us on September 15, to advise that box was missing from the deliveryWe
promptly ordered the customer a replacement part to be shippedUnfortunately, there was a delay with shipping the missing partWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableWe have provided the customer a discount to his order for the delay and inconvenience. A customer service specialist has been working with the customer to resolve the complaintWe confirmed the missing part was delivered on October 7, 2017.If the customer has any additional questions he may contact *** ***, Revdex.com liaison, at ***We hope this information is helpful in resolving the complaint.Best Regards, *** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the *** Leather Sofa. The customer placed her
order for the *** Leather Sofa on 8/14/At the time of purchase, we provided her with an estimated ship date of 8/15/The customer contacted us on 8/15/to request that her order be cancelledUnfortunately, at that the time, the customer's order had already shipped and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refundIf the customer has any further questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize that we experienced a back-order on the customers orderThe order was delivered on 8/18/15. We contacted the customer to apologize for the delay and provided her with a 15% discount off her orderThe customer was discounted $on 8/26/2015. Please contact *** *** at *** with any further questions or concerns. Thank you for your attention to this matter. Best Regards,Wayfair.com

I a still getting the run around from Wayfair with them retrieving their damaged furniture and still waiting on them to get it out of my garageI have sent them numerous emails which have been ignored and they keep wanting me to take more time off for them to pick up their damaged furniture!!I am waiting on someone to contact me back again from them but since I getting no where with them I need assistance with this issue taken care of it is going on months having this damaged furniture in my garage and not being able to use it.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***