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Thank you for your response. Nicor Gas only runs one gas line from the main to the house. The gas lines located inside the home belong to the home owner. When Nicor Gas turns on the gas service all gas lines and appliances are turned on and checked for safety. For the safety of our customers Nicor Gas will cap any unused appliances. If you need to run gas piping please contact a Plummer. If you have any questions please call 888/***-***

Thank you for your recent inquiry regarding your gas account at *** Buckingham Ave Westchester, IL. Our records show a final bill was transferred from Leroy *** account to your account under “The Family Expense Act, ILCS 65/15(a). Under the Family Expense Act, utility costs
incurred by one spouse may be charged or transferred to the other spouse. If you have any questions please call our customer care department at 888/***-***

Thank you for your recent inquiry regarding your gas account. Our records show the gas meter was moved to the outside in as part of Nicor Gas’ Invest in Illinois program. When the new service was installed Nicor Gas reconnected all the gas appliances and caped off an unused gas
line for safety. Nicor Gas is only responsible for the gas service from the main to the meter. It is the customer’s responsibility to install, repair inside gas piping. Nicor Gas will inspect and cap customer’s piping only as a safety precaution. Nicor Gas is committed to delivering exceptional customer experience and apologize for the inconvenience

We are committed to delivering exceptional customer experience and apologize for the inconvenience in the delay to restore your gas service. Our records indicate the service at ** *** Rd Montgomery was not able to be restored due to the recent flooding’s. Please call our customer
care department at 888/***-*** once repairs have been made by a contractor. Thank you

Complaint: ***
I am rejecting this response because I have submitted a stop service from which includes the meters numbers that I want completely stopped The meters numbers that I want stopped are *** for the address listed at *** *** *** *** *** *** * *** *** *** *** *** *** *** * ** *** *** ** *** Please have someone call me as I need to clarify a few other details on my account, I don't want Nicor Gas to defer the bill to us between tenants
Sincerely,
*** ***

Our records show the refund check was reissued on 09/27/and you should be receiving it soon

Complaint: [redacted]
I am rejecting this response because: it does not have sufficient information. We did call the number in your response, and my assistant was on the phone with Nicor for an hour. The agent said these charges have all been added up from multiple properties, at least three, from all different dates going back to 2010. She could not provide all of the specific dates and properties. We cannot pay for something that cannot be verified. We manage multiple properties for multiple owners. We cannot pay any past due bills unless Nicor provides the service address and the service dates for each individual amounts. We have to coordinate these addresses and dates with leases to determine if the owner or the tenant owes the payments. We also have to verify that we are not being double billed for amounts we have already paid, which has happened with Nicor before. The information needs to be specific in order for us to act upon it.  We need:Property address, dates of service of EACH monthly bill, usage of EACH monthly bill period, charge for usage, charge for late fees, charge for penalties for EACH monthly bill, copies of each monthly bill This should have been sent to us previously. Our PO Box address has been on file with Nicor for more than 10 years. If Nicor decides to send the bills to the property address, we have no way to retrieve them and will not pay them.
Sincerely,
Diane [redacted]

Thank you for contacting Nicor Gas about your billing concern. I reviewed your account and our records.  Unfortunately are payment posting policy does not permit us to make changes.  Please contact Nicor [redacted] Warranty) at 877/[redacted]-[redacted] to remove there charges from...

the bill and bill you separately.  Thank you for the opportunity to assist you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Matthew [redacted]

Initial Business Response /* (1000, 7, 2015/10/12) */
Thank you for contacting Nicor Gas about your billing concern. We apologize for the confusion about who you must speak to in order to resolve complaint. Nicor Gas obtains an actual read on your meter every other month; because we did misread...

