Wayfair

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation we have ordered a replacement bunk bed and provided a significant discount for the trouble. The customer placed their order for the [redacted] Triple Bunk Bed...

Twin Headboard and Footboard on February 23, 2017. Regrettably, the item was listed as a complete bunk bed when the customer placed the order on February 23, 2017, however the order registered as just the footboard and headboard. These parts were delivered on March 27, 2017. We ordered the remaining pieces to complete the set which shipped on May 30th, 2017. Unfortunately, our carrier has not been able to locate the remaining packages. We are working with our carrier to fully sweep their warehouse and search for the packages. We have also placed another replacement order at no additional cost for the customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer’s order is unacceptable.If the customer has any additional questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint. Kind Regards,[redacted] Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on April 9, 2017 for two of the [redacted] 47.5" Single Bathroom Vanity Set with White Top and Mirror in the Espresso base and Polished Chrome faucets. Due to the remote area, our...

delivery agent has advised the customer that they are unable to deliver the vanity sets until May 3, 2017 which has caused the customer inconvenience. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.A customer service specialist has reached out to the customer to further apologize. The delivery is currently set for May 3rd, which we will strive to push forward with our delivery agent.  We will continue working with the customer to resolve the complaint.If the customer has any additional questions or concerns, they may contact [redacted], at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with their order.  Unfortunately, we experienced a technical glitch which caused the customer some confusion. Although we are unable to see what actually happened here, this is not a typical experience....

We have no desire to mislead our customers and regret when these rare errors occur. In an effort to rectify our error, we have provided the agreed discount of $39.66 to price match to the original couch, and also provided a 10% discount to the customer for the experience. If the customer has any additional questions or concerns they may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,Wayfair.com

To Whom It May Concern;We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have issued a full refund back to the customer for this item. We are proud to offer our customer’s a 30 day return policy on most items except for...

previously clearance returned items. Per our return policy, round trip shipping costs are deducted from the customer’s total refund.  In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize for the issues she experienced. If the customer has any additional questions, she may contact [redacted] with the Customer Advocacy Team with any further questions or concerns at [redacted].Kind Regards, Wayfair.com

To Whom It May Concern,We Sincerely apologize for the inconvenience the customer experienced with their order. The customer placed his order on 6/29/2017 for the [redacted] Adjustable Bed we provided an estimated ship date of 7/6/2017. Unfortunately, we experienced a...

shipping delay with this item pushing the estimated ship date to 7/13/2017. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable. A customer service manager has been working with the warehouse to get more information regarding the delay. We discovered this order was mistakenly routed to a warehouse in California and that was the cause for the delay. However, our Maryland warehouse has stock of the customer's order and have promised this could be shipped within 1-2 business days. We will continue to work with the customer and update them with tracking details as soon as we receive shipping confirmation. If the customer has any additional questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint. Best Regards, [redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. We do our best to ensure that our products are listed with the correct and most up to date information. Regrettably, when the customer placed her order for the Twin Workstation Desk, the item...

was listed with the incorrect description. We sincerely apologize for any inconvenience error and caused to the customer and have updated our listing to accurately show the correct item. We have reached out to the customer to further apologize and have ordered them the additional pieces for the set at no additional cost to the customer. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for the [redacted] - [redacted] on April 09, 2015. The order was shipped on April 15th with one of our freight carriers....

 Unfortunately, there was a delay with the shipment and on May 4th the item we deemed as lost. We promptly ordered the customer a replacement chair to be shipped right out. Our Special Support representative is working with the customer to get this matter resolved, and is making sure to keep the customer updated throughout the process. The replacement chair shipped on May 5th and is estimated to be ready for delivery by May 19th. We sincerely apologize for the trouble caused and agree the delay and lack of communication with the order is unacceptable. If the customer has any additional questions he may contact [redacted], at ###-###-####. We hope this information is helpful in resolving the complaint.Best Regards, Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. In an effort to rectify the situation, we have provided a discount to keep the damaged product.We handle standard returns, defects, and damage issues within 30 days of delivery. During this time, we...

