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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have made the payment for $352.00 can you please reinstate my payment arrangement as discussed in this complaint? 
Sincerely,
[redacted]

Thank you for your recent inquiry.  Our records show an account balance was transferred from [redacted] Bolingbrook, IL to [redacted] Bolingbrook, IL.  When an account is closed with a balance due the balance will transfer if there is an any open account.  If you would like a...

statement or copy of the final bill please call 888/642-6748.

Thank you for contacting Nicor Gas about your service concerns.  I have reviewed your account and your request has been assigned to a service representative.  The representative will be contacting you as soon as possible as we need additional information to ensure we provide the correct...

meter size for your location.  We appreciate your patience as we work to set your meter as soon as possible.  Thank you.

Thank you for contacting Nicor Gas about your meter reading concerns.
We realize your time is valuable to you and appreciate you bringing this matter
to our attention.  Our records show we
have attempted to read you meter every other month but have been unable to gain
entry to read the...

meter.   We will review our process for contacting
customer’s whose meters we are unable to read in an effort to improve your
customer experience in the future.  Our records also show a meter reading appointment is
scheduled for 12/03/15 between the hours of 12:00 p.m. and 4:00 p.m.  I have requested a 15 min call ahead for this
appointment.  We were unable to use the
read you called in on 11/23/15 because of the amount of time between actual
reads.  Once we read the meter on the 3rd we will be able to use the reads you call in.  We will still require actual reads throughout the year but if you are
calling in your reads regularly, we will be able to schedule the actual read
with you.  You may also enter your reads
in your Nicor Gas MyAccount website or email a picture of your meter to [email protected] also expressed concern about the meter reading you
called in on 11/23/15 being 1000 therms higher than our estimated reads.  Until we are able to read the meter on the 3rd we cannot confirm if the 1000 therms over is a correct statement or not.  Once the meter has been read you will be
issued a corrected bill based on the read.  We do offer payment arrangements and we may contact customer service at
888-642-6748 Monday – Friday 7:00 a.m. to 6:00 p.m. to discuss. Again, we
appreciate you bringing this matter to our attention and apologize for any
inconvenience this may have caused.Thank you for allowing Nicor Gas the opportunity to address
your concerns.

Thank you for contacting Nicor Gas about your supplier concern.  Our records show that as of January 13th, 2017 you were eligible to choose a new gas supplier and we are not showing any block on your account.  Please have your supplier of choice resubmit their request. We apologize for...

any inconvenience this may have caused.  Thank you.

Complaint: 12495239
I am rejecting this response because:   In addition to what I already reported there have been additional problems.   The sewer is clogged and I am experiencing flooding in my unit.   I truly believe it is caused by Nicor's digging near that sewer.
Sincerely,
Kathleen [redacted]

Thank you for contacting Nicor Gas about your service installation concern.  I would be happy to investigate this issue for you. Please provide the address of your new property as I am only able to locate your current address in our system.

Complaint: 10886282
I am rejecting this response because: Nicor attempted to charge me an additional $42.00 to have someone come out and read my meter after incorrectly shutting off my gas. Since it took Nicor over 2 months to compile a reply to my original complaint I have already corrected this matter but the company billed me for a Flat Service fee on 10/07/2015 when they restarted my service. I want the company to be aware of this as they attempting charge customers for Nicor's mistakes and that is unacceptable. 
Sincerely,
Scott [redacted]

Thank you for contact Nicor Gas about your claims concern.  Our records show that the Director of our Claims Department has contacted you and is working with you to resolve this issue.  I apologize for any inconvenience you experienced.

Complaint: [redacted]
I am rejecting this response because: I have non stop called them and I did already say I got the second check but not 1 how is it that in one day they turned my gass off and I had to go borrow money but yet it takes the 10 weeks to get my money back this put me in a hardship with my children where one has a medical condition and the washer and dryer work off that. So No Nicor I want my $$ the same way u took it
Sincerely,
[redacted]

Thank you for contacting Nicor Gas about your service concerns.  Our records show your gas service was restored on 03/16/16.  We apologize for the in inconvenience of the missed appointment on 03/11/16.  Nicor Gas makes every effort to arrive to our appointments on time.  Due to...

gas emergencies there are times when Nicor Gas may be late to an appointment and a courtesy call is placed to the customer.  We apologize that you did not received a courtesy call and appreciate you bringing this matter to our attention.  We realize your time is valuable and we will review our process to see how we can improve our customers’ experience in the future. Thank you for allowing Nicor Gas the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting Nicor Gas about your meter reading concerns.  Our records show a member of our Customer Relations department has contacted you and is working with you to resolve this issue.  Thank you.

