WeatherTech Automotive Accessories

My mother purchased floor mats for my new car as a Christmas gift not knowing the car already came with them. She had them shipped to my house and I have been trying for several weeks to return the mats without luck. I have emailed several times, filed for a return on their website, and called only to be told there are hundreds of people ahead of me on hold. They are impossible to get in touch with and I simply want to return the mats so that my mother can get her money back.

I ordered floor mats for my son for Christmas. I ordered the wrong model year so the mats didn’t fit. I have been trying for 2 and 1/2 weeks to get a return authorization number. I have called 5 times and NEVER been able to speak with someone and get the authorization. 180+ callers each time. I submitted a request online and have heard nothing. It’s infuriating and disappointing. I had thought I would exchange for correct model year, however this experience has made me doubt the company’s veracity and business principles.

I would not use this company. I have sent 2 emails regarding why my order was placed and not shipped. I have not heard anything back from them and when you call customer service is a joke. 63 callers ahead of me. My order was placed on 12/19/19 and has not even shipped yet. This is unacceptable behavior coming from a company that guarantees 99% of shipping out the door in 2-3 days. This company should not be able to do business over the internet.

My ordered was placed in Dec 2019. I have been trying to get a authorization number to return an item since they do not accept rejected or returned items without one. I submitted a request online Twice with absolutely no response. I have also mailed their sales department in attempt to get a hold of ANYONE there. I have called numerous times and been on hold each time for over thirty mins with customer service just to have their phone system disconnect me without ever talking to anyone. The system says their are over 200+ people waiting to talk to someone. Weathertech Says they have a 30 day return policy which will I find horribly unlikely I’ll hear back from them before that expires. Ridiculous process and horrible customer service. I wish a return label would be included with every purchase to save time, energy and money. I waste of $150 dollars.

I ordered mats for my new SUV on 12/27/19. I never received an email acknowledging my order but could find my order number on their website. As of 1/11/2020, I have not received them. I've tried emailing their customer service department, no response. I've tried calling 3 times but wasn't willing to wait in line with 165 other callers. When I bit the bullet and waited 54 minutes, I was told there was a problem with the credit card. Must have been wrong numbers entered (my fault) but they never bothered to email me or call. I gave the rep a new card number and he said he would pass that on to the sales department and they would email me and/or call to tell me that it was resolved. I have not heard a word from them. My order is still "processing" on their website. This is terrible customer service. Not enough people working there to handle the sales???????

I would not use this company. I have sent 2 emails regarding why my order was placed and not shipped. I have not heard anything back from them and when you call customer service is a joke. 63 callers ahead of me. My order was placed on 12/19/19 and has not even shipped yet. This is unacceptable behavior coming from a company that guarantees 99% of shipping out the door in 2-3 days. This company should not be able to do business over the internet.

My ordered was placed in Dec 2019. I have been trying to get a authorization number to return an item since they do not accept rejected or returned items without one. I submitted a request online Twice with absolutely no response. I have also mailed their sales department in attempt to get a hold of ANYONE there. I have called numerous times and been on hold each time for over thirty mins with customer service just to have their phone system disconnect me without ever talking to anyone. The system says their are over 200+ people waiting to talk to someone. Weathertech Says they have a 30 day return policy which will I find horribly unlikely I’ll hear back from them before that expires. Ridiculous process and horrible customer service. I wish a return label would be included with every purchase to save time, energy and money. I waste of $150 dollars.

I ordered mats for my new SUV on 12/27/19. I never received an email acknowledging my order but could find my order number on their website. As of 1/11/2020, I have not received them. I've tried emailing their customer service department, no response. I've tried calling 3 times but wasn't willing to wait in line with 165 other callers. When I bit the bullet and waited 54 minutes, I was told there was a problem with the credit card. Must have been wrong numbers entered (my fault) but they never bothered to email me or call. I gave the rep a new card number and he said he would pass that on to the sales department and they would email me and/or call to tell me that it was resolved. I have not heard a word from them. My order is still "processing" on their website. This is terrible customer service. Not enough people working there to handle the sales???????

I have been trying to get an authorization to return an item . Already submitted a request on line three times and calling customer service several times but every time I call I have more then 200 people waiting in front of me to be to be served . I think this company does not respect their customers . All I want is to make a return ....so simple for other companies but not for this one. Not considering the amount of time I already spent on the phone and online. I appreciate your help.
Regards
Elizabeth O

I would not use this company. I have sent 2 emails regarding why my order was placed and not shipped. I have not heard anything back from them and when you call customer service is a joke. 63 callers ahead of me. My order was placed on 12/19/19 and has not even shipped yet. This is unacceptable behavior coming from a company that guarantees 99% of shipping out the door in 2-3 days. This company should not be able to do business over the internet.

