Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 It is astonishing that they say they "will continue to provide assistance with her order."  They have provided no assistance. They have continued to harass me. They continue to have the collection agency harass me. This matter needs to be elevated to a finance supervisor. I provided copies of the charge, the conditional credit,  and the statement which shows the reversed credit and charge which was posted in March. A supervisor at [redacted] indicated that the funds had not been collected by Wayfair, and that Wayfair must complete the required paperwork which was a very common transaction.  I asked that the Wayfair finance group contact their bank for training on completing the required paperwork, but Wayfair continues to place the burden upon me.The Wayfair representative, [redacted], continues to ask me for a transaction number. I have told her numerous times there is no transaction number. [redacted] has told me numerous times there is no transaction number. [redacted] has told me numerous times I have done all I could do. I have not lied. The Wayfair representative told me that the reverse credit meant "it does show that the charge is reversed."This matter needs to be elevated to a finance supervisor. When I am provided a name and phone number of a supervisor in the finance group, I will once again contact [redacted].[redacted]

To Whom It May Concern,
We apologize for the inconsistencies in addressing this issue.  We released the following statement to our [redacted] community:
“We have been working hard to address everyone’s concerns over the past 24 hours. We are very sorry to those impacted. Our customer service representatives were able to resolve the issue for many customers by honoring the invalid promo code. We apologize, but this is not a policy we can continue. At this point, we will stop processing any remaining orders and will no longer be able to grant a courtesy discount to any customers. Everyone impacted received a 10% off coupon and a refund for their order (processing can take a few days depending on your bank or credit card). Again, we apologize for the inconvenience and thank you for your patience and understanding in this matter.”
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We can no longer honor this code.  The customer's order #[redacted] has been cancelled and the pending charge of $4.96 has been reversed.
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer has experienced with her order. The customer placed her order for the Adjustable Height Bar Stools through the [redacted] Marketplace. Unfortunately, we experienced a listing error which indicated that the item was for...

a set of two. We are very sorry for our error and for the inconvenience this caused. When an error such as this is discovered Wayfair reserves the right to correct the error and revoke any stated offer. Per our standard policy, our service representatives offered a full refund to return the two barstools the customer received. While this is our policy, we never intend to mislead our customers and want to make every effort to resolve the issue in the customer’s favor. As a courtesy we have since followed up with the customer and offered either the two other bar stools at no addition cost or a 50% refund on the order total. The customer chose the 50% refund which we have processed to her original payment method with [redacted]. The customer has agreed to this refund and is aware of the 3-5 business day processing time frame. If the customer should have any additional questions or concerns she may contact [redacted] at [redacted]. We hope this information has been helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I am unable to accept wayfairs response until my issue has been resolved and I receive my order. Although wayfair has been in contact with me (which I greatly appreciate) I still do not have the sofa I ordered. Wayfair states it is out of stock at this time. This is similar to what I have been dealing with since last November. Thank you.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. 
It does not matter what the reason the code was created for, it was accepted by the business and information was exchanged. It is classless that the buisness honored other peoples orders and not mine.  i know for a fact that many people had the order honored. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their purchase. We have stepped outside of our standard return policy and will be issuing a refund in full for the Canora Grey - [redacted] Leather Sofa.We are proud to offer our customers a 30 Day...

Return Policy. Per our Return Policy, shipping costs are deducted from the customer's total refund. In the rare event that there may be a listing error or the customer was provided the wrong information, we make an exception to our policy and issue a full refund for the returned item.We work with a large number of high quality manufacturers to source products for our brands. Our manufacturing partner created this product for our exclusive brand, which is why the names are different. Though the item arrived in the manufacturer packaging, it's the same great product that was displayed on our website. We have no desire to mislead our customers in any way and regret when these isolated incidents occur.We reached out to the customer to further apologize and offer assistance with their return. If the customer has any additional questions, they may contact [redacted], Revdex.com Liaison at [redacted].We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we fully refunded the customer for the chair and the protection plan on June 3, 2017. Unfortunately, the refund for the protection plan did not fully process through to the customer's account. After receiving information from the customer that they had not received this we pushed through this refund manually on June 8, 2017. We have informed the customer that this refund will show in her account in two to four business days.A customer service manager will work with the customer to ensure they receive their full refund. If the customer has any additional questions she may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed her order on 2/22/2013 for the [redacted] Leather Loveseat and Sofa. Unfortunately, we experienced a shipping issue and the customer's order was lost in transit. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.We have reached out to the customer to further apologize for the issues, and a customer service manager has been working with the customer to ensure the delivery of replacement items that have been ordered. The delivery of the loveseat is scheduled for April 13, 2017. If the customer has any additional questions or concerns, she may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. (Order #[redacted]) In an effort to rectify the situation, we fully refunded the customer $217.80 on December 26, 2014.  We handle standard returns, defects, and damage issues within 30...

