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Thank you for contacting Nicor Gas about your meter reading concerns We appreciate you taking the time to inform us of your concern as we do understand your time is valuable to you When a customer requests to stop service and an actual meter reading is requested it is our policy to read to meter as soon as possible; however, this can take up to business days in some casesAt this time you have been scheduled for the earliest meter reading available We apologize for any inconvenience this may have caused and again we appreciate you bringing this matter to our attentionThank you for allowing Nicor Gas the opportunity to address your concerns

Thank you for contacting Nicor Gas about your billing concern I have reviewed your account and apologize that for the mas the balance was transferred in error I have removed the transferred balance and canceled the payment arrangement you set up the other day Your account has a credit of $and you are still eligible for a payment arrangement in the future if you need it I also canceled the deposit that was applied to your account If you would like your credit refunded you may respond to this rebuttal and request the credit or you may contact Customer Service Monday through Friday a.m– p.mat 1- [redacted] Again, I apologize for the inconvenience and thank you for allowing Nicor Gas the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Matthew [redacted]

Thank you for contacting Nicor Gas about your installation concern Our records show a member of our Customer Relations department has contacted you to inform you that the new gas service line will be installed on 05/11/

Initial Business Response / [redacted] (1000, 7, 2015/06/08) */ Thank you for calling Nicor Gas about your service concernsOur records show a member of our Customer Relations Department has contacted you and this matter has been resolved Thank you for allowing Nicor Gas the opportunity to address your concerns Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) The nice gentleman from customer relations did what should have been done in the first placeThat is the person (I am sorry I don't have his name) who should be commended for his professionalism and mannerThe other person that I first dealt with was extremely unprofessionalThe Nicor serviceman who came to turn on my gas was also extremely niceWhile I am satisfied with the end result, I think Nicor really needs to think about who they hire for the customer service end and get their technology up to speed

Thank you for contacting Nicor Gas about your billing concernI reviewed your account and our records Unfortunately are payment posting policy does not permit us to make changes Please contact Nicor [redacted] ( [redacted] Warranty) at 877/***- [redacted] to remove there charges from the bill and bill you separately Thank you for the opportunity to assist you

Thank you for contacting Nicor Gas about your service concerns Our records show a member of our Customer Relations department discussed this matter with you on 12/22/ The billing of the monthly customer service charge is discussed in our terms and conditions (https://www.nicorgas.com/rates-and-costs/current-rates-and-riders) and your request to start service with Nicor Gas is your agreement to our terms and conditions for gas service We apologize for any inconvenience but we are unable to make any changes to your accountThank you for allowing Nicor Gas the opportunity to address your concerns

Good Afternoon Mr***, Our records show you have been in contact with our Customer Relations Department You have been provided a direct contact name and number in the event you have additional questions or concerns Thank you

Thank you for your recent inquiry Our records show you have been in contact with several supervises regarding repair work required at your home due to a recent main replacement project Nicor Gas Customer Relations Department also provided you with a contact name and number if you have any additional questions or concerns We are committed to delivering exceptional customer experience and apologize for the inconvenience

Our records show monthly bills were being sent to the P.OBox number provided The post office has not returned the bills For additional information please send a request in writing to [redacted] Aurora, IL or fax 630/983-

Thank you for contact Nicor Gas about your claims concern Our records show that the Director of our Claims Department has contacted you and is working with you to resolve this issue I apologize for any inconvenience you experienced

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me (pending receipt of a check expected within weeks) Sincerely, [redacted] ***

Thank you for contacting Nicor Gas about your service concerns I reviewed your account and our records show that you were working directly with our Claims Director Our director provided you with a letter outlining the reasons why your claim was denied and included the party’s name that took responsibility for the gas service I am sorry that I cannot provide you with any other informationPlease contact the other party to discuss this matter

Thank you for contacting Nicor Gas about your billing concern Our records show that a member of our Customer Relations Department has contacted you by phone in regards to this matter We apologize for any inconvenience this may have causedThank you for allowing Nicor Gas the opportunity to address your concerns

Thank you for contacting Nicor Gas about your service concern We have reviewed your account and our records show a payment was applied in August of 2015, but there is no record of auto-pay on this account Our records also show that a letter was mailed in February 0f advising a deposit was applied to your account due to payments not received on timeA disconnection letter was mailed on 06/09/advising that your gas service could be disconnected between 06/18/and 08/01/if a payment was not received and a reminder phone call was placed on 06/15/and a voice message was leftThe gas service was disconnected on 06/24/and payment in full was received later that day Once the service has been disconnected and the full payment has been made, we schedule the first available date to restore service The order to restore service is booked in the order in which we receive the request and can take up to days to complete We apologize for any inconvenience this may have caused and appreciate you allowing us the opportunity to address your concern

Thank you for contacting Nicor Gas about your gas service concernI apologize for the inconvenience you experiencedWhile Nicor Gas makes every attempt to complete our appointments on time there are, unfortunately, times where we need to push an appointment time back due to gas emergencies Safety is the number one priority at Nicor Gas for both our customers and our employees while striving to inconvenience our customer as little as possible I reviewed your account and our records show Nicor Gas arrived at 4:p.mand completed your gas service restoral at 5:p.m

Complaint: [redacted] I am rejecting this response because: I have non stop called them and I did already say I got the second check but not how is it that in one day they turned my gass off and I had to go borrow money but yet it takes the weeks to get my money back this put me in a hardship with my children where one has a medical condition and the washer and dryer work off thatSo No Nicor I want my $$ the same way u took it Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:They keep saying to contact the third party I do not know or what they are Nicor changed the billing without my knowledge or my conscent.It should have never been changed I owned the property, not the third party Nicor had nooo reason to listen to a third party The bill was current and no problems Then the gas shutoff on the coldest day of the year Sincerely, [redacted]

Nicor Gas will contact you within the next few days to address your additional concerns

Thank you for contacting Nicor Gas about your service installation concern I would be happy to investigate this issue for youPlease provide the address of your new property as I am only able to locate your current address in our system