Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The company's CURRENT website has the shipping prices in the same size font as the merchandise font.  In December, when I ordered, this was NOT the case.  Again, MORE LIES. Let us just close this.  This company is NOT HONEST, NOT REPUTABLE and I will NOT order from them again. 
Regards,
[redacted]

To Whom It May Concern,
We sincerely apologize for the inconvenience the customer experienced with his order. 
The customer placed his order on September 18th for the Farm & Ranch - Heavy-Duty Steel Utility Cart. Regrettably, there were several issues that occurred with his order...

being delivered without incident. On 9/25, the customer received the incorrect item at which time we contacted the supplier to have a brand new correct item shipped out. On 10/3, we learned that the customer received the Utility cart, but it was unfortunately missing parts. We apologize for any confusion and frustration we caused to the customer and agree the errors that occurred on his order are unacceptable. We are working with our warehouse to avoid a similar situation from occurring in the future. 
A replacement unit was ordered for the customer on 10/3 at no additional cost. Currently, the utility cart is on backorder, but is expected to ship on 10/20. As soon as the replacement unit is shipped, we will email him a new tracking number. 
A member of our Specialized Service team reached out to the customer to further apologize for the inconvenience and she will continue to update the customer on the status of his order. If the customer has any questions or concerns he may contact [redacted], Revdex.com Liaison at [redacted]. 
Kind Regards, 
[redacted]
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. The customer’s order has been cancelled and her pending charge of $72.99 has been voided.We unfortunately encountered a pricing error with the 36” Griddle Gas Grill Cooking Station , and as a...

result the customer’s order was cancelled and all pending charges reversed. We truly regret when these errors occur and are making all efforts to avoid a similar situation from happening in the future. Additionally, per our order acceptance policy, “Errors will be corrected when discovered, and Wayfair reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted)“ (http://www.wayfair.com/customerservice/general_info.php-privacy).We reached out to the customer on May 18th, 2015  to apologize and offered a 15% discount off a future purchase. If the customers have any additional questions or concerns she may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with their order. We stepped outside of our return policy and refunded the customer in full for the return of the [redacted] Bedroom Furniture that was ordered. We are proud to offer our customers a 30 day return...

policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with their return, and Full Service Delivery and Assembly of the remaining [redacted] Bedroom Furniture that the customer ordered. If the customer has any additional questions, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We are very sorry for the confusion, and we can't apologize enough for the inconvenience this has caused the customer. We agree that you should receive a full refund for this order. To clarify, we have issued a refund of $348.06 back to your account. We reached out to the customer to further apologize and offer assistance. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.  Sincerely,Wayfair.com

To Whom It May Concern,We are very sorry for the trouble the customer experienced on their order. On July 17, 2017 the customer placed their order for the [redacted]Dual Fuel Convection Range. Upon going through Wayfair's order processing, the information raised some concern causing us to mark this as...

potential fraud. Wayfair's fraud check is a rigorous process that is in place with the main goal of protecting our customers and their personal information. We check orders for any suspicious or incorrect information. If we cannot verify the authenticity of the information provided, Wayfair reserves the right to cancel any order at any time to ensure only valid orders are processed and shipped. We reached out to the customer to further apologize for the trouble and to assist in placing a new order with the given account restrictions. If the customer has any additional questions or concerns they may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Best Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation we are working with the customer and the card-issuing bank to ensure the interest incurred during this time is removed.The customer placed her order on 5/26/2016 for the...