Thank you for your recent inquiry regarding your gas account.  Nicor Gas has agreed to remove the late charges as a courtesy.  Your next bill will reflect this update.  Please call 888-642-6748 if you have any additional questions or concerns.

Thank you for contacting Nicor Gas about your billing
concern.  Our records show that [redacted]
advised you documents are not provided unless the account has gone to
collections.  This amount of $408.50 was
paid in full and not sent to collections therefore, the company will not be
sending...

any documents.  We do appreciate
you taking your time to bring this matter to our attention and we will review
our processes to see if we may be able to make improvements to avoid an issue
such as this in the future.  We apologize
for any inconvenience you may have experience.Thank you for allowing Nicor Gas the opportunity to address
your concerns.

Complaint: [redacted]
I am rejecting this response because:i spend my time away from home helping others and have served at Katrina & Irma as well as other natural events. I will soon head to the charred remains of Northern California as well. The response portrays me to be lax in paying my bill which I admitted I forgot to set up on auto pay and stated this to NICOR whose focus was to offer me a payment plan I (clearly) did not need.  You were able to accept the payment in seconds and to restore hot water and heat takes 4 day’s. All other untilities are a same day ROS (return of service) this includes Sewer/Water, Electric and Cable. I also confirmed with these utilities multiple phone contacts are made prior to disconnection. Please provide me with the transcript of phone calls/messages left for me.  I reflect (0) I made a mistake in not setting up auto pay, you made the mistake of never EVER contacting me. I admitted mine, you won’t, so your response to my transcript of contact will prove this. The Revdex.com is one of two folks I have communicated with, I have spoke to a producer of NBC Unit 5 Investigates Who has interest in reviewing and featuring based on the above circumstance.    It’s up to you NICOR, you never contacted me as your obligated to do so and for this reason (4) days of having to live, bathe and gain warm shelter at night is unacceptable and I’m going to make sure you don’t take advantage of those who are committed to helping others.    
Sincerely,
[redacted]

Thank you for contacting Nicor Gas about your billing concern. I apologize for the confusion concerning your 08/18/17 billing statement and am sorry to hear of your displeasure with your recent interaction with our company. I reviewed your call with the customer service representative (CSR) and...

found coaching opportunities within in the call.  These coaching opportunities were brought to the attention of the CSR’s supervisor. I apologize that you had a poor experience and can assure you that your concerns with the CSR’s behavior will be addressed.I also reviewed your account and our records show that a supervisor from our Customer Care Center responded to your email on 09/06/17 and explained the reason for the rebill. I am providing the same explanation in case you did not receive the supervisor’s email. Your gas meter was moved from the inside of your property to the outside on 05/17/17, at this time, Nicor Gas obtained an actual reading from your meter. Prior to this date, the last time Nicor Gas was able to obtain and actual meter reading was on 09/26/17.  Nicor Gas is required to attempt to obtain an actual meter reading every other month and performs estimated readings during the months an actual meter reading is not attempted.  In the event that Nicor Gas is unable to obtain an actual meter reading an estimated read is used on the billing until an actual read is obtained.  This is what lead to your account being rebilled on 08/18/17. When your meter was moved outside it was replaced with a new meter and the old meter was sent to our meter shop to be tested for accuracy.  Your meter tested at 100% accuracy and your account was rebilled based on the actual meter reading that was obtained on 05/17/17. The relocation of your gas meter will make future actual meter readings more obtainable for Nicor Gas.While Nicor Gas rebilled the delivery charges on your account from 03/10/17 through 07/10/17, the rebill only increased your Nicor Gas portion of the bill $4.47.  The majority of the bill’s increase is being billed by your gas supplier ([redacted] Retail Solutions).  [redacted] is billing you based on the meter readings provided by Nicor Gas after your meter was found to be working correctly.  Due to [redacted] being a third party, Nicor Gas cannot make any adjustment to their billing.  Based on this information we are unable to make any adjustments to your account at this time.  I apologize for any inconvenience you have experienced.

We are committed to delivering exceptional customer experience and apologize for the inconvenience in the delay to restore your gas service.  Our records show you have been provided a contact person to assist you in the future.

Thank you for your recent inquiry regarding your gas account.  Our records show [redacted] name was removed as the co-application on the bill.  Please call 1/888-[redacted] if you have any additional questions or concern's.

Thank you for your inquiry regarding your gas account.  Our records show your payment of $81.07 has been applied to your account as of 03/01/18.  The late charge of $1.27 has been removed.   Please contact us at 888/642-6748 if you have additional questions or concerns.