Wayfair

To Whom It May Concern,We apologize for the inconvenience this order has caused our customer. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers. Regrettably, the customer's order was temporarily misplaced at our local delivery...

terminal. We initiated a dock search to find the lost merchandise and agree the delay with the customer's order is unacceptable. Our team was able to successfully find the item and it was delivered June 3rd, 2017.We reached out to the customer to further apologize and offer additional assistance if needed. If the customer has any additional questions or concerns, he may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards, [redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It may Concern, We sincerely apologize for the trouble the customer experienced with her order. We upgraded the shipping at no additional cost to the customer to next day delivery. Regrettably, our carrier mistook the customer’s address for a business address as a result the delivery of the replacement table top was delayed and delivered on April 5, 2016 instead of April 4, 2016.We understand the customer's situation and agree the delay with the replacement table top is unacceptable. If the customer has any additional questions, she may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint Kind Regards,Wayfair.com

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with us. The customer placed an order for two sets of Crosley 29” Bar Stools in Classic Cherry on  January 15th 2015 but only received half of the order as it was incorrectly listed in our clearance...

center. We have issued the customer a full refund and she may keep or donate the merchandise she received. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards, [redacted]Wayfair.com

To Whom It May Concern,
This promotion code is invalid and is no longer available for use. The customer's order has been cancelled and their [redacted] account has been fully refunded in the amount of $8.00.
 
Furthermore, per our order acceptance policy "Wayfair reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Sites are subject to change without notice. Errors will be corrected when discovered and Wayfair reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted)."
We sincerely apologize for any inconvenience related to this matter.
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern, We apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation, we stepped outside of our return policy and have fully refunded the customer for the return of the Mercury Row - Albali Reversible Chaise...

Sectional. The customer placed his order for the Albali Reversible Chaise Sectional on 8/12/2016. At the time of purchase, we provided him with an estimated ship date of 8/15/16, but due to unforeseen delays we notified the customer of a back order on 8/16/16. The customer contacted us on 8/24/16 to request a return. We are proud to offer our customer’s a 30 day return policy. Per our return policy, if a customer is no longer interested in the item, they are welcome to return the item and would be responsible for return shipping costs. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We have reached out to the customer to further apologize for the frustration caused, and informed him that we issued a full refund. If the customer has any further questions or concerns, he may contact [redacted] at [redacted]. We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair

To Whom It May Concern,We sincerely apologize for the inconvenience the customer experienced with his order. In an effort to rectify the situation we have provided the customer a significant discount to keep.The customer placed his order for the [redacted] on April 23, 2016. Regrettably, we...

experienced a listing error and the sectional was listed as Genuine Leather when it is in fact Bonded Leather. We truly regret when these infrequent errors occur and are making all efforts to avoid a similar situation from happening in the future. We have updated our listing to show the correct details.We reached out to the customer to apologize and processed a discount off this order for the misinformation. If the customer has any additional questions or concerns, he may contact [redacted] at [redacted].We hope this information is helpful in resolving the complaint.Kind Regards,Wayfair.com

To Whom It May Concern,We sincerely apologize for the inconvenience caused to the customer.The customer placed their order on 11/6/2016 for the [redacted] 4 Piece Sectional Seating Group with Cushion. Unfortunately, we experienced an unexpected separation of the item and pushed the...

delivery date from 12/1 to 12/21. We strive to ensure that all orders are successfully filled and delivered to the satisfaction of our customers and we agree that the delay with the customer's order is unacceptable.According to our tracking the item was delivered on December 21, 2016. We reached out to the customer to further apologize for the trouble. If the customer has any additional questions or concerns, they may contact [redacted], Revdex.com Liaison at [redacted]. We hope this information is helpful in resolving the complaint.Best Regards,[redacted]Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

To Whom It May Concern,We apologize for the trouble the customer experienced with his order. The customer was fully refunded $32.33 to their [redacted] Account.The customer placed his order from our Clearance Return inventory for one Ralene Bar Stool. Our New Inventory listing for the Ralene Bar Stool...

is for a set of two. Regrettably, when the customer inquired as to why he only received one stool instead of two he was provided incorrect and conflicting information. We have addressed this with the involved parties to prevent further miscommunication regarding the differences between Clearance Return and New Inventory listings.In an effort to rectify the error, we have provided the customer with a full refund and they may keep the one stool at no cost. If the customer has any further questions or concerns, he may contact [redacted], at ###-###-####. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

[While you claim to have released a statement to the "[redacted] community", there are still orders being honored, sent and delivered. So while you 'reserve the right' to do as you please, picking and choosing when you feel like honoring a promo code that you claim was leaked shows how much you highly undervalue the consumers. In your first response to me, I was told that there was nothing to be done, and now you are acknowledging that some orders were in fact honored but now you have chosen to discontinue doing so. I will continue to provide confirmation for you that as of TODAY, SEPTEMBER 26TH, persons are still having orders honored, shipped and delivered. And I will add that one of the photos I am providing to you, shows that someone who ordered an identical item as myself for the same price had their order honored. But my order, not honored by your company and their bait and switch advertising. ]

To Whom It May Concern, We sincerely apologize for the inconvenience the customer experienced with his order. The customer placed his order for the [redacted] - [redacted] on April 09, 2015. The order was shipped on April 15th with one of our freight carriers....