[redacted] - Rocket Ultra Lightweight Vacuum and Meridian Rugmakers - [redacted] Hand-Tufted Blue Area Rug. The order was shipped out of our warehouses on 5/27/2016 and delivered on 6/1/2016. When we received this order online, the option to receive " 12 month 0% Financing" had not been selected during checkout. We truly cannot apologize enough for any inconvenience this may have caused. Once the customer brought this to the bank, we accepted the change to the corrected financing plan.We have reached out to further apologize and ask the customer to reach out to the bank with us to have this resolved. We will be accepting the removal of the interest charges once we are contacted by the bank. If the customer has any additional questions or concerns, she may contact [redacted] at ###-###-####. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We stepped outside of our return policy and  processed the return for the [redacted] – Ultra Plush Storage Dog Sofa III despite being listed as a non-returnable item.Per our return...

policy, the customer will be fully refunded for the Dog Sofa minus the cost of return shipping upon receipt of the item back to our warehouse. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted],  ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern:We sincerely apologize for the inconvenience the customer has experienced with  his order.The customer placed his order for on October 15th, 2015 on the Wayfair at the [redacted] Marketplace. The carrier, [redacted], attempted to deliver the item to the customer’s address that was...

provided; however, the customer was not available on the first attempt. Per [redacted]’ delivery policy they brought the item to a convenient [redacted] Access Point for customer pick-up. The customer, [redacted], notified us that he would like to arrange a return of the item as he was unable to pick the item up from the access point.Per our return policy, which is stated on the [redacted] Marketplace, we informed the customer that he would be responsible for any return shipping costs. One of our customer service representatives then agreed to waive this return shipping cost as a one-time courtesy. The customer will be receiving a full refund in 3-5 business days. We sincerely apologize for this issue and for the inconvenience the customer has experienced with his order. If the customer has any additional questions or concerns he may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I have forwarded the following information as requested, but feel that the comforter was in fact defective and did not state on the website dryer low. I have sent pictures of the burnt comforter previously.  Obviously if any other clothing was burnt in our new dryer, the manufacture would immediately be contacted.  This is a first time issue which has occurred with the dryer, therefore it seems it is the material of the comforter that seems to be the issue.
Regards,
[redacted]

If ALL the orders were cancelled I would accept. But as you can see in my picture not all orders were cancelled. I feel it is unjust that Wayfair honors the code for some people and not others. How is the selection made? It's selective descrimanation. I know many many other people who's orders were honored. I think it is quite deceptive and very unfair.

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with her order. The customer placed her order for the Ultimate Stretch Faux Leather Wing Arm Chair. Unfortunately, we incorrectly listed the product as being an arm chair when it was actually for a slip...

cover that fits the arm chair. We have no desire to mislead our customers and regret when these rare errors occur. We have reached out to further apologize and have provided a full refund. If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
 
The customer's order has been cancelled and the pending charge of $13.69 has been reversed. Additionally, we have provided a 10% promo code towards a future order....


 
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the [redacted] Upholstery Sectional. The customer placed her...

order for the sectional on November 25, 2016. At the time of purchase, we provided her with an estimated ship date of 1/4/2017. Our site displays this product as shipping in 2-3 weeks which is the lead time from point of purchase to when the product ships from the warehouse. This information is not indicative of the transit time. The customer contacted us on 12/2/2016 to request that her order be cancelled. Unfortunately, at that the time, the customer's order was already being prepared to be shipped and we were unable to cancel it. If a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. We have reached out to the customer to further apologize for the frustration caused, and informed her we issued a full refund. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and refund the customer in full for the [redacted] - Model H Platform Bed Frame. We are proud to offer our customer's a 30 day return policy. Per our return policy, roundtrip shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her full refund return. The customer requested not to be contacted by Wayfair anymore. If the customer has any additional questions, she may contact [redacted] with the Customer Advocacy Team with any further questions or concerns at [redacted].Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
 
The customer's order has been cancelled and the pending charge of $9.50 has been reversed. Additionally, we have provided a 10% promo code towards a future order....


 
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]
Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern, We apologize for the inconvenience the customer experienced with her order. In an effort to rectify our error, we offered a discount of a future order .  Unfortunately our supplier encountered a pricing error on the [redacted] - Nadine Rug. Due to the error, all...

affected orders were cancelled or returned in transit. Our customer service team was not made aware of this error and was not able to outreach and properly to the customer until now. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We have processed the return and have given the customer a full refund which they should see in 3 to 5 business days. We reached out to the customer to apologize and offered a discount off a future purchase. If the customers have any additional questions or concerns she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,[redacted]Wayfair.com