Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that they understood how their incorrect advertising affected me. I have the item in possession, but unfortunately, the person, whom the gift is for, has left the country for months. I have no further need to complain. I just won't order from them again.
Regards,
*** *** ***

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order We partner with several other large online retailers, including ***.com Regrettably, we incorrectly listed the *** *** Spinner Suitcase as a set of We have no
desire to mislead our customers and regret when these rare errors occurWe have corrected this error by removing the incorrect listing from ***.com.We have reached out to the customer to further apologize and in an effort to rectify our error, we have stepped outside our policy by shipping out the remaining piecesIf the customer has any additional questions or concerns he may contact *** *** at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order was only partially delivered on August 4th, We
have initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptable. We reached out to the customer to further apologize and provide assistance until the item is delivered successfullyIf the customer has any additional questions during this time, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. The customer placed her order on 11/30/for the Beverly Fine Furniture - Della Left Hand Facing SectionalUnfortunately, the item became unexpectedly backordered and pushed the shipping date from
12/to 1/On 1/6/the sectional was cancelled from the orderWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.We have reached out to the customer to further apologize for the inconvenience and we have offered to replace the order at the same price originally paid since the Della Left Hand Facing Sectional is currently in stock. If the customer has any additional questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I appreciate ***'s response and issuing a $creditI finally spoke with the *** bank today, I had to call them as they never contacted me despite my best effortsI was on the phone for mins and I was told I could get a refund of the one finance charge of $but there was nothing else anyone can do, I spoke to *** he identified himself as a manager for *** BankI know this is not true, I work in Customer Care. While I appreciate that refund as well, it does not settle my caseI asked *** if I had paid the full balance off on 9/when the promo year ended, would I get any of those charges you see in the attachment and he said NOThis is my whole pointI would have HAPPILY paid the card off prior to that date in full if I had been told when I emailed in August that this would happen and I was not. That is not my faultI am not trying to get out of paying off my purchases, I just do not believe I should be issued any financecharges after 9/as I specifically asked about this and I wastold there were no finance by their CS team If *** Bank does not want to do the right thing then perhaps Wayfair would be willing to reimburse those additional fees so I can pay of this card and NEVER use it againI really liked shopping with Wayfair but I will stop my use of their store after this very upsetting experience.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
It is astonishing that they say they "will continue to provide assistance with her order." They have provided no assistanceThey have continued to harass meThey continue to have the collection agency harass me. This matter needs to be elevated to a finance supervisorI provided copies of the charge, the conditional credit, and the statement which shows the reversed credit and charge which was posted in MarchA supervisor at *** indicated that the funds had not been collected by Wayfair, and that Wayfair must complete the required paperwork which was a very common transaction I asked that the Wayfair finance group contact their bank for training on completing the required paperwork, but Wayfair continues to place the burden upon me.The Wayfair representative, *** ***, continues to ask me for a transaction numberI have told her numerous times there is no transaction number*** has told me numerous times there is no transaction number*** has told me numerous times I have done all I could doI have not liedThe Wayfair representative told me that the reverse credit meant "it does show that the charge is reversed."This matter needs to be elevated to a finance supervisorWhen I am provided a name and phone number of a supervisor in the finance group, I will once again contact ***.*** ***

To Whom It May Concern,We apologize for the inconvenience this order has caused our customerWe strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order was incorrectly cancelled by our warehouse and our customer
was not properly notified that the tracking number was invalidWe had initially ordered a replacement, but the customer did not want a replacement and instead requested a full refundWe agree the delay with the customer's order and refund is unacceptable. We reached out to the customer to further apologize and to facilitate the refund back to her accountIf the customer has any additional questions they may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind regards,*** M. Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I didn't want a refundI wanted the mattress I ordered to come with a 10-year warranty, as advertisedCan I please get a promo code for a 10-year warranty on the mattress of my choice within my new purchase?