My ordered was placed in Dec 2019. I have been trying to get a authorization number to return an item since they do not accept rejected or returned items without one. I submitted a request online Twice with absolutely no response. I have also mailed their sales department in attempt to get a hold of ANYONE there. I have called numerous times and been on hold each time for over thirty mins with customer service just to have their phone system disconnect me without ever talking to anyone. The system says their are over 200+ people waiting to talk to someone. Weathertech Says they have a 30 day return policy which will I find horribly unlikely I’ll hear back from them before that expires. Ridiculous process and horrible customer service. I wish a return label would be included with every purchase to save time, energy and money. I waste of $150 dollars.

I ordered mats for my new SUV on 12/27/19. I never received an email acknowledging my order but could find my order number on their website. As of 1/11/2020, I have not received them. I've tried emailing their customer service department, no response. I've tried calling 3 times but wasn't willing to wait in line with 165 other callers. When I bit the bullet and waited 54 minutes, I was told there was a problem with the credit card. Must have been wrong numbers entered (my fault) but they never bothered to email me or call. I gave the rep a new card number and he said he would pass that on to the sales department and they would email me and/or call to tell me that it was resolved. I have not heard a word from them. My order is still "processing" on their website. This is terrible customer service. Not enough people working there to handle the sales???????

I would not use this company. I have sent 2 emails regarding why my order was placed and not shipped. I have not heard anything back from them and when you call customer service is a joke. 63 callers ahead of me. My order was placed on 12/19/19 and has not even shipped yet. This is unacceptable behavior coming from a company that guarantees 99% of shipping out the door in 2-3 days. This company should not be able to do business over the internet.

My ordered was placed in Dec 2019. I have been trying to get a authorization number to return an item since they do not accept rejected or returned items without one. I submitted a request online Twice with absolutely no response. I have also mailed their sales department in attempt to get a hold of ANYONE there. I have called numerous times and been on hold each time for over thirty mins with customer service just to have their phone system disconnect me without ever talking to anyone. The system says their are over 200+ people waiting to talk to someone. Weathertech Says they have a 30 day return policy which will I find horribly unlikely I’ll hear back from them before that expires. Ridiculous process and horrible customer service. I wish a return label would be included with every purchase to save time, energy and money. I waste of $150 dollars.

I ordered mats for my new SUV on 12/27/19. I never received an email acknowledging my order but could find my order number on their website. As of 1/11/2020, I have not received them. I've tried emailing their customer service department, no response. I've tried calling 3 times but wasn't willing to wait in line with 165 other callers. When I bit the bullet and waited 54 minutes, I was told there was a problem with the credit card. Must have been wrong numbers entered (my fault) but they never bothered to email me or call. I gave the rep a new card number and he said he would pass that on to the sales department and they would email me and/or call to tell me that it was resolved. I have not heard a word from them. My order is still "processing" on their website. This is terrible customer service. Not enough people working there to handle the sales???????

I have been trying to get an authorization to return an item . Already submitted a request on line three times and calling customer service several times but every time I call I have more then 200 people waiting in front of me to be to be served . I think this company does not respect their customers . All I want is to make a return ....so simple for other companies but not for this one. Not considering the amount of time I already spent on the phone and online. I appreciate your help.
Regards
Elizabeth O

I have been trying to get an authorization to return an item . Already submitted a request on line three times and calling customer service several times but every time I call I have more then 200 people waiting in front of me to be to be served . I think this company does not respect their customers . All I want is to make a return ....so simple for other companies but not for this one. Not considering the amount of time I already spent on the phone and online. I appreciate your help.
Regards
Elizabeth O

I have been trying to get an authorization to return an item . Already submitted a request on line three times and calling customer service several times but every time I call I have more then 200 people waiting in front of me to be to be served . I think this company does not respect their customers . All I want is to make a return ....so simple for other companies but not for this one. Not considering the amount of time I already spent on the phone and online. I appreciate your help.
Regards
Elizabeth O

This company customer service is horrible. I called trying to get a return label on wrong product received and was inline as 157 caller. I have tried both numbers and emails and get the run around. Order placed on line from Canada and shipped to Washington state. I really need to return one set of deflectors and will definitely go elsewhere for a replacement set

This company customer service is horrible. I called trying to get a return label on wrong product received and was inline as 157 caller. I have tried both numbers and emails and get the run around. Order placed on line from Canada and shipped to Washington state. I really need to return one set of deflectors and will definitely go elsewhere for a replacement set