days of delivery. During this time, we are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On December 12, 2014 the customer notified us that the 8" Silk Cedar Spiral Tree she ordered and received was falling apart after about a year and a half despite keeping it protected with a cover. We understand the customer’s situation and agree we should have certainly stepped outside of our 30 day policy when the customer contacted us initially.  We reached out to the customer to further apologize for the trouble and issued a full refund. If the customer has any additional questions, he may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint.   Kind Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #12212363. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the continued trouble the customer is experiencing with their order and that the resolution of store credit was not to her satisfaction. We have worked with  the customer further  to come to a resolution. We fully refund the customer back to her [redacted] account for $179.24. If the customer has any additional questions, she may contact [redacted],  at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order.  We stepped outside of our return policy and refunded the customer in full for the Atlee 6 Drawer Dresser. We were informed on December 08, 2014 by our carrier that the dresser was too large...

to fit in the stairwell of the customer’s building. As a result, the item was refused and returned back to us. We provide dimensions on our product listings to help prevent similar situations from happening. In an effort to rectify the situation, we have agreed to stepped outside of our return policy and provided the customer a full refund of $453.34 .We reached out to the customer to further apologize. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted].  
Errors on the company's part were not caused by me, and I should not be denied my orders due to any errors that they may have made. I have written out proof that they have honored other orders that fit the same categories that my orders were in. So they are lying to try to get out of this by saying that they did not honor orders that did not meet their specifications. Some of the individuals have actually already received parts of their orders. If they are going to honor some peoples orders, they should honor my orders as well. I feel like this company has bad business practices and are putting false advertising out in order to try to get more business. No company should be able to operate like this. Wayfair needs to make this right and honor my orders. I placed my orders with a Valid coupon code that went through. I paid for my purchases and received confirmation notices. The coupon code was not invalid as they tried to say when I called them. They keep changing their stories and I have enough evidence of their bad practices. Just honor the orders I have placed and Paid for.
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have looked through the funds of this order and see the refund has processed. Refunds typically process in 3-5 business days after an order is returned to...

us. The [redacted] - Sectional was picked up on 1/16/2017 and should have been refunded by 1/23/2017. Unfortunately, there was a delay in this refund. We have looked into this and see now that the refund was processed on 1/26/2017 and the customer should see it in her account shortly.We reached out to the customer to further apologize for the trouble and provide the ARN (Acquirer Reference Number) for this refund, which her bank can use to find it if she is does not see it shortly. If the customer has any additional questions, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
 
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast...

audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
We attempted to cancel the customer's order #[redacted] but it has shipped out with [redacted] under tracking number:[redacted].  We will be making an exception and allowing delivery of the item; the total charge to the customer's Visa is $39.95.   Additionally, we have provided a 10% promo code towards a future order. 
 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, she may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,
This promotion code is invalid and is no longer available for use.  The customer's order has been cancelled and we have credited their PayPal account in the full amount of $5.40.
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. We stepped outside of our return policy to refund the customer in full for both [redacted] Reclining Sofas. We are proud to offer our customer's a 30-day return policy. Per our return policy, if a...

customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event that there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. Unfortunately, we incorrectly listed the [redacted] Reclining Sofa as manufactured in Canada, but have confirmed that this item is actually manufactured in China. We have no desire to mislead our customers in any way and regret when these isolated incidents occur.We reached out to the customer to further apologize and offer assistance with his return. If the customer has any additional questions, he may contact [redacted] at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

I understand that you reserve the right to cancel orders with prior notification. BUT that is not what happened in this case. I was told that I WOULD receive my order. I'm sorry, but no matter how many generic, copied and pasted messages you send me, it will not change the fact that your company was wrong. You told me one thing and did another. I paid for merchandise that I was later refused. I did not want a refund, I want what I was originally offered by your company. The products that I ordered at the price that I ordered them at. This is a classic "Bait and switch" scenario. 
I will again request that I be granted the opportunity to reorder the merchandise that was cancelled at the discounted price that I was promised on 9/21 so that we can resolve this case.
Regards,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Pictures already send, I just want my full money back and return label to ship it back!
Regards,
[redacted]