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer for the chair and the protection plan on June 3, 2017. Unfortunately, the refund for the protection plan did not fully process through to the customer's accountAfter receiving information from the customer that they had not received this we pushed through this refund manually on June 8, We have informed the customer that this refund will show in her account in two to four business days.A customer service manager will work with the customer to ensure they receive their full refundIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderWe stepped outside of our return policy and refunded the customer in full for the return of the *** Bedroom Furniture that was ordered. We are proud to offer our customers a day return
policyPer our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with their return, and Full Service Delivery and Assembly of the remaining *** Bedroom Furniture that the customer orderedIf the customer has any additional questions, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order We partner with several other large online retailers, including *** They list our items on their website, and we provide any follow up customer service
Regrettably, we incorrectly listed the *** LLC - 12' Trampoline with Enclosure Net as coming with the trampoline and ladderWe have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we reached out to the customer to further apologize and offer assistance with her return for a full refund, as well as assist placing a new order for the complete Trampoline set at a discountIf the customers have any additional questions or concerns she may contact *** ***, at ***. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping on our website. We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer was shopping on our website, the item was
listed with the incorrect price for just the ottoman portion of the entire sectionalWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Wayfair only reimbursed me for the piece sheet set and not for the comforter that I had to send it back as well$was deducted from my overall purchase and I only received $This leaves me with $unaccounted for
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we have had another account manager assigned to the customer. The new account manager has reached out to the customer and spoke with her last weekAs gesture of our sincerest apology for the replacement not being delivered by December 25th, we have applied a $credit back to the customer’s Credit Card.We reached out to the customer to further apologizeIf the customer has any additional questions, she may contact her new account manager, *** ***, at *** or *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards, Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderWe handle standard returns, defect and damage issues within days of deliveryDuring this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or
defective itemsOn October 26, the customer placed an order for the *** *** Reclining SofaOn December 01,The customer notified us that the reclining sofa they ordered and received was defectiveRegrettably, the defect issue was not properly addressed since the customer was outside our day window to report such incidentsWe understand the customer's situation and agree we should have certainly stepped outside of our day policy in this instanceWe reached out to the customer to further apologize for the troubleIf the customer has any additional questions, they may contact *** Rat 1-***We hope this information is helpful in resolving this complaintKind Regards, *** *** Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. Wayfair offers a day return policy to our customersCustomers are given several options to return their items, including sending their items back on their own using the carrier of their
choiceIn all scenarios, the customer is responsible for the cost to ship their items back to usIf a customer chooses to send their items back through their own means, they are responsible for paying the carrier they choose and once the item is returned, we will issue a full refund.Ms*** chose to return the Vincent Coffee Table using her own methodWe received her return back on 9/4/at which time a full refund in the amount of $was applied back to her original payment.We reached out to the customer to further apologize for the confusionIf the customer has any additional questions, she may contact *** *** directly at ***.We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $on December 3, 2013. On December 3, the customer notified us that the Shag Gray Area Rug she ordered had shipped
but the tracking was not showing movementDue to her previous experience with Wayfair, she requested a full refund instead of a replacement rugWe understand the customer’s situation and sincerely apologize for the multiple experiences she has had with orders that were lost or damaged in transit. We reached out to the customer to further apologize for the trouble and to offer to order the rug again at the same discounted price she had paid for the one that was lost in transitIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her orderThis order was cancelled on March 7, and all pending charges have been fully reversed.Our customer’s security is very important to us and we are continuously increasing our security measures
Regrettably, the customer’s order was caught in our security system and promptly cancelledOn May 25, the customer inquired as to why the order was cancelledWe understand the customer’s situation and have taken the necessary steps to ensure future orders will process.We reached out to the customer to further apologize for the trouble and confirm that the pending charges were reversedIf the customer has any additional questions or concerns she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer.The customer placed their order on 09/27/for the *** Reclining SectionalOn 10/4/2017, the customer contacted us to report only receiving one damaged portion of the sectionalRegrettably,
replacements were ordered which also arrived incorrectly on 10/10/and 10/18/We have found we experienced a technical error which caused only a portion of the sectional to shipIt is never our intention for this type of error to occur and we agree that the delay with the customer's order is unacceptable. We have ordered the remaining section at no additional cost to the customerThe shipment is in transit and is expected to arrive in the customer's area by 10/21/We are working closely with our freight team to ensure there are no further delays. We have reached out to the customer to further apologize and to facilitate the delivery of the replacementIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com