Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. We stepped outside of our return policy and refunded the customer in full for the return of the [redacted] Bedroom Furniture that was ordered. We are proud to offer our customers a 30 day return...

policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with their return, and Full Service Delivery and Assembly of the remaining [redacted] Bedroom Furniture that the customer ordered. If the customer has any additional questions, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted].  
Errors on the company's part were not caused by me, and I should not be denied my orders due to any errors that they may have made. I have written out proof that they have honored other orders that fit the same categories that my orders were in. So they are lying to try to get out of this by saying that they did not honor orders that did not meet their specifications. Some of the individuals have actually already received parts of their orders. If they are going to honor some peoples orders, they should honor my orders as well. I feel like this company has bad business practices and are putting false advertising out in order to try to get more business. No company should be able to operate like this. Wayfair needs to make this right and honor my orders. I placed my orders with a Valid coupon code that went through. I paid for my purchases and received confirmation notices. The coupon code was not invalid as they tried to say when I called them. They keep changing their stories and I have enough evidence of their bad practices. Just honor the orders I have placed and Paid for.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Pictures already send, I just want my full money back and return label to ship it back!
Regards,
[redacted]

I understand that you reserve the right to cancel orders with prior notification. BUT that is not what happened in this case. I was told that I WOULD receive my order. I'm sorry, but no matter how many generic, copied and pasted messages you send me, it will not change the fact that your company was wrong. You told me one thing and did another. I paid for merchandise that I was later refused. I did not want a refund, I want what I was originally offered by your company. The products that I ordered at the price that I ordered them at. This is a classic "Bait and switch" scenario. 
I will again request that I be granted the opportunity to reorder the merchandise that was cancelled at the discounted price that I was promised on 9/21 so that we can resolve this case.
Regards,

To Whom It May Concern,We are very sorry for the confusion, and we can't apologize enough for the inconvenience this has caused the customer. We agree that you should receive a full refund for this order. To clarify, we have issued a refund of $348.06 back to your account. We reached out to the customer to further apologize and offer assistance. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.  Sincerely,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have looked through the funds of this order and see the refund has processed. Refunds typically process in 3-5 business days after an order is returned to...

us. The [redacted] - Sectional was picked up on 1/16/2017 and should have been refunded by 1/23/2017. Unfortunately, there was a delay in this refund. We have looked into this and see now that the refund was processed on 1/26/2017 and the customer should see it in her account shortly.We reached out to the customer to further apologize for the trouble and provide the ARN (Acquirer Reference Number) for this refund, which her bank can use to find it if she is does not see it shortly. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
 
The customer's order has been cancelled and the pending charge of $13.69 has been reversed. Additionally, we have provided a 10% promo code towards a future order....


 
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern, We sincerely apologize for the trouble the consumer experienced while shopping with us.Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders...

was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. The customer's order #[redacted] has been cancelled and their [redacted] account has been credited in the amount of $5.83. Additionally, we have provided a 10% promo code towards a future order.We sincerely apologize for any inconvenience related to this matter. We hope this information is helpful in resolving the complaint. Thank you,
[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Upholstery Sectional. The customer placed her...

order for the sectional on November 25, 2016. At the time of purchase, we provided her with an estimated ship date of 1/4/2017. Our site displays this product as shipping in 2-3 weeks which is the lead time from point of purchase to when the product ships from the warehouse. This information is not indicative of the transit time. The customer contacted us on 12/2/2016 to request that her order be cancelled. Unfortunately, at that the time, the customer's order was already being prepared to be shipped and we were unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refund. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. The customer’s order has been cancelled and the pending charge of $98.98 has been voided.We do our best to ensure that our products are listed with the correct and most up to date information....

Regrettably, when the customer placed her order for the Unique Loom rugs, the items was listed with the incorrect price. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct price.  We have reached out to the customer to further apologize and have provided the customer a coupon code to use towards for a future order. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for the Ultimate Stretch Faux Leather Wing Arm Chair. Unfortunately, we incorrectly listed the product as being an arm chair when it was actually for a slip...

cover that fits the arm chair. We have no desire to mislead our customers and regret when these rare errors occur. We have reached out to further apologize and have provided a full refund. If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the conflicting information the consumer received from our representatives. We are very sorry the inconvenience and frustration this might have caused the customer. The [redacted] Mattress and the Sapphire Mattress are two different mattresses...

due to their features. However, they do use the same stock photograph due to their similar appearance. If the customer has any further questions or concerns, they may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience the customer has experienced with  his order.The customer placed his order for on October 15th, 2015 on the Wayfair at the [redacted] Marketplace. The carrier, [redacted], attempted to deliver the item to the customer’s address that was...

provided; however, the customer was not available on the first attempt. Per [redacted]’ delivery policy they brought the item to a convenient [redacted] Access Point for customer pick-up. The customer, [redacted], notified us that he would like to arrange a return of the item as he was unable to pick the item up from the access point.Per our return policy, which is stated on the [redacted] Marketplace, we informed the customer that he would be responsible for any return shipping costs. One of our customer service representatives then agreed to waive this return shipping cost as a one-time courtesy. The customer will be receiving a full refund in 3-5 business days. We sincerely apologize for this issue and for the inconvenience the customer has experienced with his order. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue.  We previously released the following statement to our Facebook community:
“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
This promotion code is invalid and is no longer available for use.  The customer's order #[redacted] has been cancelled and since the order total was $0.00, no further refund is necessary.
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
Wayfair.com

If ALL the orders were cancelled I would accept. But as you can see in my picture not all orders were cancelled. I feel it is unjust that Wayfair honors the code for some people and not others. How is the selection made? It's selective descrimanation. I know many many other people who's orders were honored. I think it is quite deceptive and very unfair.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I have forwarded the following information as requested, but feel that the comforter was in fact defective and did not state on the website dryer low. I have sent pictures of the burnt comforter previously.  Obviously if any other clothing was burnt in our new dryer, the manufacture would immediately be contacted.  This is a first time issue which has occurred with the dryer, therefore it seems it is the material of the comforter that seems to be the issue.
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation we are working with the customer and the card-issuing bank to ensure the interest incurred during this time is removed.The customer placed her order on 5/26/2016 for the...

[redacted] - Rocket Ultra Lightweight Vacuum and Meridian Rugmakers - [redacted] Hand-Tufted Blue Area Rug. The order was shipped out of our warehouses on 5/27/2016 and delivered on 6/1/2016. When we received this order online, the option to receive " 12 month 0% Financing" had not been selected during checkout. We truly cannot apologize enough for any inconvenience this may have caused. Once the customer brought this to the bank, we accepted the change to the corrected financing plan.We have reached out to further apologize and ask the customer to reach out to the bank with us to have this resolved. We will be accepting the removal of the interest charges once we are contacted by the bank. If the customer has any additional questions or concerns, she may contact [redacted] at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the frustration the customer experienced with her order.We do our best to ensure that our sites are listed with clear and concise information. On March 27, 2017, the customer placed her order on our wayfairsupply.com site which is a US site. The...

customer reached out to us on 5/9/2017 asking for us to match the price on [redacted] site, which is our Canadian site. We promptly responded explaining the pricing differences between our US site vs Canadian site. Furthermore, we advised the customer that we are not able to compensate her for the difference since the order was placed on our US site and there are additional international fees that we are not able to credit back.We reached out to the customer to apologize and offered a discount off a future purchase. If the customer has any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com