are happy to order replacements parts or units, or offer a full refund for damaged or defective items. On May 31,2017 the customer notified us that the [redacted] Infrared - 3 Person Carbon FAR Infrared Sauna she ordered and received was damaged. Regrettably, the damage issues were not addressed in a timely manner. We agree we should have certainly should have addressed this faster and are deeply sorry for the delay on the follow up to resolve the damage issues. We reached out to the customer to further apologize for the trouble and assist in resolving any issues. If the customer has any additional questions, she may contact [redacted], at [redacted] We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Once again... I contacted wayfair and did everything that they told me to do in order to send back MY product.  I did everything right on my part.  The problem here is this company's refusal to make the situation right.  I am shocked at this level of customer service from a large company.  I feel I have been stolen from.  I sent back my product and I was promised to receive store credit.  I have documentation of these online chats where I was told how to go through with my return to receive a store credit.  Instead they credited to someone else's credit card.  This is absolutely outrageous. My family has been small business owners for years and if anyone ever would have made this type of mistake we would have immediately taken the loss to fix OUR mistake.  This was wayfair's mistake not mine.  I am astounded that they are refusing to give me back my product.  It is not like I was ever trying to get money back all I wanted was the same product in a different color. I do not think I should be the one out the money and the product when it was wayfair's mistake. I feel completely scammed.  Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer has experienced with her order. The customer placed her order on February 16, 2012 for the [redacted] - [redacted] Dining Set. The customer received the complete order on March 1, 2012. In July 2014, the customer contacted us...

for the first time to inform us that parts of her set were defective. We handle standard returns, defects, and damage issues within 30 days of delivery. This policy is outlined in our return policy which is accessible via the following link, [redacted] We have reached out to the manufacturer regarding their warranty program. The manufacturer offers a 1 year warranty for the table set. We have provided the customer with the manufacturer’s contact information so that she may contact them directly with any questions.  We hope this information is helpful in resolving the complaint.Kind Regards,[redacted]Wayfair.com

To Whom It May Concern, This promotion code is invalid and is no longer available for use.  The customer's order #[redacted] has been cancelled and since the order total was $0.00, no further refund is necessary.Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."We sincerely apologize for any inconvenience related to this matter.Thank you, 
[redacted]Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. We partner with several other large online retailers, including [redacted].com. They list our items on their website, and we provide any follow up customer service. Under [redacted]s policy,...

[redacted] Marketplace Sellers are not included in their Prime Membership Shipping.The customer placed his order for the Montpelier Swing Set on 4/12/16. At the time of purchase, we provided him with an estimated ship date of 4/18/16 and an expected at local delivery terminal by 4/26/16. The swing set arrived to our delivery terminal earlier than anticipated and on 4/22/16 the final delivery appointment was set for 4/28/16. The customer contacted us on 4/22/16 as they expected the swing set to be delivered sooner, we advised to contact our delivery terminal to reschedule the appointment if the 4/28/16 was not suitable. On 4/28/16 the customer requested to return the swing set. We are proud to offer our customer's a 30 day return policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs.   In an effort to remedy the situation, we have reached out and offered to split the cost of the return shipping with the customer. If the customer has any additional questions or concerns he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and refund the customer in full for both the Wayfair Basics - Wayfair Basics 6 Piece Sheet Set and the [redacted]® -Blue Scalf Comforter Set.We are proud to offer our customer's a 30 day return policy. Per our return policy, roundtrip shipping costs are deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  I still have NOT received the [redacted] return mail document from the company.
Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer. In an effort to rectify the situation we have removed the address provided by the customer from our Catalog Mailer system.While we proudly offer a printed seasonal catalog that features select products, we do...

provide our customers the option to opt out through their My Account. In the past we have also offered a free magazine subscription for one year for select purchases, where our customers have the option to opt out during the check-out process. We truly cannot apologize enough for any inconvenience this may have caused.We have reached out to further apologize and have the customer from our Catalog Mailer system. If the customer has any additional questions or concerns, they may contact [redacted] at [redacted] We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We apologize for the trouble the customer experienced with his order. The customer was fully refunded $32.33 to their [redacted] Account.The customer placed his order from our Clearance Return inventory for one Ralene Bar Stool. Our New Inventory listing for the Ralene Bar Stool...

is for a set of two. Regrettably, when the customer inquired as to why he only received one stool instead of two he was provided incorrect and conflicting information. We have addressed this with the involved parties to prevent further miscommunication regarding the differences between Clearance Return and New Inventory listings.In an effort to rectify the error, we have provided the customer with a full refund and they may keep the one stool at no cost. If the customer has any further questions or concerns, he may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

[While you claim to have released a statement to the "[redacted] community", there are still orders being honored, sent and delivered. So while you 'reserve the right' to do as you please, picking and choosing when you feel like honoring a promo code that you claim was leaked shows how much you highly undervalue the consumers. In your first response to me, I was told that there was nothing to be done, and now you are acknowledging that some orders were in fact honored but now you have chosen to discontinue doing so. I will continue to provide confirmation for you that as of TODAY, SEPTEMBER 26TH, persons are still having orders honored, shipped and delivered. And I will add that one of the photos I am providing to you, shows that someone who ordered an identical item as myself for the same price had their order honored. But my order, not honored by your company and their bait and switch advertising. ]