Wayfair, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
It is astonishing that they say they "will continue to provide assistance with her order." They have provided no assistanceThey have continued to harass meThey continue to have the collection agency harass me. This matter needs to be elevated to a finance supervisorI provided copies of the charge, the conditional credit, and the statement which shows the reversed credit and charge which was posted in MarchA supervisor at *** indicated that the funds had not been collected by Wayfair, and that Wayfair must complete the required paperwork which was a very common transaction I asked that the Wayfair finance group contact their bank for training on completing the required paperwork, but Wayfair continues to place the burden upon me.The Wayfair representative, *** ***, continues to ask me for a transaction numberI have told her numerous times there is no transaction number*** has told me numerous times there is no transaction number*** has told me numerous times I have done all I could doI have not liedThe Wayfair representative told me that the reverse credit meant "it does show that the charge is reversed."This matter needs to be elevated to a finance supervisorWhen I am provided a name and phone number of a supervisor in the finance group, I will once again contact ***.*** ***

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customersRegrettably, the customer's order was only partially delivered on August 4th, We
have initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptable. We reached out to the customer to further apologize and provide assistance until the item is delivered successfullyIf the customer has any additional questions during this time, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards, *** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their orderWe stepped outside of our return policy and refunded the customer in full for the return of the *** Bedroom Furniture that was ordered. We are proud to offer our customers a day return
policyPer our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costsIn the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policyWe have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with their return, and Full Service Delivery and Assembly of the remaining *** Bedroom Furniture that the customer orderedIf the customer has any additional questions, they may contact *** ***, at ***We hope this information is helpful in resolving this complaint. Kind Regards,*** ***Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I appreciate ***'s response and issuing a $creditI finally spoke with the *** bank today, I had to call them as they never contacted me despite my best effortsI was on the phone for mins and I was told I could get a refund of the one finance charge of $but there was nothing else anyone can do, I spoke to *** he identified himself as a manager for *** BankI know this is not true, I work in Customer Care. While I appreciate that refund as well, it does not settle my caseI asked *** if I had paid the full balance off on 9/when the promo year ended, would I get any of those charges you see in the attachment and he said NOThis is my whole pointI would have HAPPILY paid the card off prior to that date in full if I had been told when I emailed in August that this would happen and I was not. That is not my faultI am not trying to get out of paying off my purchases, I just do not believe I should be issued any financecharges after 9/as I specifically asked about this and I wastold there were no finance by their CS team If *** Bank does not want to do the right thing then perhaps Wayfair would be willing to reimburse those additional fees so I can pay of this card and NEVER use it againI really liked shopping with Wayfair but I will stop my use of their store after this very upsetting experience.
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the *** Leather Sofa. The customer placed her
order for the *** Leather Sofa on 8/14/At the time of purchase, we provided her with an estimated ship date of 8/15/The customer contacted us on 8/15/to request that her order be cancelledUnfortunately, at that the time, the customer's order had already shipped and once an order is shipped, we are unable to cancel itIf a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refundIf the customer has any further questions or concerns, she may contact *** ***, at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

I a still getting the run around from Wayfair with them retrieving their damaged furniture and still waiting on them to get it out of my garageI have sent them numerous emails which have been ignored and they keep wanting me to take more time off for them to pick up their damaged furniture!!I am waiting on someone to contact me back again from them but since I getting no where with them I need assistance with this issue taken care of it is going on months having this damaged furniture in my garage and not being able to use it.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that they understood how their incorrect advertising affected me. I have the item in possession, but unfortunately, the person, whom the gift is for, has left the country for months. I have no further need to complain. I just won't order from them again.
Regards,
*** *** ***