 Unfortunately, there was a delay with the shipment and on May 4th the item we deemed as lost. We promptly ordered the customer a replacement chair to be shipped right out. Our Special Support representative is working with the customer to get this matter resolved, and is making sure to keep the customer updated throughout the process. The replacement chair shipped on May 5th and is estimated to be ready for delivery by May 19th. We sincerely apologize for the trouble caused and agree the delay and lack of communication with the order is unacceptable. If the customer has any additional questions he may contact [redacted], at ###-###-####. We hope this information is helpful in resolving the complaint.Best Regards, Wayfair.com

To Whom It May Concern,We sincerely apologize for the trouble the customer experienced with her order. In an effort to rectify the situation, we have placed an order for the additional cartons at no additional cost to the customer. We do our best to ensure that our products are listed with the...

correct and most up to date information. Regrettably, when the customer placed her order for the [redacted] ceiling tile, the item was listed with the incorrect square footage per carton. We sincerely apologize for any inconvenience our error caused to the customer and have updated our listing to accurately show the correct square footage. We have reached out to the customer to further apologize and have ordered the additional square footage at no additional cost to the customer. If the customer has any further questions or concerns, she may contact [redacted], at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

To Whom It May Concern:We apologize for the trouble the customer has experienced with a pricing fluctuation or error for the item they were interested in purchasing.We have reached out to the customer to apologize and gather more information to assist them as this product is not currently listed on...

site with the name they provided.As we are an online store, our pricing does tend to fluctuate depending on the market. Regrettably, due to the price difference the customer provided when it was relisted, it appears the item was initially listed with the incorrect price. We sincerely apologize for any inconvenience the error caused the customer.We are happy to work with the customer toward a reasonable resolution upon receiving more information regarding the product they are interested in purchasing. If the customer has any further questions or concerns, they may contact [redacted] at [redacted]. We hope this information is helpful in resolving this complaint.Kind Regards,Wayfair.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Once again... I contacted wayfair and did everything that they told me to do in order to send back MY product.  I did everything right on my part.  The problem here is this company's refusal to make the situation right.  I am shocked at this level of customer service from a large company.  I feel I have been stolen from.  I sent back my product and I was promised to receive store credit.  I have documentation of these online chats where I was told how to go through with my return to receive a store credit.  Instead they credited to someone else's credit card.  This is absolutely outrageous. My family has been small business owners for years and if anyone ever would have made this type of mistake we would have immediately taken the loss to fix OUR mistake.  This was wayfair's mistake not mine.  I am astounded that they are refusing to give me back my product.  It is not like I was ever trying to get money back all I wanted was the same product in a different color. I do not think I should be the one out the money and the product when it was wayfair's mistake. I feel completely scammed.  Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. However, this company has once before promised to give me a refund for the same amount and then didn't, so I would prefer to keep the complaint open until the refund is received.
Regards,
[redacted]

To Whom It May Concern,We apologize for the inconvenience the customer experienced with his order. The customer was fully refunded the order total of $44.99. In an effort to resolve the situation, we provided the [redacted] Step Trash Can at no additional cost to the customer.Our Standard Return Policy is...

meant for items that are no longer wanted. We never want the wrong item to be shipped and most certainly do not expect our customers to pay for return shipping if an error such as this occurs. Regrettably, this mis-ship issue was not properly addressed as we had no notification of the issue prior to the incorrect item being returned to us. We reached out to the customer to further apologize for the trouble. As a gesture of our sincerest apologies for any confusion regarding our return policy we have shipped a replacement Bronze [redacted] Step Trash Can at no additional cost, FedEx Tracking [redacted].If the customer has any additional questions, he may contact [redacted] at ###-###-####. We hope this information is helpful in resolving this complaint. Kind Regards,Wayfair.com

To Whom It May Concern,
 
We sincerely apologize for the trouble the consumer experienced while shopping with us.
 
The customer's order #[redacted] has been cancelled and the pending charge of $0.00 has been reversed.  After speaking with our customer service team, an exception...

has been made and order #[redacted]has been processed at a discounted total of $0.00. (Original retail cost $49.95) Additionally, we have provided a 10% promo code towards a future order.
 
Unfortunately, a promotion intended exclusively for first time Trade (designers/interior decorators/business) customers placing large orders was leaked to a vast audience of consumers. Due to an internal error on our end, orders that did not meet the specific promotion qualifications were initially accepted but later flagged as invalid and cancelled in our system. 
 
We sincerely apologize for any inconvenience related to this matter. If the customer has any further questions or concerns, he may contact our Customer Advocacy Team at the following email:  [email protected].  We hope this information is helpful in resolving the complaint.
 
Thank you,
 
[redacted]
Wayfair.com

To Whom It May Concern,We apologize for the inconvenience the customer experienced with her order. We stepped outside of our return policy and have set up a full refund return for the [redacted] Writing Desk.We are proud to offer our customer's a 30 day return policy. Per our return policy, roundtrip...

shipping costs are normally deducted from the customer's total refund. In the rare event there is a discrepancy with the information the customer is provided or with the item the customer receives, we will make an exception to our return policy. We have no desire to mislead our customers in any way and regret when these isolated incidents occur. We reached out to the customer to further apologize and offer assistance with her return. If the customer has any additional questions, she may contact [redacted], Revdex.com liaison at [redacted]. We hope this information is helpful in resolving this complaint. Kind Regards,[redacted]Wayfair.com