the meter it takes at least two additional actual reads for our system to recognize the misread. Nicor Gas advises on every bill if the read was an actual or an estimated read and also if the previous months was an actual or an estimate. If you ever notice to estimated reads back to back you may call customer service and we can send a meter read to get a new actual read.
Once the misread has been identified, Nicor Gas will rebill your account according to the correct reads in the system. Nicor Gas then sends the corrected read to your gas supplier, Constellation Energy. Because Constellation Energy is your supplier they are responsible for the billing based on the reads they are provided. Your supplier will bill you based on the reading provided and any additional services you have discussed with them and then advises Nicor Gas of the balance owed to the provider. Nicor Gas does not have any information about how your supplier bills or what payment programs they offer, that is why you were told to contact your supplier.
Our records show that as of 09/23/2015 Nicor Gas is now your gas supplier, however; any balance due to Constellation Energy prior to this date must still be discussed with them. We also show you have a warranty program with Pivotal Home Solution (XXX-XXX-XXXX), and any questions about your warranty will need to be directed to Pivotal.
Thank you for allowing Nicor Gas the opportunity to address your concerns.

Thank you for contacting Nicor Gas about your meter reading concerns.  We apologize for the inconvenience in this matter.  A member of our Customer Relations will be contacting you to discuss your concerns. Thank you for allowing Nicor Gas the opportunity to address your concerns.

Thank you for contacting Nicor Gas about your billing concern.  Our records show Ms. [redacted] spoke to a Nicor Gas correspondence person on 03/06/18.  Ms. [redacted] was advised the current balance on the account was accrued after the divorce and while she was living at this location. ...

Based on the above information Nicor Gas is unable to make any changes to the account.  If you have any additional questions or concerns please contact us at 888/[redacted].

Thank you for your recent inquiry regarding your gas account.  Our records show Nicor Gas did not process a check for $94.84 for the meter number written on the check.  Please verify with your bank who the check was process by or your can send in a copy of your bank statement if you...

would like us to investigate further.  If  you have any questions please call 1/888-642-6748.

Thank you for contacting Nicor Gas about your service installation concern.  We apologize for any inconvenience you may have experience but our records show the gas service was installed today.  Thank you.

Thank you for contacting Nicor Gas about your concerns.  Our records show you recently spoke with a
member of our Customer Relations Department and they were able to resolve your
concerns.Thank you for allowing Nicor Gas the opportunity to address
your concerns.

Thank you for your reply.  I am sorry for the confusion and understand this is a frustrating situation for you.  I spoke with a member of our Customer Select department; this is the department that handles the request from suppliers to switch our customers to their service.  The Customer Select representative confirmed you were eligible to change suppliers as of 01/13/17, but we had not received a request from a supplier since 07/15/16.  Even though you had recently been advised by customer service representative that you were not eligible to switch suppliers, the request to switch would have been approve if it had been received.   You stated that your suppliers advised a block was placed on your account to deny the switch and this is incorrect information.  There was not a block on your account, but if the supplier accidently submitted the incorrect account number or other incorrect information, they may have received denial message. Because we did not receive a switch request between 07/15/16 and 01/27/17 we are unable to answer this question.   I apologize for the inconvenience.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com Response: Thank you for contacting Nicor Gas about your bankruptcy concern.   We appreciate you bringing this matter to our attention as we understand your time is valuable. We have reviewed your bankruptcy documentation and a credit of $1,163.73 has been applied to your account, the...

deposit and late fee charges have been canceled. Your account has a credit of $1,228.47 and you may contact our Customer Service department at 1-[redacted] to request a refund.  As of this time, the reconnection charge has not been billed but if it appears on your next bill you may call the Customer Service department and they can waive the charge. We apologize for any inconvenience this may have caused.Thank you for allowing Nicor Gas the opportunity to address your concerns.

Thank you for contacting Nicor Gas about your service concern.  In an effort to resolve this matter could you please provide the address in question so we may research this issue?

Thank you for contacting Nicor Gas about your gas service concern.  Our records show this issue was handled through the Illinois Commerce Commission and your gas service was restored on 05/13/17.  Thank you for allowing Nicor Gas the opportunity to address your concerns.