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer for the chair and the protection plan on June 3, 2017. Unfortunately, the refund for the protection plan did not fully process through to the customer's accountAfter receiving information from the customer that they had not received this we pushed through this refund manually on June 8, We have informed the customer that this refund will show in her account in two to four business days.A customer service manager will work with the customer to ensure they receive their full refundIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving the complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for the *** Full Murphy Bed on August 28, The customer contacted us on September 15, to advise that box was missing from the deliveryWe
promptly ordered the customer a replacement part to be shippedUnfortunately, there was a delay with shipping the missing partWe sincerely apologize for the trouble caused and agree the delay with the order is unacceptableWe have provided the customer a discount to his order for the delay and inconvenience. A customer service specialist has been working with the customer to resolve the complaintWe confirmed the missing part was delivered on October 7, 2017.If the customer has any additional questions he may contact *** ***, Revdex.com liaison, at ***We hope this information is helpful in resolving the complaint.Best Regards, *** ***Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with this misinformation on our siteIn an effort to rectify the situation we have extended the customer a $Wayfair Gift Card. We unfortunately encountered a pricing error with the Nob Hill Club Chair
by *** *** and as a result we were unable to fill the order for the chairs at the pricing the customer had inquired aboutWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We reached out to the customer to further apologize and as a gesture of our sincerest apologies we have provided a $gift cardIf the customer has any additional questions or concerns he may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer.The customer placed their order on 09/27/for the *** Reclining SectionalOn 10/4/2017, the customer contacted us to report only receiving one damaged portion of the sectionalRegrettably,
replacements were ordered which also arrived incorrectly on 10/10/and 10/18/We have found we experienced a technical error which caused only a portion of the sectional to shipIt is never our intention for this type of error to occur and we agree that the delay with the customer's order is unacceptable. We have ordered the remaining section at no additional cost to the customerThe shipment is in transit and is expected to arrive in the customer's area by 10/21/We are working closely with our freight team to ensure there are no further delays. We have reached out to the customer to further apologize and to facilitate the delivery of the replacementIf the customer has any further questions or concerns, they may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,*** ***Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on her orderThis order was cancelled on March 7, and all pending charges have been fully reversed.Our customer’s security is very important to us and we are continuously increasing our security measures
Regrettably, the customer’s order was caught in our security system and promptly cancelledOn May 25, the customer inquired as to why the order was cancelledWe understand the customer’s situation and have taken the necessary steps to ensure future orders will process.We reached out to the customer to further apologize for the trouble and confirm that the pending charges were reversedIf the customer has any additional questions or concerns she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

To Whom It May Concern, We apologize for the inconvenience the customer experienced with their orderWe handle standard returns, defect and damage issues within days of deliveryDuring this time, we are happy to order replacements, parts or units, or offer a full refund for damaged or
defective itemsOn October 26, the customer placed an order for the *** *** Reclining SofaOn December 01,The customer notified us that the reclining sofa they ordered and received was defectiveRegrettably, the defect issue was not properly addressed since the customer was outside our day window to report such incidentsWe understand the customer's situation and agree we should have certainly stepped outside of our day policy in this instanceWe reached out to the customer to further apologize for the troubleIf the customer has any additional questions, they may contact *** Rat 1-***We hope this information is helpful in resolving this complaintKind Regards, *** *** Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Wayfair only reimbursed me for the piece sheet set and not for the comforter that I had to send it back as well$was deducted from my overall purchase and I only received $This leaves me with $unaccounted for
Regards,
*** ***

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her orderIn an effort to rectify the situation, we fully refunded the customer $on December 3, 2013. On December 3, the customer notified us that the Shag Gray Area Rug she ordered had shipped
but the tracking was not showing movementDue to her previous experience with Wayfair, she requested a full refund instead of a replacement rugWe understand the customer’s situation and sincerely apologize for the multiple experiences she has had with orders that were lost or damaged in transit. We reached out to the customer to further apologize for the trouble and to offer to order the rug again at the same discounted price she had paid for the one that was lost in transitIf the customer has any additional questions she may contact *** *** at ***We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her orderThe customer has been fully refunded $to her original payment method.We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, we encountered an error with our listing on our partner’s website (***.com) where the Wine Refrigerator as it was incorrectly priced and matched to a different item, Wine Hog Cork Catcher, in our systemWe truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future.In an effort to rectify the situation, the customer has been fully refunded $to her original payment method and we are not asking for the Wine Hog Cork Catcher to be returnedIf the customer has any additional questions or concerns she may contact *** ***, at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced while shopping on our website. We do our best to ensure that our products are listed with the correct and most up to date informationRegrettably, when the customer was shopping on our website, the item was
listed with the incorrect price for just the ottoman portion of the entire sectionalWe sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct price. We have reached out to the customer to further apologizeIf the customer has any further questions or concerns, she may contact *** *** at ***We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for *** *** - 30" Bar Stool on November 11, at which time we sent an email confirmation with the estimated ship date of November 17th and
delivery estimate of November 19thOn November 14th we addressed the customers concerns regarding the expedited delivery, the time from when an order ships from our warehouse to when it is delivered to the customerHowever, each of our warehouses has a processing time to prepare an order for shipmentThe customer’s order was shipped on November 14th and was delivered two business days later on November 17thWe strive to be as accurate as possible with our shipping and delivery estimates and truly regret when there is any confusion.We reached out to the customer to further apologize for the trouble and as a gesture of our heartfelt apologize we have issued a refund for the expedited shipping cost $as well as an additional 10% discount in the amount of $15.60.If the customers have any additional questions or concerns she may contact *** *** *** We hope this information is helpful in resolving this complaint.Best Regards,Wayfair.com